Im on my 3rd watch in under a year, thankfully covered by warranty but shows you exactly how reliable they are. For instance my new watch (2 days old) already has amnesia and cannot keep track of step... See more
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See what reviewers are saying
Had my Gard Pro Ultra 3 for a couple of weeks and already proving a great buy. Screen quality, function and response is superb and it feels very premium. Third party app allows personalisation and e... See more
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Received my new gard pro 3 for Christmas and was very happy with it with all the features /durability and toughness as advertised well from the company. Couple days later after taking the watch... See more
Company replied
Brought the Gard pro 3 for myself love the watch had problem with watch customer service were excellent the strap broke not only did they replace the strap also let me chose any other strap as well... See more
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Company details
Written by the company
Om het ultieme sporthorloge te creëren, hebben we elk element samengebracht voor een ongeëvenaarde prestatie. - Gard Pro ©
Contact info
Netherlands
- support@gardpro.nl
- gardpro.nl
4.2
Great
5K reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Be wary before buying.
Bought a gard pro3 @£114.00 on the 13th Oct. Upon appearance it looked like a fairly good watch. I set it up in accordance to the manual which worked, however firstly the watch applications didnt work unless the watch was facing on the underside of my wrist as it says when placed normally to put the watch in correct position. Secondly the watch straps are not well design for men with large wrists so i could only have it on the end hole or second to last .Thirdly having the watch on has caused my skin to react with the strap which has become red and inflammed on both wrists . My advice is to look real hard at the reviews and possibly look at spending a little more for something a bit better. I have emailed gard pro regarding a watch strap but have not received a reply.
29 October 2025
Unprompted review
Reply from Gardpro.nl
Hi Allen,
Thank you for your feedback. The sizes of our watch straps are clearly stated on the product page, so you can assess whether it fits your wrist size before purchasing.
As for the skin reaction, that is of course very unpleasant and not what we intended. Unfortunately, we cannot predict whether someone will have an allergic reaction to a particular material. In cases like this, you can of course return the watch within the 30-day cooling-off period.
If you have not received a response to your previous email, something may have gone wrong. You can reach us at support@gardpro.com – we always respond within 24 hours.
Kind regards,
Team Gard Pro
Proper service
Recieved the watch and was very impressed with it,however on setting it up I encountered a few problems.
I notified the team at Gard Pro and after sending a few photos to confirm the facts, I got an extremely nice email explaining that it was covered by the guarantee and would be replaced....just a couple of hours later, I got confirmation of dispatch....Well done Gard Pro,for providing good, old fashioned service....
8 November 2025
Unprompted review
Reply from Gardpro.nl
Hello Frank,
Thank you for your fantastic review! We’re thrilled to hear that you’re impressed with your watch and that our team could help resolve the issue quickly. Your kind words mean a lot, and we’re always here to provide the best service possible.
If you need any further assistance, feel free to contact us at support@gardpro.com :)
Best regards,
Team Gard Pro
Outstanding Watches
Outstanding Watches. This is the 3rd "Gard Pro" watch we have had and they are SUPERB. Great quality time piece with all the functions you need for training and health care with it's biometric features. GREAT QUALITY - BRILLIANT PRICE - FAST DELIVERY.
4 November 2025
Unprompted review
Reply from Gardpro.nl
Hello Yarders,
Thank you so much for your amazing review! We’re thrilled to hear that you’re enjoying your third Gard Pro watch and that you’re happy with the quality, features, and delivery. Your support means a lot to us!
If you ever need assistance, you can reach us at support@gardpro.nl
Best regards,
Team Gard Pro
I bought this Gard Pro ultra 2.
I bought this Gard Pro ultra 2.
In the 1st month works well. After that start draining thr battery pretty fasr and all of the sudden touch screen not responding. Reach out thru email with the customer rep about the issues. They replied back however, so many asking instructions to report to record a video etc etc. It was already explained the issues and not very straighforward issues.
Not recommended product.
The customer rep is a waste of time and not helpful to solve the issues.
Keep your money and buy different reliable watch.
