Garolla Reviews 

My fitter Chris Hammett was super efficient and customer focused. I’m pleased with my new door. Thank you Chris

Excellent work from Phil Webster from Garolla. We had awkward space to install our door and Phil offered a range of solutions and produced a premium finish. Thanks!

Our installer Mike Sadler was ace nothing was too much trouble for him. Great bloke

There was an issue with the wrong size door being ordered and a delay to installation but Chelsea Thwaites in the installations department. Made sure everything was rectified and sorted for the new installation and was extremely helpful throughout the process

Great improvement to the garage. Gorolla team polite and efficient.

I can highly rate Garolla garage doors. Pleased with my installation. I went for the Transform Pro.
Tony came and did the survey and explained clearly what would happen. On installation day Toby arrived on time. Took about less than 3 hours to install. Both were very professional and clearly knew their brief.

Thanks to Mark and Paul for eventually sorting out my door problem. Had one or two hoops to jump through and rather alot of angst on my part!!! Just awaiting warranty and appropriate paperwork as they appear to have my wrong email!!!

Five star engineer but customer service only 1
So our garage door broke within three weeks of install and the customer service was poor. It got stuck open and although they said it was priority, I had to take off the cover myself to get it back in the tracks and rolled down (as recommended by them) or our business tools would have been left insecure. They can’t even give you an expected eta, other than to say it is ‘usually’ within a month. After another week we had our engineer booked for another three weeks later! The engineer - Louis Walker - was great though. He arrived on time and text the day before too to give his eta. He sorted it straight away, was professional and courteous , unlike the customer service who seemed extremely uninterested in giving information about when they would actually come out and felt dismissive. And no, they won’t extend your guarantee even if this door wasn’t properly usable for the first two months. Having now trawled other users experiences Garolla have a long way to go in this department. Maybe their engineers should train the customer services staff about how to treat customers who’ve just spent very hard earned cash. Management take note.. Customers expect proper agreed response times and targets for your five year guarantee, not a woolly ‘usually within a month’. I did keep thinking what if this was my elderly parent who was expected to get on a ladder and use a screw driver or leave it insecure for this amount of time. Longevity of product yet to be seen.

I had my garolla garage door fitted today,Paul did an amazing job,professional,friendly and very pleased with the results .

Three months ago I called this company for a new roller garage door. The suveyor came and measured everything and went away. The surveyor did not highlight anything. Few weeks alter the engineer came with the door and he measure again and said the door measurement are not ok and went away. Another engineer came on 22 July and he did not try and fix the door. He said it got to be plasetered. I called the company on23 July and spoke to Andy and he said someone will ring me within to or three hours. Nothing happened and I rang aroung 4:00 pm and spoke to Andy and he said he will investigate and get back to me. It is shame this company behaving badly

Installation engineer was friendly and professional. The installation went well and the quality of the door appears to be good.

Excellent from start to finish. Can’t fault the service I experienced from enquiring online to the fitting. Very simple. Everything explained at each stage and the fitters were on time, professional, tidy and friendly. Brilliant.

Ease of ordering, communication with the relevant parties, the fitter Chris Hammett was amazing, fitting and finishing touches to the highest standard

We had 2 garage doors fitted, about 1 and half years ago, one of the doors has stopped working.

I have tried to call multiple times to report this and get this fixed under warranty, however I can get thought to anyone.

I have since then called the guy who installed the doors. He has told me he left the business due to the amount of failed doors he was being called back to. He told me Gorolla had been supplying poor quality motors to the doors, they are also not replying to people and not fixing the doors.

We went with Gorolla as they seemed to have a good reputation, turns out not to be the case.

I will keep trying Gorolla as it will cost me hundred of pounds to fix this if I have to pay for this.

Gorolla if u read this please get in touch.

The door is corroding after two and half years ,been told by the company that we live to close to the sea and we didn't wash the door enough . Now when I purchased the product nothing was mentioned about living two and a half miles from the sea ,and it's not actually the sea it's an estuary. So there 5 year warranty that covers everything including all weather elements is a lie , we have been told that we can pay for a new door but what's the point as you won't repair on your warranty. So a bad company even worse warranty cover so have advised people not to buy there product. So overall a terrible company terrible aftercare and a shoddy product if I could give minus stars I would

Garolla have an AI whattsapp which is totally useless & just sends you round in circles !!!! So i made telephone enquiry but they dont answer !!! Tring to report a door that doesent close that has already been repaired & failed again after 5 uses !!! I think i would offer zero stars if possible !!

Amazing job by Peter the door looks brilliant a very professional job. Took time to make sure everything was right and communicate how to look after the door etc.

Turned up on time Mike was sound and cleaned up