Gardpro.nl Reviews 5,128

Reply from Gardpro.nl

Sep 30, 2025

Hi Antonio,

Thanks for your feedback — we completely understand your concern when tracking updates stall after handover to the airline. Unfortunately, international tracking can sometimes pause at that stage until the package clears customs in the destination country.

Please rest assured: your order is still on the way and will likely update shortly as it enters the local delivery network. If it hasn’t arrived within the next few days, we’re happy to step in and assist further.

We’re sorry to hear that your experience with support didn’t meet expectations — that’s not the level of service we aim for.

Your patience means a lot, and we’re confident your watch will be worth the wait. Should you need further assistance, don’t hesitate to reach out again — we’re here to help!

Warm regards,
Team Gard Pro

Reply from Gardpro.nl

Nov 7, 2025

Hi, thanks for your feedback and we're sorry to hear about your experience.

We’d like to clarify that the blood pressure feature on the HS2 is designed to give indicative readings, not medical-grade results. Like all wrist-based trackers, it uses optical sensors and algorithms that may vary slightly depending on placement, movement, skin tone, and calibration. This is different from clinical upper-arm monitors, which use inflatable cuffs.

It’s important to reset the watch and wear it consistently at the same position for more reliable tracking. Many satisfied users report good alignment with their cuff monitors when used properly.

You’re of course entitled to choose what works best for you, but we would’ve loved the chance to troubleshoot this with you. Every Gard Pro smartwatch is backed by a 2-year warranty, and we’re always happy to help resolve any concerns. If you're still open to it, feel free to reach out to us again.

Kind regards,
Gard Pro Support Team

Reply from Gardpro.nl

Sep 30, 2025

Hi,

We’re sorry to hear about your experience and appreciate you sharing your feedback.

To clarify for other readers: all of our smartwatch models do not support NFC functionality for payments, and we always specify this clearly in the product description. Some models do include NFC for access control (like door tags), but not for contactless payments — and we understand how that could cause confusion if expectations weren’t aligned.

Regarding returns: we do offer an official return portal for eligible products.

We’d be happy to take another look at your case. Please feel free to contact our customer care team directly so we can try to make this right for you.

We’re continuously improving and appreciate your input.

Best regards,
Team Gard Pro

Reply from Gardpro.nl

Sep 8, 2025

Dear Catherine,

Thank you for your message and for sharing your experience with us. We understand that an abnormal blood pressure reading can be alarming—after all, health is incredibly important.

We want to emphasize that the Gard Pro smartwatch is designed to provide an indication of your health, but is not a substitute for medical equipment. The measurements taken by the Gard Pro, such as blood pressure, use optical sensors via the wrist. This method is less accurate than the classic upper arm blood pressure monitors with an inflatable cuff used by professionals.

Wrist measurements versus upper arm measurements
Blood pressure measured via the wrist can be more sensitive to movement, arm position, and skin conditions. Small deviations are therefore possible—or even to be expected—compared to medical equipment. That is why we always recommend consulting a certified device or doctor in case of doubt or medical necessity.

What can you do now?
We recommend completely resetting the smartwatch and reconnecting it to the GloryFit app. Also, make sure you take the measurement at rest, with your arm at heart level and the band securely attached to your wrist.

If you still experience significant deviations after resetting, please feel free to contact us at support@gardpro.com, and we will be happy to look into it further with you.

Kind regards,

Team Gard Pro

Reply from Gardpro.nl

Sep 8, 2025

Hello Joe,

Thank you so much for your kind words and detailed feedback! :)

We’re happy to hear that you're enjoying the GARD PRO and that our support team was able to help quickly. It means a lot to us that you chose GARD PRO after trying other big-name brands.

Enjoy your watch, and thanks again for the trust! :)

Best regards,

Team Gard Pro

Reply from Gardpro.nl

Sep 8, 2025

Hello,

Thank you for your message and for sharing your experience—we completely understand your frustration. When an order is delayed, especially if it's a gift or time-sensitive delivery, it's incredibly annoying.

