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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with the payment process, often finding that their payments are not registered or that the online portals are dysfunctional, leading to escalated charges. People frequently express dissatisfaction with the pricing, particularly the high cost of parking charges and the rapid increase in fines, which they perceive as unfair and predatory. Reviewers also highlight problems with the locations, noting a lack of clear signage regarding parking rules and restrictions, making it difficult to avoid penalties. The claims process is a major source of frustration, with many appeals being rejected without proper consideration, even when proof of payment or extenuating circumstances are provided. Furthermore, customers are unhappy with the staff, citing a lack of human contact, unhelpful automated systems, and a general disregard for customer concerns, especially when trying to dispute charges.

What people talk about most

Payment

Consumers find payment to be a frustrating experience, often encountering issues with online portals not... See more

Price

Reviewers highlight negative aspects of price, often expressing frustration over unexpected and high parking... See more

Location

People report negative experiences with location, often receiving parking charge notices despite believing... See more

Claim

Clients share negative opinions on the claim process, with many reviewers reporting difficulties when trying... See more

Staff

Customers had negative experiences with staff, often citing incompetence and a lack of helpfulness. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute shower of cowboys, sent final notice £100 and can't appeal even thou never received 1st letter, then tried to pay and wouldnt accept 3 cards Tried phoning number being updated try later, em... See more

Rated 1 out of 5 stars

G24 issued a parking charge at B&M Braintree after my son and daughter-in-law were delayed leaving due to caring for their baby (changing/feeding before leaving). The car park is ANPR controlled an... See more

Rated 1 out of 5 stars

Visited go outdoors in Swindon didn't see any parking signs at all. Empty car park and got fined for shopping in an outdoors shop which apparently only has 2 hour window for parking . Disgusting compa... See more

Rated 1 out of 5 stars

Sent me Parking Charge Notice for visiting Everyman Barnet, even though the parking is advertised as free for customers and there was no clear and prominent info that special actions were required!... See more


1.1

Bad

TrustScore 1 out of 5

211 reviews

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No history of asking for reviews

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1.1

All reviews

(211)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Boom.

Boom.! Taking money of of innocent people! How you live with you're scummy self! If it is so effing private after 8. Put a padlock and gate on it. The funny thing is I don't leave my home after 6. So I think you're clock is wrong.!!!S Because when I left in the afternoon!! (NOON ) NOTE NOON!!!!. A ELDERLY COUPLE PULLED IN BEHIND ME WHEN I LEFT YOURE PRECOUS PARKING SPOT. So take a note from me. Go live a life that helps others rather than being scum on the bottom of my shoe 👞 🤬🤬😡😡

24 August 2024
Unprompted review
Rated 1 out of 5 stars

My car was registered under white list…

My car was registered under white list to park in the multi storey car park at Edmonton Green Shopping Centre since 2020 and without any notification my car reg was removed from the white list and then received 16 parking charge notices in one go after 3 weeks. They (Scumbags) are not prepared to look at the situation and after my appeal to Independent Appeals Services which was dismissed, I had to pay £100 instead of £60 for each fine because I appealed and not paid the fine in 14 days.
This company is a big con and would wish them to be investigated properly for misconduct and stealing peoples hard earned money during this difficult time. I am preparing to pay someone to create black magic for this company to go down to ashes. Even after having a meeting with one of the Edmonton Green management member Deryl, he is also a two face talker. He doesn’t even reply back to your email, had to go and see him in person regarding the email I sent. He’s another ashole.

17 August 2024
Unprompted review
Rated 1 out of 5 stars

I have brought two bikes from this…

I have brought two bikes from this store in the past and on 14th June took my Son to the store to get an estimate for the repair of his bike. On 27th June I received a £60 parking fine from their parking vultures G24 Ltd. I rang Evans who said they would look into this , today I rang G24 who deigned that they had heard anything and paid £100 . Evan s has lost a very loyal customer

7 August 2024
Unprompted review
Rated 1 out of 5 stars

Charged for parking at an electrical…

Charged for parking at an electrical charging point within a carpark @ an IBIS Hotel Haydock!! On the day in question. I had visited our HO in Newton Le Willows, for a meeting, which finished around 15.20pm. I was unable to charge the vehicle at our office, and I had very little charge ( 15% ) Left.
I checked the local network of fast charge stations and Fastned Charge was the nearest available charging point. I entered and parked at the charge point and didn’t leave my car until I had 100% charge, which was 16.25pm.
At no point did I see anything on the charging display, or signage that notified me that I had to pay for parking, whilst paying to charge my vehicle. I supplied proof of payment for this transaction, and explained the i had a 210 mile return journey @ peak time, so didn't see the " Signs" .. I just charged my car and left. They have still progressed with the penalty, basically saying that the signage complies with International Parking Community's Code of practice. Crooks!

28 May 2024
Unprompted review
Rated 1 out of 5 stars

Fined for parking at Cheetham Hill…

Fined for parking at Cheetham Hill retail park Manchester on a lovely Sunday afternoon!!! Do these retail shops not have any power to stop this? Not being a local, I did wonder why the car park was so empty, no one wants to park there or shop there when there is this deterrent hanging over them.
ALSO my fine came by post 12 days after the 'offence' and I read I had only 14 days to pay!!.
PLEASE READ THE SMALL PRINT, I initially thought I had to pay £100 but very small print written in a confusing paragraph states it is £60 if paid within 14 day.
I shall be writing to my MP too after this rant!

30 June 2024
Unprompted review
Rated 1 out of 5 stars

Vultures

Vultures, praying on peoples minor indiscretions and fining the crap out of them, punitive punishment for parking errors, these crooks need outlawing!
And of course they are tagged on with a nice smiley legal firm who can chase and harass you for up to 6 years.
They make the clampers look honest.