Joseph Vancouver Canada
1 August 2025
Unprompted review
Reply from Gardpro.nl
Hi Joseph,
Thanks for your message — and while it’s unfortunate to hear your device isn’t working as expected, we do want to clarify some things for others reading your review:
At Gard Pro, we offer a 2-year full warranty and aim to resolve issues quickly and fairly. But to do this, we require a short video or photo of the issue. Without that, we can’t process a warranty — not because we don’t want to help, but because we need to verify the problem, like any tech company.
You mentioned that it was "already explained", but unfortunately, writing what’s wrong is not the same as showing it. For example, if a screen or button is not responding, we need to see that to verify and approve the solution (either a replacement or credit).
We reply to every message within 24 hours, and offer support via:
Email: support@gardpro.com
Facebook & Instagram chat
Our Help Center and Warranty Portal
So we’re definitely here — but support only works when there’s collaboration from both sides.
If you’d still like help, we’re ready to pick it back up and assist you properly.
Best,
Team Gard Pro
Charging (battery)
The watch doesn't show an accurate percentage of charging. It stays at 38% all the time.
29 October 2025
Unprompted review
Reply from Gardpro.nl
Thanks for your feedback — if the watch constantly displays 38% battery and doesn’t move, that usually indicates a software error or a charging calibration issue.
Please try the following:
Fully charge the watch for at least 3 hours using a different adapter if possible.
Reset the watch via the settings menu.
If the issue persists, please reach out to our support team — you’re covered by a 2-year warranty and we’ll resolve it quickly.
Let us know if you’ve already tried this.
Recentlt ordered Ultra 3 smartwatch
Ordered Ultra 3 smartwatch a week ago and received delivery as promised. I'm a pensioner and non tech savvy but managed the complete set up in less than an hour.
So far so good , very pleased !!
28 October 2025
Unprompted review
Reply from Gardpro.nl
Hi Allan,
Thank you for your kind review! We’re so glad to hear your Ultra 3 arrived on time and that the setup went smoothly — that’s great! :)
If you ever need any help or have questions, feel free to reach out to us at support@gardpro.com
Best regards,
The GARD PRO Team
Buyer beware
Buyer beware, the accuracy is way off the advertising is misleading & the 30 day money back warranty is dodgy
26 October 2025
Unprompted review
Reply from Gardpro.nl
Hi Sharon,
Thank you for sharing your experience — we’re sorry to hear that you’re not satisfied.
We strive to ensure all product information is clear and accurate, but we understand that expectations can vary per user. Our smartwatches are designed to give helpful insights and daily health tracking, but they are not replacements for certified medical equipment.
Regarding the 30-day money-back guarantee: this is something we absolutely stand behind. Returns are accepted within 30 days of delivery, and the process is fully transparent via our return portal. If you feel your return wasn’t handled correctly or you encountered any issues, we’d be happy to look into it right away — just reach out to support@gardpro.com
.
We're here to help and would love to resolve this properly with you.
Kind regards,
Team Gard Pro
Extremely disappointed with the watch and customer service
Extremely disappointed with the watch and customer service.
I recently bought a Gard Pro Ultra 3 watch for my son, the watch looked really high quality and was just what he wanted. However, the watch was defective and the side buttons did not work. I contacted Gard Pro and a replacement watch was sent promptly. Brilliant!
The replacement Gard Pro ultra 3 watch arrived, my son set it up but again the side buttons did not work, the watch malfunctioned by turning itself on and off, switching between features and we couldn’t control any of it.
I have contacted Gard Pro again and voiced my disappointment and frustration, I have requested a refund as the website states they will offer a 30-day refund. However, Gard Pro are refusing to give me a refund because they state both watches were in new condition and not defective when sent to me therefore it must have been an error on my part.
Having read further reviews about defective watches and my experience, I would think twice before purchasing a watch from this company.
26 October 2025
Unprompted review
Reply from Gardpro.nl
Dear Emma,
Thank you for your message. We regret to see that you are posting the same review under different names on multiple platforms. This is not transparent for other customers and does not help to speed up a solution.