📦 Delivery delays
Although we strive to deliver within 3–6 business days, we are unfortunately sometimes dependent on external shipping partners. Delays can occur unexpectedly without us having any influence on them. Nevertheless, you expected your order to arrive on time, and we would of course have liked to see it arrive at your doorstep already.

🔎 What can you do?
We recommend that you email us immediately at support@gardpro.com with your order number so that we can immediately investigate where your package is. If it turns out that the package has been lost or is unacceptably delayed, we will of course offer a suitable solution.

🛠️ About our service
We are sorry to hear that you did not find our response helpful. We take your feedback seriously and use this type of feedback to continuously improve our communication and support.

Please let us know if your package has arrived or if we can help you with anything else. We are ready to resolve this issue with you.

Kind regards,

Team Gard Pro

Reply from Gardpro.nl

Sep 8, 2025

Hi Ryan,

We're sorry to hear that after such a good start, you've now had a negative experience. That's obviously not the service or quality we want to deliver — and certainly not what you should expect from GARD PRO.

🔋 Sounds like a defect
A battery that no longer charges after 6 months is covered by our 2-year warranty. We will of course resolve this for you free of charge — either by replacing the watch or in consultation with you.

📩 Contact options
We are surprised that you have not received a response to your emails, as we handle all messages within 24 hours. Perhaps your message did not arrive by accident. You can always reach us via:
📧 support@gardpro.com
💬 Live chat on our website
📱 Instagram and Facebook DM

We are ready to help you further — please send us one more message with your order number so that we can resolve this for you immediately.

Kind regards,

Team GARD PRO

Reply from Gardpro.nl

Sep 1, 2025

Hello Ryan,

Thank you so much for your kind words! We're thrilled to hear that you had a smooth and efficient experience with our customer service team. We always aim to provide fast, helpful support — and it’s great to know that came through.

Thanks again for choosing Gard Pro! :)

Best regards,

The Gard Pro Team

Reply from Gardpro.nl

Updated Sep 2, 2025

Dear Mark,

Thank you for your feedback — and we understand your disappointment.

About calorie tracking

Our smartwatches primarily measure calories burned during physical activities. While basal calorie burn is not yet tracked in full detail, this is a feature we’re working on improving through future app updates.

About customer service

We regret that your interaction with our support team didn’t meet expectations. Just to clarify for other readers: we offer a full 2-year warranty on all our watches. In most cases, we replace the same model, and in exceptional situations, we even provide an upgrade to a more expensive model — completely free of charge.

Sending promotional content is not our standard way of handling support requests. If that happened in your case, we apologize and will use your feedback internally to improve.

For others reading this

We always aim to help — and most of our customers are happy with how we resolve their issues. Unfortunately, there are cases where, despite multiple efforts from our side, a customer chooses not to accept any solution. That’s unfortunate, but it does happen.

If you’re open to further assistance, feel free to reach out to us again at support@gardpro.com
. We’re here to help.

Kind regards,
The GARD PRO Team

Reply from Gardpro.nl

Sep 2, 2025

Dear Rennie,

Thank you for taking the time to share your experience, and we’re truly sorry to hear that your expectations weren’t met. We'd like to address your concerns point by point and explain how we can assist you further.

Bluetooth Range Limitations

The Bluetooth range of the GARD PRO HS3 is designed for short-range connectivity, usually up to 10 meters in open space. Walls or other physical barriers can limit the signal — a limitation shared by most Bluetooth-enabled smartwatches (including Garmin and Apple). That said, your feedback is valid and helps us improve.

Health & Fitness Tracking Features

The GARD PRO HS3 supports:

Step counting

Heart rate

Stress monitoring

Sleep tracking

Blood pressure & oxygen

However, it does not include calorie deficit planning or nutrition management. We're transparent in all our materials about what the watch can and cannot track — and encourage our customers to explore what suits their needs best.

Design & Comfort

We understand that comfort and design preferences are personal. The HS3 comes in two sizes (41mm and 48mm), but if the model feels too bulky or heavy, we would have gladly helped you choose a better-fitting option. We’re sorry this wasn’t caught earlier in your experience.

