The engineer arrived as agreed and started to dismantle the original door promptly. His work area was kept clear and tidy. The Garolla door was fitted without any problems and once the trims were fitt... See more
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Review summary
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Reviews shaping this summary
The engineer phoned to see if he could come earlier than planned. (which was thoughtful, instead of just turning up ). He dismantled the old garage door in no time. The new door was fitted without any... See more
The whole process has been very easy, from initial contact to installation. The chap that can out to measure up, Andrew Stockdale was very knowledgeable and measured up and explained my options very w... See more
We received a very impressive service from Garolla. All members of staff we dealt with be they the Surveyor Kevin, the two installation Engineers, Neal and Freddie and also Dom at head office were exc... See more
Company details
Written by the company
Garolla Electric Roller Garage Doors - the UK's Leading Garage Door Specialist
Contact info
Garolla Holdings Limited, Unit 9, Velocity Point, , LS12 2EL, Leeds, United Kingdom
- 0800 468 1039
- enquiries@garolla.co.uk
- garolla.co.uk
4.5
Excellent
17K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Great service and fitters were…
Great service and fitters were excellent thank you James. Really pleased with the new garage door-finishes off the bungalow a treat.
23 July 2026
Unprompted review
Great fitters polite and easy to talk…
Great fitters polite and easy to talk to. Good job all round.
22 July 2026
Unprompted review
Whole business highly efficient and…
Whole business highly efficient and well-organised -- and good value, I thought. Andy the fitter was great.
24 July 2026
Unprompted review
After a very poor installation and a…
After a very poor installation and a very difficult time trying to get an engineer to re attend our property we were visited by a local engineer named Harvey .. although he could not make a repair on the spot due to the nature of the work he assured us that the door would be safe until he returned with a second engineer! The door had not been secured properly to the fabric of the building and was loose in its fixings. As promised he returned with a second engineer the following morning. In a very short time the door was re fitted and we were assured that the door was now safe and working correctly.. Harvey also found that a wire had not been connected by the installation engineers and one of the sensors had never been working. Very poor.
After very bad after sales service had tarnished what is a good product we now have a working door.. thanks again to Harvey for his prompt repair.
Keith.. Sutton Coldfield .
8 July 2026
Unprompted review
Rob Clough was friendly and efficient
Rob Clough was friendly and efficient. No mess left and garage door looks smart and works well.
Office staff were helpful and informative.
13 July 2026
The surveyor arrived on time and was…
The surveyor arrived on time and was very professional explaining the process and fitting. The door fitted perfectly.
Gordon Tant and Phil Webster arrived early morning and removed the old door and fitted the new door very efficiently. On completion they explained the operation very clearly.
The fitting was hassle free and we are very pleased with the finished door
22 July 2026
Unprompted review
The company arranged all the estimates…
The company arranged all the estimates and times of arrival for fitting, and were there when promised. I was kept in touch at all times. Really pleased with my new doors.
23 July 2026
Very good service from the outset with…
Very good service from the outset with minimum delay for survey with immediate quote, held the door for me whilst I completed building work without quibble or extra charges, fitter was polite and friendly and did a great job without fuss! Door works well and looks good !
26 May 2026
Couldn’t ask for more
Couldn’t ask for more; easy online information and navigation through to a superb installation team. A specialist business that really delivers!
24 July 2026
Unprompted review
The product and service provided was…
The product and service provided was first class, “Dan” the installation engineer worked to a very high standard and went out of his way to make sure all of our requirements were carried out, I would recommend the company and service to any of my family and friends
24 July 2026
Unprompted review
We have had our roller door about 5yrs
We have had our roller door about 5yrs. All was fine installation etc fine, no problems.
Had a mishap last week, phoned Garolla yo get a repair. 8 days later no one has bothered to call me. Have since called another company, Doormatic. Fab service , been out and had a look. Ordered parts and coming to fix in 2 weeks. Defi alley would NOT recomend Garrola
17 July 2026
Unprompted review
Reply from Garolla
Thank you for taking the time to leave a review, Marion.
Whilst I'm pleased to hear that you were happy with your garage door and installation for the past five years, I am very sorry to learn about your recent experience when you needed our support.
I completely understand your frustration. Having to wait over a week without receiving a call back after reporting an issue is not the level of service we aim to provide, particularly when you've been a customer for a number of years.
It is especially disappointing to read that you felt the need to seek assistance elsewhere due to the lack of communication from us. We never want a customer to feel that they have been left without support when they need it most.
I would welcome the opportunity to look into what has happened and understand why you did not receive the response you were expecting. If you would be willing to contact me directly at w.chapman@garolla.co.uk with your address and contact details, I will be happy to review the matter personally.
Thank you again for bringing this to my attention, and I apologise for the disappointment caused.
Wayne Chapman
Head of Customer Engagement
Excellent company
Excellent company, so pleased with our new garage door, looks impressive,, our fitter Paul was first class, excellent installation and explained very clearly the operation of the door. One very happy satisfied customer.
24 July 2026
Unprompted review
All went smoothly
All went smoothly, friendly efficient surveyor/sales person snd then fitter helping us pick the right door which we are very happy with. Great service. Thanks
22 July 2026
Bad value for money.
Horrendous experience unfortunately, had a door installed which motor & roller has failed multiple times. What’s even worse is how bad the customer care has been to find solutions, no follow ups, email reply’s or calls returned. Worst £1600 quid ever spent. Hopefully they see this review and finally try contact me.
24 July 2026
Unprompted review
Reply from Garolla
Thank you for taking the time to leave a review, Lloyd, although I am very sorry to read about your experience.
I can completely understand your frustration. Experiencing multiple failures with the motor and roller is disappointing enough, but the lack of follow-up, unanswered emails and calls not being returned will only have added to that frustration.
We never want any customer to feel that they are having to chase us for updates or that their concerns are not being taken seriously, and I am sorry that this has been your experience.
I would like the opportunity to investigate this matter further and understand exactly what has happened with both the recurring faults and the communication you've received. Please could you email your address, contact details and order information to w.chapman@garolla.co.uk, and I will personally review the matter for you.
Thank you again for bringing this to our attention, and I apologise for the disappointment and inconvenience caused.
Wayne Chapman
Head of Customer Engagement
My fitter Chris Hammett was super…
My fitter Chris Hammett was super efficient and customer focused. I’m pleased with my new door. Thank you Chris
24 July 2026
Unprompted review
Great job by Phil Webster
Excellent work from Phil Webster from Garolla. We had awkward space to install our door and Phil offered a range of solutions and produced a premium finish. Thanks!
23 July 2026
Unprompted review
Our installer Mike Sadler was ace…
Our installer Mike Sadler was ace nothing was too much trouble for him. Great bloke
24 July 2026
Unprompted review
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