📩 Solution already offered, no response received
As we previously indicated in your earlier review and by email, we sent you a replacement model immediately after your initial report—free of charge, of course. When you contacted us again, we invited you once more to provide us with the requested information so that we could further assess the situation and offer a suitable solution. Unfortunately, we have not yet received a response.
Great Support team which resolved problem with watch.
My Ultra 2 + was slightly defective 2 months after purchasing the watch . After our communication with the support team @ Gardpro over a few days which was prompt and helpful they are now sending a new watch. In summary the support service was helpful, prompt and friendly.
23 October 2025
Unprompted review
Reply from Gardpro.nl
Hi Giles,
Thank you for your kind words! We’re glad our support team could assist you quickly and arrange a replacement for your Ultra 2+. We always aim to provide helpful, prompt, and friendly service, so it’s great to know you’re satisfied with the outcome.
If you ever need further assistance, please don’t hesitate to contact us at support@gardpro.com
Kind regards,
Team GARD PRO
Great customer service
Great customer service. A well-deserved 5+.
I needed to return my watch because it was too large for my small wrist.
Awesome customer service responded promptly to my email and the refund process went quickly and smoothly. Thank you.
21 October 2025
Unprompted review
Reply from Gardpro.nl
Hi Nola,
Thank you so much for your wonderful review! We’re glad to hear that our customer service team could assist you quickly and make the refund process smooth. Your satisfaction means a lot to us.
If you ever need anything in the future, feel free to reach out at support@gardpro.com
Kind regards,
Team GARD PRO
Terrible
I bought the gardpro ultra 3, because I saw that it was the best in the line, and after 2 weeks of use it has several problems with the operating system. When I run or use the watch to schedule a physical activity, the screen freezes, I can’t see it, it takes time to turn on the display and I can’t do anything on the watch, nor finish the activity.
Another problem he presented was that when he slept he didn’t read the sleep data, and froze completely. I restarted the clock and lost all the history. It’s not working properly.
I sent a message, but they didn't respond, and I sent a message on the Instagram post, but they deleted it.
It's definitely the worst watch with the same customer service. If you want to lose money, this is the right choice.
22 October 2025
Unprompted review
Reply from Gardpro.nl
We’re sorry to hear about your experience with the Ultra 3 and we absolutely understand your frustration.
That said, defects can always occur, and you are covered by our 2-year warranty. It's concerning to hear you’ve had these issues within such a short time frame. If your messages haven’t been received or responded to, we encourage you to contact us again via one of our available channels: email, WhatsApp, our return portal, Instagram DM, or Facebook Messenger. We aim to respond to every inquiry within 24 hours.
We’re committed to helping you find a solution and restoring your confidence in Gard Pro. Please reach out and reference your order number so we can assist further.
Kind regards,
Team Gard Pro
I received delivery of my Gard pro…
I received delivery of my Gard pro ultra 3 some weeks ago and was very happy with it until I went to the local swimming pool for a 30 minute dip. After getting out of the pool, my watch went blank !
I contacted the company and having shown a video with the charger fitted and me pressing the various buttons. The company replaced the watch and I found the service quite good, I received the replacement within two weeks. I have lost faith in the watch and will not be using it swimming again. However, I will use it with the other programmes on it. I don’t really khow much water resistance it has! Probably very little !
3 October 2025
Unprompted review
Reply from Gardpro.nl
Thanks for your feedback and we're sorry to hear about your experience in the pool.
💧 Water Resistance Clarification
The GARD PRO Ultra 3 is rated IP68 / 5ATM, which means it's designed to handle submersion in water up to 50 meters under ideal conditions. However, as with all electronics, sudden temperature changes (like moving from cold water to warm air), saltwater, or chemicals in pools can affect performance over time — especially if the device is not rinsed properly afterwards.
We appreciate you providing the video, which allowed us to verify the issue and send you a replacement right away. We're happy to hear that part of the process went smoothly.
🛟 Trust and Usage Advice
We totally understand that once a device malfunctions in water, it can shake your confidence. While the Ultra 3 is water-resistant for most daily activities — including swimming — it’s still important to:
Rinse with fresh water after swimming, especially in salt or chlorine.
Avoid pressing buttons while underwater.
