The hat was packed in a large cardboard box where it was just rattling around; it was half-folded and consequently misshapen. The delivery person did not notify me that the package had been left at a... See more
Company replied
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See what reviewers are saying
Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1... See more
Company replied
First hat was damaged in shipping. they very promptly shipped a new replacement and in I returned the damaged one. Everything handled courteously and professionally Barry K Emerson
Company replied
SERVICE IS AWFUL I can't say anything about quality because I just can't order it. There was problems with shipping in my country but I've found carrier who could pick up shipment but gamboa manage... See more
Company replied
Company details
Written by the company
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contact info
United States
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3.3
Average
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
no return rights
no return rights
bad quality
no return foem in packaging
overpriced
21 February 2025
Unprompted review
Reply from Gamboa
Hello Alexandra lindblad,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have just sent you an email regarding this issue.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
fast shipping good product for price…
fast shipping good product for price when its on sale
3 February 2025
Unprompted review
Reply from Gamboa
Dear GABRIEL,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Great!
The ponchos I ordered are great. They fit great and are soft. They're great!
1 January 2025
Unprompted review
Reply from Gamboa
Dear JOHN,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Gamboa makes great sweaters
I wear a women's large, which seems to correspond to a men's medium. I have several alpaca sweaters from Gamboa, and they are all among my favorites for cold winter weather.
6 January 2025
Unprompted review
Reply from Gamboa
Dear DEBORAH,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Happy Hubby
I bought a ruana for my husband for Christmas and he absolutely loves it! He's been wearing it every day. It's so soft and warm, perfect for our cool house in the winter.
I was very impressed with how fast we received the package!
18 January 2025
Unprompted review
Reply from Gamboa
Dear PATTI,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Christmas present
I received a zip up sweater as a Christmas gift. The first time I tried it on the zipper tore away. I filled out the exchange upload the company provides. I emailed the company. I phoned them twice. I got no response. I would not buy from this company under any circumstance. They have no integrity whatsoever. The reviews I left on the company website didn’t show up there. They only display the five and four star reviews. DO NOT BUY FROM THIS COMPANY!!
After interacting with this company after I left a bad review here and they replied, I stand by this review. They don’t put up the reviews left on their website that are less than four. They don’t put out a good product. There are many great alpaca products from other companies. I would not purchase from this company again, especially for a gift.
The company ended up giving my husband a refund for this sweater. I still would not buy from them again, especially for a gift as their exchange policy is very limited.
23 December 2024
Unprompted review
Reply from Gamboa
Hello Upset Navy Mom,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number or email address to solve this issue today. You can also contact us at cs@gamboafashion.com.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Reply from Gamboa
Dear ROBERT,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
SERVICE IS AWFUL
SERVICE IS AWFUL
I can't say anything about quality because I just can't order it. There was problems with shipping in my country but I've found carrier who could pick up shipment but gamboa managers just ignore my e-mails. Why should a customer order in your shop if you reply more than shipment? It's inadmissible.
The other point is cupon when you enter your e-mail for future spam, it just wasn't send on my mail.
9 January 2025
Unprompted review
Reply from Gamboa
Hello JULY,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We carefully reviewed our records and we couldn't find any emails under your name. Kindly contact us at cs@gamboafashion.com to receive information about worldwide shipments and coupons.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Gamboa Delivers Again
I placed an order and three days past without any notification that my order had been shipped. I contacted Gamboa customer service via an e-mail link on their website and received a prompt reply early the following morning from Gabriela Vargas with explicit order status details. This was my second order from Gamboa and not my last; their products and service are exceptional.
20 December 2024
Unprompted review
Reply from Gamboa
Dear MARC,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Hors hair hat band
Was looking for a hat band made with horse hair to replace a lost one.
Gamboa offered decent prices.
Shipping went very well (DHL from Ecuador).
Final product fits perfectly on my hat and seems to be great quality.
Final rendering is not exactly the same as advertised but it’s handmade so I was expecting that. It is still close to what I was looking for. Would have appreciated more examples to show variability, but not a big deal. Definitely love it.
20 December 2024
Unprompted review
Reply from Gamboa
Dear REGIS,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Great quality more than I expected
Great quality more than I expected, super happy with my purchase !
20 November 2024
Unprompted review
Reply from Gamboa
Dear RAFAEL,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Wrong color hat sent to customer
I ordered a hat and hat and the one color was sent to me. I returned the hat on October 15 and I’m still waiting for a credit to my account. In addition it cost me $23 to ship back that I would expect that to be refunded as well since it was, the only recourse I had was to ship it on my own And you sent me the wrong hat thank you my name is Kevin Hughes
15 October 2024
Unprompted review
Reply from Gamboa
Hello KEVIN,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We carefully reviewed our records and we couldn't find any emails regarding this exchange from your email address or registered account. We were able to find a single email from a different email address using the same last name nicki hughes
but we never received a reply about the order number to proceed with the return and exchange process.
We just sent an email to your email address to find the best solution for you.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
The ease of checkout and quality of…
The ease of checkout and quality of purchase makes Gamboa a definite place to return shopping
15 October 2024
Unprompted review
Reply from Gamboa
Dear Zachary,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Just bought my fourth hat from Gamboa
Just bought my fourth hat from Gamboa. This one was packed in a box that was too small and was crushed by the packing process, not damage to the packing. Prompt response from company with replacement on the way. Excellent customer service. Great styling and feel. Very comfortable to wear all day. I will continue to buy hats from Gamboa.
24 September 2024
Unprompted review
Reply from Gamboa
Dear Hugh,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
They are the nicest people to work with…
They are the nicest people to work with they do anything to help make thing work They ship in two days Just great
22 September 2024
Unprompted review
Reply from Gamboa
Dear Edmund,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Missing purchase, no delivery date, no response
01 September placed an order for a Regimental style hat band from Gamboa. Delivery time was 3-5days via DHL. 06 September sent email requesting update for delivery - nothing heard back. 10 September sent another email requesting an update of the delivery date. Order number #13915. I have Lodged complaints with Gamboa, Shop App and my Bank.
Update: 11 Sept, action stations! Seems the product is now packed and on it’s way today. I’ll give them another 3-5days for delivery (ETA 16Sept)
Update: 16 Sept, end of day and still no item delivered. Promise to send item on the 11th has not happened.
Update: 17 Sept item lodged with DHL in Quito Ecuador, now has an expected delivery date 26 Sept.
6 September 2024
Unprompted review
Reply from Gamboa
Hello Jon B.
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We only received your email from 10 hours ago requesting information about your order, which we replied to a few hours ago. This order is being packed at the moment and it will ship by the end of the day.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Top Hat!
The hat is excellent, a tight weave. It was slightly too large, but Gamboa included sizers and QR code to a video on how to install properly. One sizer did the trick! Another QR code got you a bonus free hatband!
3 September 2024
Unprompted review
Reply from Gamboa
Dear Allan,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Received my new hat in appropriate time…
Received my new hat in appropriate time and it met all my expectations.
29 August 2024
Unprompted review
Reply from Gamboa
Dear Bick,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Easy to order, but....?
Easy to order. The staff (Gabriella) was responsive & helpful. Hat quality excellent.
Suggestions: Phone access for info dies not work. Make it easy to leave a message. Tell the buyer (Panama hats) that it will be 2 or 3 weeks before the hat is made, then maybe a week for it to arrive from Ecuador.
24 August 2024
Unprompted review
Reply from Gamboa
Dear Donald,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Reply from Gamboa
Dear THE D ROKKOS,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
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