Returns and Refund Policy

Our 30-day return window is communicated clearly at the time of purchase. In your case, we see that a 30% partial refund offer was made as a goodwill gesture. We're sorry this felt unsatisfactory.

Unfortunately, return shipping costs are industry standard and not uncommon, especially with cross-border logistics. The £7.15 cost you're referring to reflects the return processing, which is explained during the return steps — not hidden.

Where We’d Like to Help

Even if your return is now completed, our support team remains available if you’d like to share further suggestions, or if you want us to help you find a better-fitting product in the future.

Please feel free to reach out to us at support@gardpro.com
— we'd be happy to assist.

We’re genuinely sorry your experience was disappointing, but thank you again for your feedback — it’s how we continue to grow and improve.

Team GARD PRO

Reply from Gardpro.nl

Aug 29, 2025

Dear Simon,

First of all, thank you for taking the time to share your experience — we completely understand your frustration, especially when the watch was gifted for your 40th birthday. We truly regret that the GARD PRO Ultra 2 didn’t meet your expectations, and even more so that you’ve felt unsupported during your conversations with our customer service team. Let us address the key points below, and offer context and possible solutions.

Contact Sync Limit & Caller ID Behavior

You're absolutely right — the Ultra 2 supports syncing up to 70 contacts, which we transparently communicate. This limitation is currently necessary to optimize Bluetooth stability and battery life. While we understand this may not match the capacity of other brands, the watch is engineered as a value-focused alternative, with streamlined connectivity.

Regarding caller ID: for synced contacts, names should appear when calls come in. If they don't, it could be due to contact format (e.g. country code differences) or sync interruptions. We’re happy to walk through this and troubleshoot further.

Notifications & Range

Bluetooth-based smartwatches — including Garmin, Fitbit and GARD PRO — require close proximity to reliably receive real-time notifications. This is a limitation of Bluetooth technology, not the watch itself. Walls, signal interference or background app restrictions may cause notifications to fail in other rooms.

You mentioned that you expect the watch to receive notifications from another room — we understand the expectation, but we do have to clarify that for all Bluetooth smartwatches, real-time notifications outside of close range aren’t guaranteed.

Daily Syncing & App Simplicity

While the app is intentionally kept lightweight and power-efficient, it does rely on your phone's settings to stay connected:

If the phone or watch is powered off or not worn overnight, a quick manual sync in the morning may be necessary

Enabling “background activity” and “battery optimization off” for the app ensures stable performance

We’ll admit that this isn’t as seamless as some high-end brands — but the GARD PRO Ultra 2 was designed to deliver core functionality at an accessible price, not to compete with flagship devices costing 3–4x more.

About Customer Service & Refunds

We’re sincerely sorry if our support messages came across as dismissive — that was never our intent. Our team always starts with basic checks, not to insult your knowledge, but to rule out common setup issues that solve many cases quickly.

You also mention that one of our agents initially suggested a refund. If that created confusion, we apologise — it’s likely that this was offered in good faith before the system flagged your order as outside the 30-day return window.

Even though this is a clear policy (visible at the time of purchase), we still understand how this felt unfair, especially if expectations weren’t met. We will follow up internally on how this case was handled.

What We Can Still Do

Even beyond the 30-day period, your watch is covered under a full 2-year warranty. If you suspect a defect, we can still:

Replace the watch (if issues are proven technical)

Provide troubleshooting with a senior specialist

Send a new strap or component if necessary

We’d love a chance to support you further. Please contact us at support@gardpro.com
with your ticket number or order reference.

We may not have been the right match this time, and we respect that. But we also want to assure you — customer satisfaction truly is a priority for us, and thousands of reviews do reflect that.

Thank you again for sharing your concerns.
Team GARD PRO

Reply from Gardpro.nl

Aug 29, 2025

Hello,

Thank you for sharing your honest experience — we truly regret to hear that the GARD PRO hasn’t lived up to your expectations. We understand how frustrating it is when a product received as a thoughtful Father’s Day gift doesn’t perform as hoped.

Battery & Reliability Concerns

Our watches are designed to deliver up to 7–10 days of battery life under typical use. That said, we understand your concern that performance appears to degrade as battery drops — especially if calls and notifications start failing. This may indicate a firmware issue or sync delay, which we’d be happy to look into with you.

