Im on my 3rd watch in under a year, thankfully covered by warranty but shows you exactly how reliable they are. For instance my new watch (2 days old) already has amnesia and cannot keep track of step... See more
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See what reviewers are saying
Watch is very nice, veeeeery long bettery life. I had a small problem with my watch and customer care sersive solved my problem in a very short time. Thanks a lot!!! Hightly recommended!
Company replied
Had my Gard Pro Ultra 3 for a couple of weeks and already proving a great buy. Screen quality, function and response is superb and it feels very premium. Third party app allows personalisation and e... See more
Company replied
Received my new gard pro 3 for Christmas and was very happy with it with all the features /durability and toughness as advertised well from the company. Couple days later after taking the watch... See more
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Company details
Written by the company
Om het ultieme sporthorloge te creëren, hebben we elk element samengebracht voor een ongeëvenaarde prestatie. - Gard Pro ©
Contact info
Netherlands
- support@gardpro.nl
- gardpro.nl
4.2
Great
5K reviews
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Just made a purchased on August 8 of…
Just made a purchased on August 8 of 2025 Order #7825331 package was delivered on August 17 “ a Sunday” left at the door got home package was gone. Tried to call no tried to get a refund.. and was told no because the package was delivered. I send them that the package was apparently stolen because it was delivered to my office on a Sunday. But they insisted no refund. Very disappointed. This is the problem with these types of companies and delivery services. Best to buy directly in a store.
20 August 2025
Unprompted review
Reply from Gardpro.nl
Hello Nadi,
We’re truly sorry to hear that your order (#7825331), although marked as delivered, was not received — and may have been stolen. We completely understand how frustrating this must be, especially when you're excited to receive your GARD PRO.
What Happened?
According to the tracking details, your package was delivered on Sunday, August 17, to the address you provided. However, we understand this delivery timing may be unusual — especially for an office location — and it’s possible the package was taken after delivery.
What Can You Do Now?
Although our standard policy doesn’t allow automatic refunds for confirmed deliveries, we truly want to help. Here’s what we recommend:
Double-check if a colleague, neighbor, or building staff may have received the package on your behalf.
File a police report for suspected theft — this helps us escalate the case with the carrier.
Email us directly at support@gardpro.com
with your order number, delivery address, and any additional details.
Our support team will reopen the case and re-evaluate your situation with priority. In some cases, we may be able to offer a replacement product or alternative compensation based on the outcome of the review with our shipping partner.
Let’s Fix This Together
Please don’t hesitate to contact us again at support@gardpro.com
— we’re here to restore your trust and get things back on track.
Kind regards,
The GARD PRO Team
Health Smartwatch 2 not fit for purpose
I bought this watch to monitor my heart rate and blood pressure after being discharged from hospital following heart failure. The readings it gave assured me that all was well but I was re admitted to hospital and it was clear that these readings were completely inaccurate when compared to a professional machine; I’m talking way out (watch shows 70bpm, reality is 150bpm. VERY DANGEROUS. I should be suing them by rights as it nearly stopped me going back to hospital. Returns are a joke - they charge you £1 for a label and then you must pay your own tracked postage. They give some bs excuse about saving the environment and keeping prices down. Useless product, terrible customer care. Do not use if you are trying to keep track of your health.
17 August 2025
Unprompted review
Reply from Gardpro.nl
Hello John, Thank you for your feedback.
We are truly sorry to hear about your experience.
While the GARD PRO watch provides general wellness tracking, it is not intended to replace professional medical devices.
We apologize for the frustration with our return process, and we will review this internally to ensure a better experience moving forward. If you would like further assistance or have concerns about your product, please reach out to us directly at support@gardpro.com, and we’ll do our best to assist you.
We appreciate you bringing this to our attention and hope to resolve the situation for you.
Life span is short
I bought my gardpro in January 25. The battery life last approx 4 days now. functionality is not as good when I first received it. Really disappointed . I've bought a cheaper watch and it lasted 3 years before it broke, (my fault). Watch at its best lasts 5 months .
16 August 2025
Unprompted review
Reply from Gardpro.nl
Hello! Thank you for your review.
