Gateway Mortgages Ltd Reviews 

247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and genuine care, making the entire process smooth and stress-free. Many people highlight the outstanding service, noting that the team goes above and beyond to provide clear explanations and support at every step. Reviewers frequently commend the excellent customer service, emphasizing the quick response times and constant updates that kept them informed throughout their journey. This efficient and supportive approach made complex processes feel easy and stress-free for many, leading to a highly recommended experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, consistently recommending it for its professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Customers had positive experiences with response times, with many reporting that their mortgage offers were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

I can't thank the team at gateway mortgages enough especially James and Vanessa who not only sold my property very quickly, but arranging my new mortgage for my new property, I can't recommend this co... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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4.9

All reviews

(247)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely responsive

Extremely responsive. Vanessa was so patient with me and really took the time to talk me through my options. This put my mind at ease as a young first time buyer.

13 August 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

I only have positive things to say…

I only have positive things to say about Gateway.

Firstly George was faultless when arranging our mortgage, he always went above and beyond and was also very accommodating to our schedules. Sadly our sale and purchase didn't progress however George was always there to advise and assist and it will be a pleasure to have him help us again in the future.

We have been so impressed by all the team at Gateway that now we are ready to re-market our property we will be listing our home with Gateway this time round!

11 August 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Absolutely excellent service.

Absolutely excellent service.
Very friendly staff and very efficient, I felt I could relax and know all was being taken care of.
The communication was instant and we were informed every step of the way and given the guidance we needed to ensure a smooth outcome.
I would definitely recommend Gateway Mortgages Ltd.
Thank you all of you :)

28 July 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing…

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure that I’m always offered the best advice and mortgage products based on my personal circumstances and she’s only ever one phone call or email away from being there to help with any questions I have. I honestly couldn’t recommend Vanessa and her team enough. They make the whole process feel seamless.

21 July 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

First time buyers, fantastic experience

Our experience from start to finish has been nothing but smooth and efficient. As first time buyers we were completely out of our depth but George has guided us through the entire process always very quick to answer emails and return phone calls. People describe moving as a stressful process but with George it’s been very easy and actually enjoyable. I highly recommend George and the team. Thank you so much

16 July 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Just Brilliant!!

Couldn’t thank Gateway Mortgages enough, from start to finish the whole process was easy & they were super informative! A special thanks to Ness, she was fantastic! Also to Karen & Louise for always being at the end of the phone!

23 June 2025
Unprompted review
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Reply from Gateway Mortgages Ltd

Thank you for your review.

Rated 4 out of 5 stars

Renewal Time

Easy to deal with and informative at every stage.

10 June 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Really helpful & prompt replies

Really helpful & prompt replies. The goalposts moved a few times, but they kept on top of things - thank you!

23 May 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Great company!

Great company!
James Hardy helped us re mortgage and he made the whole process smooth and easy.
Thank you very much!

20 May 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Would highly recommend Gateway…

Would highly recommend Gateway Mortgages to anyone buying their first home - Natasha was brilliant and explained and talked through everything with us and really made us feel at ease about the process. Also want to give a special mention to George who has been our main point of contact throughout - he has been really responsive and so helpful when I’ve asked endless amounts of questions! Gateway make the process a lot less daunting as they deal with everything that they possibly can on your behalf - they really care about your situation and it shows in their customer service. We will always go back to them when we need a new mortgage deal or need help with anything mortgage related! Thanks guys!

7 April 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Great job Gateway!

I was represented by James at Gateway Mortgages. He was nothing but great, and made the whole mortgage process very, very, very easy. James answered all questions, answered all emails, and he and the team kept in the loop. I will definitely recommend Gateway Mortgages.

9 April 2025
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Reply from Gateway Mortgages Ltd

thank you for your review

Rated 5 out of 5 stars

Excellent service

Quick, easy mortgage offer. Product was suitable for my needs. Staff are polite, friendly, approachable and professional

31 March 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

110% great service and lovely people

Vanessa's customer service is just amazing this is the second house we have had the pleasure of Ness helping and always happy. She honestly makes buying a house that little bit less stressful. Would also like to mention James's to who works along side Ness who has been amazing helping us sell our house and again so friendly.

12 March 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Incredible helpful

James has been fantastic, he helped to secure a mortgage with complex and international income among other headaches and kept things moving smoothly throughout, enormous help through the process from first contact through to final mortgage offer

5 March 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

Natasha and George were helping me for…

Natasha and George were helping me for my mortgage renewal. They were very professional and friendly. I always use this company as they provided excellent service to me, my other families and friends too. They always try to get good deal for clients.

28 January 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

Rated 5 out of 5 stars

George made the whole process as stress…

George made the whole process as stress free and straightforward as possible. He explained each step of our application clearly and was efficient, friendly and professional. The whole team at Gateway were great at communicating with us. We wouldn't hesitate to recommend Gateway Mortgages, using them as our broker saved us money, gave us more choices and simplified our application. Great all round service.

27 January 2025
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Reply from Gateway Mortgages Ltd

Thank you for your review

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