Glitches: Screen Wake & Random Language Swaps

The screen illuminating at night could be due to wrist activation, which can be disabled via the quick settings (swipe down > tap the wrist icon).

As for the language change: this isn’t a known issue under normal conditions and may suggest a system instability. A full reset (Settings > System > Reset) often resolves this completely.

Strap Durability

We’re sorry to hear about the trouble with your strap — this is not the quality standard we stand behind. If you’ve had to fix it multiple times within two months, you’re likely eligible for a free replacement strap under warranty.

Let Us Make It Right

Please don’t hesitate to reach out to our team via support@gardpro.com
. Even though you’re understandably disappointed, we would still appreciate the opportunity to:

Diagnose the reliability issues

Offer a replacement unit or strap

Or help you transition to a model better suited to your needs

We fully respect your comparison with Garmin — and agree, they make great devices. But at GARD PRO, we’re proud to provide a more affordable alternative, and we work hard to stand behind our service.

We’re here if you’d like a second chance. 🙏
Kind regards,
Team GARD PRO

Reply from Gardpro.nl

Aug 29, 2025

Dear Erica,

Thank you for your message, and we’re sorry to hear that the return process has been frustrating for you. That is absolutely not the experience we aim to provide, and we appreciate the opportunity to clarify things.

Why We Ask for the Tracking Number

To process any return quickly and safely, we ask for the tracking number as confirmation that your package is on its way back to us. This helps us:

Verify the return if a package is delayed or lost in transit

Speed up your refund process once received

Prevent any confusion over unlabelled or untraceable packages

We understand that our return form doesn't have a reply field — if you haven't been able to send the tracking number yet, no problem. You can simply email it directly to our support team at support@gardpro.com
, along with your name and order number. We'll handle the rest from there.

Let’s Fix This for You

We're here to help you complete your return without further stress. If you’re still unsure how to proceed, please reach out — we’ll guide you step by step.

We genuinely hope to change your impression of our service. Customer satisfaction is our top priority, and we’re committed to doing better — even when things go wrong.

Kind regards,
Team GARD PRO
support@gardpro.com

Reply from Gardpro.nl

Aug 29, 2025

Dear A,

Thank you for your message, and we're very sorry to hear about the delay in your delivery and the lack of response you've experienced so far. This is not the first impression we want you to have of GARD PRO — and we take your concern seriously.

What’s Happening with Your Order?

Your order placed on August 14th should indeed have arrived by now. According to the update from Evri, delivery was expected between the 16th and 19th, with a potential extension until 9pm on August 22nd.

Since that time has now passed and you’ve still received no further updates, it’s clear this shipment has exceeded the expected delivery window.

How We Will Help

We will personally follow up on this shipment and contact Evri to request a status update or confirmation of package location. In the meantime:

If the parcel is confirmed lost or stuck, we’ll offer a replacement.

You can email us directly at support@gardpro.com
with your order number, and we’ll treat your case with priority

We sincerely apologize if your earlier emails were missed — this is not the level of service we aim for.

Your Purchase Is Protected

Please rest assured that you’re fully protected under our delivery guarantee. We’ll make this right, whether that’s through re-shipping, compensation, or personal support.

You’ve chosen GARD PRO with a reason — and we’ll make sure you feel good about that choice again soon.

Kind regards,
Team GARD PRO
support@gardpro.com

Reply from Gardpro.nl

Aug 29, 2025

Dear Stuart,

Thank you for sharing your experience, and we’re truly sorry to hear that your smartwatch hasn’t performed as expected. We fully understand your disappointment — when something looks great but doesn’t function the way it should, that’s incredibly frustrating.

What’s Going Wrong?

From what you describe — random vibrations, tracking issues, and incorrect sleep detection — it’s clear that your HS3 is not functioning normally. The vibration pattern you’re experiencing is not typical behavior, especially after disabling automatic monitoring.

Similarly, a sleep log indicating 23 hours a day or triggering during runs clearly suggests a calibration issue or sensor disruption. This is rare but solvable.