We’re really sorry to hear that the battery life and functionality of your GARD PRO have not met your expectations. We understand how disappointing it can be when a product doesn’t perform as it should.
Please make sure the watch is updated with the latest software and that energy-saving settings aren’t interfering with performance. If the issue persists, we’d be happy to assist you further.
We appreciate your feedback and hope to resolve this for you soon!
Cheaply made and inaccurate readings
Cheaply made and inaccurate readings. Looks good but I was disappointed overall. The charger broke within a week of purchase.
16 August 2025
Unprompted review
Reply from Gardpro.nl
Hello Nick, Thank you for your feedback.
We’re really sorry to hear that you were disappointed with the quality of the watch and the charger. This is certainly not the experience we want to provide. If the charger is defective, we can offer a replacement. Please contact us at support@gardpro.com, and we’ll be happy to assist you.
Your feedback is important to us, and we’ll use it to improve our products moving forward.
Unreliable/wrong data
Really like the design of the watch, it is very sleek and not bulky like other smart watches. However, it doesn't record the correct data - for example, after a 45 minute Crossfit session, it shows I burnt around 150 calories, which is totally impossible as with high intensity workout like that one must burn at least 600 calories. I am pretty active person and do high intensity workouts around 5 times a week, however according to the watch, I never burnt more than 200 calories for the entire day! Wouldn't recommend if you are looking for a watch that provides reliable data.
UPDATE:
yes, everything is correct set. However the watch itself is showing wrong data, such as calories etc, not the app.
14 August 2025
Unprompted review
Reply from Gardpro.nl
Hello! Thank you for your review!
We’re glad to hear that you like the design of the watch, but we’re sorry to hear about the issues with the data accuracy.
Please ensure that the watch is properly synced with the app and that your activity settings are correctly adjusted. If the issue persists, we’d be happy to assist you further.
Thank you for your feedback, and we hope to resolve this for you soon!
Total garbage
Total garbage, gardpro 2+...first one BP etc didn't work and half the face disappeared...they sent another one same issue with BP and download the face and half of it missing and keeps turning itself off .. they did give me a a discount but it's going in the bin !!!
16 May 2025
Unprompted review
Reply from Gardpro.nl
Hello Christina, Thank you for your feedback.
We’re truly sorry to hear about the issues you’ve experienced with the GARD PRO 2+. This is certainly not the quality we strive for, and we understand your frustration. We would like to offer you a replacement or assist with any troubleshooting steps to resolve the issues you’ve encountered.
Please contact us at support@gardpro.com, and we’ll be happy to help resolve this for you.
We appreciate your patience, and we are committed to improving your experience.
Total waste of money
This product is dire. After purchasing a Gardpro Ultra + we found the first one faulty, not connecting to phone ,weather app not working and missing text messages. A replacement was sent and the same issues. We have contacted customer services for a refund to be told we are not eligible as its past 30 days. This is totally not true as the consumer act 2015 states otherwise. Do not buy as the watch is useless
We have done as asked and contacted customer support but no resolve. We have now sort advice from CAB as this company should not be selling watches that do not work and should not be refusing a refund. So we will be taking it further
30 January 2025
Unprompted review
Reply from Gardpro.nl
Hello Jo, Thank you for your feedback.
We’re truly sorry to hear about the ongoing issues with your watch and understand your frustration. We aim to provide high-quality products and service, and it’s clear we have fallen short in your case.
Regarding the refund, we do our best to follow both our return policy and consumer law, but we apologize if there has been any confusion. Please contact us directly at support@gardpro.com, and we’ll do our best to address this matter appropriately.
We appreciate your patience and look forward to resolving this for you.
Customer service will block you
Watch doesn't work as it should been fighting for a return to which i was blocked by the customer service team after I was unable to access the return portal. Before buying from them look up the consumer act 2025. I've have been told a load of false information by the customer service team prior to being blocked. How my emails to them have been marked as spam or containing viruses I do not know.
If you buy a faulty watch good luck in getting it returned for a new one or refunded.