Now as they requests for owners details are last year at 30,000,000 requests (thats 60% of the drivers in the UK) its time to start writing to your MPs to get these crooks and others like them shut down.

25 June 2024
Unprompted review
Rated 1 out of 5 stars

Fined for parking when it’s Free!

Fined for parking at a time when parking is clearly signed as free of charge - appealed 3 times asking for the charge to be dropped, or for evidence to prove the charge is valid, only to receive the same automatic response repeating the same each time. I am happy to continue repeating myself and continue to dispute it but it’s the other people who might feel less inclined to do so and just pay up that I want to fight for - want to stop the ability to just bully money out of people.

15 May 2024
Unprompted review
Rated 1 out of 5 stars

Thieves. Scammers

They have a sign up saying 3 free hours parking on match day. Then fine me for parking there for less than 3 hours on a match day. The “independent arbitrator” thing is a scam and a waste of time.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company
I ensure most parking charge companies have the worst reviews, because they are all terrible. Making money by ruining someone's day is the worst thing you can do in this climate, considering we are in a cost of living crisis and have no shame in charging £100+ fines for being over by 12 WHOLE MINUTES. You are a disgrace, and I hope you never have to deal with something like this because your inflated capitalist dystopian egos ensure even parking your vehicle to have a coffee is a crime.

10 June 2024
Unprompted review
Rated 1 out of 5 stars

Disgusting company

Disgusting company. A scam. Left car park within 30 minutes & had to pop back to same store later. Penalty fine as said I’d been in car park 115 minutes. Appeal process dire. So cross that retailers are using/employing this disgusting company. How can they be allowed to continue scamming hard working people in this country?

I’ve called B&M, they help with appeal, even have standard wording response. That’s what an issue it is!!

7 May 2024
Unprompted review
Rated 1 out of 5 stars

As a tradesman

As a tradesman, I visited Homebase selly oak, Birmingham store for customer parts- at 10.00am and again at 14.30 in the afternoon on the same day on 9th April 2024
I received a parking charge notice fine for £100!!!!
Date of the fine letter was 17th April, but not received until 27th!!!
Fortunate for me I had both receipts, not only showing my timed visits at the checkout, but highlighting their faulty clocks/camera system.
This was appealed with receipts sent.
A prompt reply said this has been waived....no apologies or that they would look into the faulty monitoring equipment.
Bunch of amateur cowboys!!!!!
Beware shoppers- keep your receipts

9 April 2024
Unprompted review
Rated 1 out of 5 stars

Recieved a fine for my car apparently…

Recieved a fine for my car apparently that had been parked for 6 hours,at albion retail park Blyth while I shopped at b and m , absolutely impossible fraud or major technical problems see u in court g24 oh and a call to police not paying a penny

5 April 2024
Unprompted review
Rated 1 out of 5 stars

Parking fine for supposedly being…

Parking fine for supposedly being parked for over 3 hours !! My husband dropped me off in b and ms car park in blyth northumberland then went home then a while later he went back for 10 mins .on friday last week he recieved a fine for 100 quid for supposedly being there for over 3 hours !! There are 4 shops in that park and it certainly doesn't take 3 hours to look around them !! Wrote a letter stating that he will not be paying the fine until they can prove he was there for over 3 hours . Absolute bunch of lying cowboys !!

1 April 2024
Unprompted review
Rated 1 out of 5 stars

THE COMPANY WILL NEVER IMPROVE HOW DARE…

THE COMPANY WILL NEVER IMPROVE HOW DARE YOU CHANGE ME 120 PDS I DID HAVE AND APPOINTMENT IN BOOTS THEY WROTE A LETTER NO MATTER I TAKE ME MY TIME I HAVE TOO AM DISABLED ♿ I HAVE TO TAKE MY TIME EVEN BOOTS WROTE A LETTER TO YOU THAT WHY NOT ENOUGH YOU ARE THE WORSE COMPANY EVER I DID HAVE MY DISABLED BADGE I HOPE YOU RETURN ME MY MONEY BACK SHAME ON YOU NO ONE WROTE NICE REVIEWS FOR YOUR COMPANY

5 March 2024
Unprompted review
Rated 1 out of 5 stars

I received a ticket for parking in a… carpark !!!

I received a ticket for parking in a G24 car park in Albion Way Blyth, where one of the shops had extended their hours for Christmas from 9pm till 10 pm. I have been informed by the debt collection agency that sent me a fine for £170 that I was parked at 9.27pm for 15 minutes. Therefore I WAS legally parked, I am not paying G24 their ludicrous fine and I am looking forward to my day in court. I would like to hear from any one who finds themselves dealing with this company and feel that they have been treated unfairly I will post the outcome of my experience on Trustpilot once my case has been heard.

4 December 2023
Unprompted review
Rated 1 out of 5 stars

Scumbags!

This company represents everything that is wrong with our society today! 10minutes late back to my car as I was helping a elderly gentleman in a shopping centre and they charge £100…didn’t even receive a first notice with a chance for discounted payment…on a site that doesn’t charge for parking so you can’t even extend your time with an extra payment…scum bags!

10 April 2024
Unprompted review
Rated 1 out of 5 stars

Avoid any carpark operated by this…

Avoid any carpark operated by this company. A genuine visit to multiple shops and got stung for overstaying. As my car is through a lease company, they paid it without me being able to challenge it. Why are businesses outsourcing their carpark Management to crooks like these, puts me off ever shopping in person and doing everything online.

8 April 2024
Unprompted review

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