Order confirmed 31st August. Heard nothing since despite many attempts to get information I would have not had to go to so much trouble; if only they had communicated what wa s or was not happenin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The hat was packed in a large cardboard box where it was just rattling around; it was half-folded and consequently misshapen. The delivery person did not notify me that the package had been left at a... See more
Company replied
Genuine alpaca wool, light and warm (needs proper laundry attention to keep its "looks new" appearance: hand wash, max 30°C, no twisting/spinning, flat dry). No pbm with Gamboa for the 2 buys I made 1... See more
Company replied
First hat was damaged in shipping. they very promptly shipped a new replacement and in I returned the damaged one. Everything handled courteously and professionally Barry K Emerson
Company replied
Company details
Written by the company
Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.
Contact info
United States
- +1(866)253-3992
- cs@gamboafashion.com
- gamboafashion.com
3.3
Average
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was high quality and…
The product was high quality and delivered fast at a great price!
30 June 2024
Unprompted review
Reply from Gamboa
Dear Derek,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
I’ve been on the hunting to get a Panama hat
I’ve been on the hunting to get one the Panama hats But locally, I haven’t found a place to buy one finally I took a chance on Gamboa website . Let me say I’m Really happy with my hat Quality seems really good and I took the advice on the website on the Measure and it was perfect
24 June 2024
Unprompted review
Reply from Gamboa
Dear Edgar,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Reply from Gamboa
Dear GR,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Excellent communication when I inquired…
Excellent communication when I inquired about delayed delivery. Prompt response to queries, real efforts to solve problems.
4 July 2024
Unprompted review
Reply from Gamboa
Dear Derrick,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Uneven quality. Very poor customer service
I purchased a hat and the item I received was below standards. The brim did not have the correct fold for a gambler style. I requested an exchange or refund which was denied. I communicated with Gabriela Vargas at he store who addressed me in a disrespectful and dismissive tone. No desire what so ever to make the transaction friendly.
2 July 2024
Unprompted review
Reply from Gamboa
Hello Enrique Hernandez,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have reviewed the copies of the emails sent by our company where our agent replied to you explaining the hat you received is the correct item and the a wrong model like you stated in your emails: "The item is not the model requested. THe brim is not correctly made. Please advise if you will refund or replace the hat I have been a loyal customer and I do not wish to stop buying from you"
Their reply was: "We have reviewed the pictures, we can see the hat you received is the correct model and the brim is in good condition. You are welcome to return this hat and exchange it for a different item in our store. We will not refund or replace the hat since it is the correct product and it arrived in good condition."
Earlier today we sent you the instructions to exchange the item for a different product in our store, as stated in our policies.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
NNice service and receive the hat in…
NNice service and receive the hat in time. Very good product and i will recommend to all my friends to buy this product.
4 June 2024
Unprompted review
Reply from Gamboa
Dear GEORGE,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
SALES ONLY order# 12236
I purchased a hat band. It was too small. I followed their procedure and requested an exchange the next day. Waited 2 days, nothing, and requested again. Waited 2 more days nothing. Called customer service and went straight to voice mail. Called 2 days later no call back. Thought that, I would just send it back anyway with an exchange request. It is not possible to find a return address. Try and find it!. You have 10 days for returns. This company is about sales only. You will also receive unsubscribed daily sale emails. Zero customer service. Shameful business practice.
Regarding Gamboa Response: I have no email record of their response to my return request in my inbox, junk, or deleted email. They did send me today's sale flier so I know they have the right email address. Unscrupulous business practice compounded!
15 April 2024
Unprompted review
Reply from Gamboa
Hello Vic,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have reviewed your case, we replied to your emails in a timely manner. In these emails we provided instructions to exchange your hatband. The first one in April 28th and later in May 2. We are sending this information one more time to your registered email address: vmondani@hotmail.com
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Quality of the goods was so much better than everybody else.
Quality of the goods
17 May 2024
Unprompted review
Reply from Gamboa
Dear Victor,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The had bore little resemblance to the…
The had bore little resemblance to the one in the photos
16 April 2024
Unprompted review
Reply from Gamboa
Hello Costumer,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
Kindly let us know your order number to solve this issue as soon as possible.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
I had the incorrect hat shipped to me
I had the incorrect hat shipped to me. Gabriela was awesome is adressing the issue, keeping me current on the status of solving the issue AND solving the issue. She is a real asset for Gamboa and and a perfect example of what customer service should be. Yes, the issue was solved in my favor however, if it had not been, I still would consider Gabriela awesome.
26 April 2024
Unprompted review
Reply from Gamboa
Dear Bill,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
POOR customer service and return…
POOR customer service and return policy. DONT BUY!!
Paid $60 for Panama hat. Arrived mishaped and they would not accept responsibility or the return. It was given as a gift so the time frame for return was also restrictive.
I was told to reshape it myself. Lol it was a $15 dollar hat they resold for $60 and they wanted me to reshape it myself
23 April 2024
Unprompted review
Reply from Gamboa
Hello LARRY,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We have received and reviewed the pictures you provided of this hat and we can clearly see there are no damages in the product. We made you an offer to process a partial refund for the cost of the product to show you our good disposition to help each of our customers.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
Absolutely love my Panama Hat
Absolutely love my Panama Hat, looking forward to wearing it in Florence.
Well worth the wait.
Thank you.
23 April 2024
Unprompted review
Reply from Gamboa
Dear PHIL,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Fast Delivery
Fast Delivery. bought 3 Sweaters, all were super soft, Excellent quality, true to size, and the colors in pictures matched items received.
20 March 2024
Unprompted review
Reply from Gamboa
Dear Valerie,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
“OG” Fresh!
Received my Gamboa Panama Hat in a timely fashion!! Stay “OG” Fresh 💪🏾
6 April 2024
Unprompted review
Reply from Gamboa
Dear Kenneth,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Panama hat purchase.
The hat and the shipping all good.
I was able to change the size some time after the initial order without any problem.
9 April 2024
Unprompted review
Reply from Gamboa
Dear Chris,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Gamboa sweaters are gorgeous and warm
Gamboa sweaters are gorgeous and warm. I keep buying them because I love them and everyone compliments me on them, too.
20 March 2024
Unprompted review
Reply from Gamboa
Dear Jean,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Reply from Gamboa
Dear Rick,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Reply from Gamboa
Dear Consumer,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
Reply from Gamboa
Dear Mark,
We want to thank you for your good review.
We are working really hard to improve the quality of our products and to give our customers the best service we can.
Thank you for shopping with us and sharing your experience!
GamboaFashion.com
Quality and Customer's Service Team
The majority of items shown on your…
The majority of items shown on your website that I might have wanted are "Sold Out"
19 March 2024
Unprompted review
Reply from Gamboa
Hello Dave,
We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services.
We are working very hard to improve our services and products to give our customers a better experience.
GamboaFashion.com
Quality and customer service team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.