7 August 2025
Unprompted review
Reply from Gardpro.nl
Hello, Thank you for your feedback.
We are truly sorry to hear about the issues you’ve encountered with both the watch and our customer service. This is certainly not the experience we want to provide, and we apologize for the frustration it has caused.
Please contact us directly at support@gardpro.com with your order details, and we will do everything we can to assist you. We will work to resolve this issue as quickly as possible.
We appreciate your patience and understanding.
Bought a gard pro + 2
Bought a gard pro + 2, within 2 weeks it just stopped working, they did send another straight away but now within a month its not lasting a day without charging and thats just using as a watch
2 July 2025
Unprompted review
Reply from Gardpro.nl
Hello Wesley, Thank you for your feedback.
We’re very sorry to hear about the issues you’re experiencing with your watch. This is certainly not the experience we want to provide. A watch that doesn’t last a day without charging is not acceptable, and we apologize for the inconvenience.
Please contact us at support@gardpro.com with your order details, and we’ll assist you with a replacement or further troubleshooting to resolve this issue.
Thank you for your patience, and we look forward to resolving this for you.
Just bought ultra 2+
Just bought ultra 2+, And im loving it. Lovely sleek design. easy to set up/ use. Top notch quality. Fast delivery. Couldn't recommend enough! Great work guys!
4 August 2025
Unprompted review
Reply from Gardpro.nl
Hi Rhys,
Thank you so much for your awesome review! 🙌
We’re thrilled to hear you’re loving your Ultra 2+ — the sleek design, easy setup, and quality mean a lot to us. We really appreciate your kind words and recommendation!
Enjoy your new watch and feel free to reach out anytime.
Best regards,
Team Gard Pro
Purchased a Gard Pro Ultra 2+ was a…
Purchased a Gard Pro Ultra 2+ was a slight issue with device. Excellent customer support and fast response to get the issue sorted and a replacement device sent out free of charge to me.
4 August 2025
Unprompted review
Reply from Gardpro.nl
Hi Tyler,
Thank you for sharing your experience! We're glad our customer support could quickly resolve the issue and get a replacement sent to you at no extra cost.
Enjoy your Gard Pro Ultra 2+, and don’t hesitate to reach out if you need anything else.
Best regards,
Team Gard Pro
Bought this for medical
Bought this for medical, blood pressure, cholesterol, diabetes blood test.
Simple without gadgetry, weather, messaging, missed calls etc
Impossible to set up, even with expert IT help.
Would not connect to smart phone as could not get past advert forcing expensive monthly subscription.
Having overcome this, it dies not connect to Bluetooth even waited 1 hour for connection without it finishing.
Gives wrong dare wrong time and only BP works.
1 July 2025
Unprompted review
Reply from Gardpro.nl
Hello George, Thank you for your feedback.
We're sorry to hear about the difficulties. Please note the watch does not measure cholesterol or diabetes. It uses the GloryFit app (no subscription needed) and tracks BP, oxygen, heart rate, and temperature.
For setup support, please contact us directly at support@gardpro.com and we’ll be happy to assist you.
This is now the 5th complaint to no…
This is now the 5th complaint to no response from anyone. This watch is terrible.
1st: sleep mode is completely useless.
2nd: .step mode is miles difference to my iPhone count.
3rd: the strap broke I have only had the watch for 3 months.
4th: had to buy a new strap which that one has broken.
I have now given up on using this so called smart watch
11 June 2025
Unprompted review
Reply from Gardpro.nl
Hello, Thank you for your message, and we're truly sorry to hear about your experience.
This is definitely not the standard we aim to deliver. Please contact us at support@gardpro.com with your order number and a photo of the broken strap. We’ll be happy to assist you and arrange a replacement where needed.
We’re here to help and would like the chance to make this right.
DANGEROUSLY Inaccurate.
I bought my watch to track my steps, and as far as I can work out this is reasonably accurate. It also tells the time accurately. However it is DANGEROUSLY inaccurate with blood pressure readings. My doctor agrees that the readings given are very different from professionally taken blood pressure readings and could seriously endanger health
22 July 2025
Unprompted review
Reply from Gardpro.nl
Hello Rosalie, We’re glad to hear that the step tracking and time functions are meeting your expectations. Regarding the blood pressure readings, we want to clarify that the watch is not intended for medical use and should only be used as a general wellness tool. For accurate health assessments, we always recommend consulting a medical professional.