Ensure the charging port is fully dry before reconnecting power.
Kind regards,
Team GARD PRO
Three Watches, Three Failures – Avoid This Product
I have had an incredibly frustrating experience with this watch. First, it took a long time to arrive. Then, within three months, the software completely failed, and the screen went blank. I had to go through a tedious back-and-forth process of emailing the company, sending photos to prove the issue, and eventually they sent a replacement.
Unfortunately, the exact same problem happened again with the replacement watch after another three months. I had to go through the same exhausting process of proving the fault. Now, for the third time, the watch has failed again, and I've simply had enough.
They even asked for video evidence, which was too large to email, and the entire process became a ridiculous exercise in jumping through hoops. I requested a refund or at least a better model if they had improved the product, but I've heard nothing back 2 weeks later!
In short, this has been a terrible experience. The watch is unreliable, the customer service is cumbersome, and I can’t recommend this product or company to anyone.
20 October 2025
Unprompted review
Reply from Gardpro.nl
Hi, we’re sorry to hear about your frustration.
We always aim to provide a product that customers can enjoy for a long time, and we regret that your experience has been different. That said, when a product — which receives thousands of positive reviews — breaks down three times within a few months, we have to say that this is highly unusual and in most cases indicates misuse or circumstances beyond normal use.
We have sent a completely new watch twice at no extra cost, and every warranty claim requires a minimum form of proof (such as a photo or short video) so that we can help you properly and also prevent abuse. Large files can always be shared via alternative links or uploads — we are happy to help with that.
Finally, we understand that it is annoying if you have not received a response, but we always respond within 24 hours. Your message may have ended up in our spam filter — feel free to email us again at support@gardpro.com.
We would like to continue to help you — even in a third case — but we do ask for reasonableness in the process.
Kind regards,
Team Gard Pro
The Health smartwatch 2+is a fabulous…
The Health smartwatch 2+is a fabulous wearing watch, once linked to your phone it makes it very easy to record stats, changeable clock faces, find my phone, steps and much more.
20 October 2025
Unprompted review
Reply from Gardpro.nl
Hi Len,
Thanks so much for your great review! We’re glad to hear you’re enjoying your Health Smartwatch 2+ and all its handy features. If you ever need any help or have questions, feel free to reach out to us at support@gardpro.com :)
Enjoy your smartwatch!
Best regards,
Team GARD PRO
Terrible after sales support
Terrible after sales support. Wrist strap on watch broke after a few weeks of normal wear. Support tickets raised easily but agents are not interested in sorting the issue… they just repeatedly ask for the same info again and again to show they have updated the ticket. Eventually after providing photographs, screenshots and approx 12 emails later they just closed the ticket. Probably the worst service I’ve had in many years.
18 October 2025
Unprompted review
Reply from Gardpro.nl
Hi, thanks for your feedback — we're sorry to hear about your experience. That’s absolutely not the level of service we aim to deliver.
All of our watches come with a 2-year warranty, and we're committed to resolving any defects quickly and fairly. We understand that repeatedly sending information can be frustrating, but to properly process a warranty claim, we do require photo or video proof of the issue so our team can verify the defect and offer the best solution. This also helps us prevent misuse and ensure fairness for all customers.
If your ticket was closed prematurely, that shouldn't have happened — please reply to the last email or reach out again at support@gardpro.com
so we can reopen your case and resolve this properly.
We genuinely want you to be satisfied with your product, and we’re here to help.
Best regards,
Team Gard Pro
DO NOT BUY COMPLETE SCAMMERS
DO NOT BUY COMPLETE SCAMMERS
Bought two watches for our kids. A significant factor for us was that the website clearly states they are suitable for swimming. THIS IS AN OUTRIGHT LIE. When we challenged this we were referred to the small print which apparently says they are nothing more than splash proof. They also state on the website that they offer a 30 day risk free trial. ALSO A COMPLETE LIE based on where we have got so far. Their tactic is that they just keep saying it is splash proof and offer nothing more. We are raising with trading standards and it is entirely false advertising.