What Can Be Done

We don’t want you to settle for a product that’s underperforming. Here’s what we recommend:

Reset your device completely
You can do this from your watch (Settings > System > Reset) or via the GloryFit app under Device > Reset device. This often resolves persistent sensor loops.

Update firmware via the GloryFit app
Go to Device > Firmware Update — an update may address random vibration or sleep bugs.

Ensure proper fit
A loose or misaligned sensor can result in poor tracking. Make sure the back of the watch rests flat against your wrist — especially during workouts or sleep.

Reach out to our team directly
Please email us at support@gardpro.com
so we can provide 1-on-1 troubleshooting or arrange a replacement if needed.

About Refunds

We understand your frustration regarding refund options. If your product is still within warranty and shows clear signs of malfunction (as appears to be the case here), we’re happy to evaluate your case for a repair, replacement, or alternative solution — even if you've previously contacted support.

We sincerely regret that your first experience hasn’t lived up to our standards. That’s not what GARD PRO stands for. We’re fully committed to turning this around and helping you get the performance you were promised.

You deserve a smartwatch that’s both smart and reliable — and we’ll make sure you get one.

Kind regards,
Team GARD PRO
support@gardpro.com

Reply from Gardpro.nl

Aug 29, 2025

Hello Nadi,

We’re truly sorry to hear that your order (#7825331), although marked as delivered, was not received — and may have been stolen. We completely understand how frustrating this must be, especially when you're excited to receive your GARD PRO.

What Happened?

According to the tracking details, your package was delivered on Sunday, August 17, to the address you provided. However, we understand this delivery timing may be unusual — especially for an office location — and it’s possible the package was taken after delivery.

What Can You Do Now?

Although our standard policy doesn’t allow automatic refunds for confirmed deliveries, we truly want to help. Here’s what we recommend:

Double-check if a colleague, neighbor, or building staff may have received the package on your behalf.

File a police report for suspected theft — this helps us escalate the case with the carrier.

Email us directly at support@gardpro.com
with your order number, delivery address, and any additional details.

Our support team will reopen the case and re-evaluate your situation with priority. In some cases, we may be able to offer a replacement product or alternative compensation based on the outcome of the review with our shipping partner.

Let’s Fix This Together
Please don’t hesitate to contact us again at support@gardpro.com
— we’re here to restore your trust and get things back on track.

Kind regards,
The GARD PRO Team

Reply from Gardpro.nl

Aug 18, 2025

Hello John, Thank you for your feedback.
We are truly sorry to hear about your experience.
While the GARD PRO watch provides general wellness tracking, it is not intended to replace professional medical devices.
We apologize for the frustration with our return process, and we will review this internally to ensure a better experience moving forward. If you would like further assistance or have concerns about your product, please reach out to us directly at support@gardpro.com, and we’ll do our best to assist you.
We appreciate you bringing this to our attention and hope to resolve the situation for you.

Reply from Gardpro.nl

Aug 18, 2025

Hello! Thank you for your review.
We’re really sorry to hear that the battery life and functionality of your GARD PRO have not met your expectations. We understand how disappointing it can be when a product doesn’t perform as it should.
Please make sure the watch is updated with the latest software and that energy-saving settings aren’t interfering with performance. If the issue persists, we’d be happy to assist you further.
We appreciate your feedback and hope to resolve this for you soon!

Reply from Gardpro.nl

Aug 18, 2025

Hello Nick, Thank you for your feedback.
We’re really sorry to hear that you were disappointed with the quality of the watch and the charger. This is certainly not the experience we want to provide. If the charger is defective, we can offer a replacement. Please contact us at support@gardpro.com, and we’ll be happy to assist you.
Your feedback is important to us, and we’ll use it to improve our products moving forward.

Reply from Gardpro.nl

Aug 18, 2025

Hello! Thank you for your review!
We’re glad to hear that you like the design of the watch, but we’re sorry to hear about the issues with the data accuracy.
Please ensure that the watch is properly synced with the app and that your activity settings are correctly adjusted. If the issue persists, we’d be happy to assist you further.
Thank you for your feedback, and we hope to resolve this for you soon!