We appreciate your feedback and will take it into account as we continue improving our products.
Great watch while it was working but…
Great watch while it was working but after only 3 weeks it started vibrating continuously with a black screen until the battery went flat. It is now completely unresponsive, black and won’t charge. Still under warranty but having read other reviews it sounds like customer service is a bit of a lottery. Order #7137668.
23 July 2025
Unprompted review
Reply from Gardpro.nl
Hello Ali, Thank you for your feedback, and we’re very sorry to hear about the issues you’re experiencing.
Please rest assured, your watch is still under warranty. We encourage you to contact our customer support team directly via email with your order number and details. We are committed to helping you resolve this as quickly as possible.
We appreciate your patience and hope to make this right.
Read return policy and all the fine…
Read return policy and all the fine print!!! NO returns if opened. How the heck are you going to see if it is any good? Gard Pro Health Smartwatch 3 $99.00 Their offer was to refund $40.00. For a $99.00 watch. I was even stupid enough to pay an extra $29.00 for Gard Care +! I can't imagine what a process filing a claim on that would be. When damage occurs, a $15 service fee is charged for each incident, according to GARD PRO.
22 July 2025
Unprompted review
Reply from Gardpro.nl
Hello Jim, Thank you for your feedback. We understand your frustration regarding the return policy and refund offer. Our policies are designed to balance product quality assurance and customer satisfaction. We encourage customers to review all terms before purchase. If you have concerns about your specific case, please contact our support team directly so we can assist you further.
Touch screen interface very erratic and…
Touch screen interface very erratic and battery died after three months, waste of money.
22 July 2025
Unprompted review
Reply from Gardpro.nl
Hello John, Thank you for your feedback. We’re sorry to hear about the issues with the touchscreen and battery life. This is not the experience we want for our customers. Please contact our support team so we can assist you with a solution.
I have a Gard pro Ultra2+
I have a Gard pro Ultra2+, it is ok, but I am not blown away, cannot clear the call log, doesn’t receive messages and it is set up to, raise arm to turn on function doesn’t work, so it doesn’t do exactly as it says on the tin, looks reasonably good, I haven’t tested the waterproofing as of yet, I think if you want everything to work as it should, then I would spend a bit more, I paid £79, apparently they are worth £200, but that is stretching it, most of the functions work ok, as long as you use them as a guide only, these are not medically accurate, had this watch for just under a week.
20 July 2025
Unprompted review
Reply from Gardpro.nl
Thank you for your honest feedback. We appreciate you sharing your experience with the watch. Some features can vary depending on usage and device compatibility, and we always recommend using the watch as a helpful guide rather than a medical device. If you have any questions or need assistance with settings, please feel free to reach out. We’re here to help.
One big scam...
One big scam....these watches should be for 15€ not for 85...one big sh*t...its the same quality like from AliExpress....Dont but this it's waste money !!!!!!!!
3 July 2025
Unprompted review
Reply from Gardpro.nl
Hello Dawid, Thank you for sharing your thoughts. We’re sorry to hear you’re disappointed. We stand behind the quality of our products and strive to offer good value. If you have any specific issues or questions, please feel free to reach out. We’re here to help.
GARDPRO IS A RIP OFF
GARDPRO IS A RIP OFF. TOOK LONGER TO ARRIVE THAN STIPULATED. IT ARRIVED IN THE WRONG COLOUR. I ORDERED BLUE I GET BLACK AND THEY HAVENT BOTHERED TO GET BACK TO ME REGARDING TWO EMAILS REQUESTING A REFUND.
17 July 2025
Unprompted review
Reply from Gardpro.nl
Hello Jennifer, We’re very sorry to hear about the delay and mix-up with your order. This is not the experience we want for our customers. Please contact our support team again with your order details, and we will prioritize resolving this for you as quickly as possible.
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