12 October 2025
Unprompted review
Reply from Gardpro.nl
Hi Clare,
We're sorry to hear about your experience. We would like to clarify a few things for other readers:
✅ Water resistance of our watches
The Gard Pro Ultra models, including the Ultra 3, are certified with an IP68 + 5ATM rating. This means that they are resistant to swimming in shallow water, but are not suitable for diving, high pressure or salt water (such as the sea). This information is clearly stated in our user manual and on the website, including an explanation of the limitations — not “splash proof only,” as is incorrectly suggested.
📦 30-day risk-free trial period
We do indeed offer a 30-day trial period. Within that period, the watch can be returned — even if it has been tried out briefly — as long as it shows no signs of wear or damage. Unfortunately, we cannot resell products that have been damaged by water or wear and tear, which means they are excluded from a full refund. This is in accordance with the guidelines stated on our returns page.
💬 Customer service & communication
We regret that you found our communication unsatisfactory. We usually respond to all messages within 24 hours and have even set up a special warranty portal to resolve defects more quickly. If you still have any questions or concerns, please let us know at support@gardpro.com.
We believe transparency is important and are committed to continuously improving both our products and services.
We are happy to help you, even now.
Kind regards,
Team Gard Pro
WHAT IS THIS?
So I just bought a watch, and it said that it could come 3-5 days later it has been like a week still no watch. I think that it is kind of a scam because they are selling them from china and I feel like it will not be good. The app itself is horrible and you cant do anything on it. Just saying I am never going to buy a watch from them again. You can just save about 100 dollars more and buy a nice apple watch.
9 October 2025
Unprompted review
Reply from Gardpro.nl
Hi there,
Sorry to hear that your expectations haven't been met so far. We’d like to clarify a few things for other customers who might read along:
📦 Shipping & Delivery
Our delivery time is 3 to 6 business days (as stated on the product page), excluding weekends and holidays. Occasionally, delays can occur with the courier — which is unfortunately beyond our control. If your package is still not delivered, please contact our support team and we’ll be happy to investigate and resolve it.
🧭 Origin & Brand
All Gard Pro products are shipped from 1 of our warehouses. Our watches are original products, developed with our own software, support team, and two-year warranty. There are many look-alike models on marketplaces like AliExpress, but Gard Pro is a distinct and independently developed brand with tens of thousands of satisfied customers.
📱 About the App
Our app is regularly updated and used by tens of thousands of users worldwide. If you're experiencing issues, we’re happy to help you with installation, pairing, and setup. Most problems stem from initial connection issues or phone permission settings.
We always recommend reaching out to us directly at support@gardpro.com
or via live chat before jumping to conclusions. Our support team responds within 24 hours on weekdays and is here to help.
Let us know how we can assist!
— Gard Pro Team
Reply from Gardpro.nl
Hello Tomas,
Thank you for your wonderful review! We are delighted to hear that you are so satisfied with our service. We are always here to help if you have any questions or need assistance!
Kind regards,
Team Gard Pro
I really love my Gard Pro ultra 2+ but…
I really love my Gard Pro ultra 2+ but ...
I recently went on vacation and on day 2 dived into the sea and when I came out the watch had gone dead. As it should have been waterproof I did'nt think that a quick dip in the sea would be a problem.
My watch was replaced fortunately when contacting Gard Pro but I'm hesitant to get it wet again.
1 October 2025
Unprompted review
Reply from Gardpro.nl
Hello Shaun,
Thanks so much for your kind words about the Gard Pro Ultra 2+, we're really glad to hear you love it!
We’re sorry to hear about what happened during your vacation.
We're happy we could replace your watch quickly, your satisfaction means a lot to us.
Best regards,
Team Gard Pro
Watch is fantastic
Watch is fantastic , battery holds forever & response from customer service department if any questions is rapid, very professional & nicest people i ever dealt with it.
30 September 2025
Unprompted review
Reply from Gardpro.nl
Hello Qiuberti,
Thank you so much for your fantastic review! We're thrilled to hear you love the watch and its long-lasting battery. Our team always strives to provide quick and professional service, so it means a lot to hear such kind words. We're here anytime you need us!
Best regards,
Team Gard Pro
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