Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
As a student and first time bill payer, bills can be so stressful, especially when you receive so many letters and bills! But one call with Hayley was a lifesaver and went through my issues one by one... See more
Company replied
We had received multiple bills from an energy supplier who was attempting to charge us whilst we had signed up with FusedBills. Dan M answered my call, and took the time to read through the case not... See more
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Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andrew is a star with helping out on…
Andrew is a star with helping out on customer service
22 January 2026
Unprompted review
Reply from Fused
Hi Tom,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I spoke to hayley and she was very…
I spoke to hayley and she was very friendly and answered any of the questions I had was really helpful!!
22 January 2026
Unprompted review
Reply from Fused
Hey Amalie,
Thank you for taking the time to leave such a fantastic review for Hayley.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Aimee did a wonderful job navigating me…
Aimee did a wonderful job navigating me to the right places to get things done. Very kind person as well. Great experience
16 January 2026
Unprompted review
Reply from Fused
Hi Mo,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Aimee was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Fused has been great for my house…
Fused has been great for my house share. Recently i have moved out and the customer service handled by Daniel was really helpful in making the transition smooth for me
13 January 2026
Unprompted review
Reply from Fused
Hi Swathika,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Fused has been a great option for…
Fused has been a great option for student bills, it makes it so much easier to organise everything.
I spoke with Liam G the other day and he was super helpful with an unexpected bill I received, helped me really quickly and getting it sorted for me which was a great relief!
12 January 2026
Unprompted review
Reply from Fused
Hi Peggie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Liam G was absolutely brilliant and…
Liam G was brilliant and helped me really quickly. Happy to be using a service with such good customer support
9 January 2026
Unprompted review
Reply from Fused
Hi Dennis,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing and quick service
Erica was absolutely amazing during our online chat, she was quick but helpful! I was so worried about my problem but she solved it!! xx
9 January 2026
Unprompted review
Reply from Fused
Hi Raminta,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Hayley is such a gem! :)
As a student and first time bill payer, bills can be so stressful, especially when you receive so many letters and bills! But one call with Hayley was a lifesaver and went through my issues one by one and constantly made sure I was following and clarifying anything I got stuck on. I started the call a stressed wreck and ended feeling so assured and relieved - thank you so much Hayley :)
9 January 2026
Unprompted review
Reply from Fused
Hi Kay,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Gabby was extremely helpful
Gabby was extremely helpful, she very quickly sorted out a financial difficulty that was causing stress, so now I can pay in instalments. Was very easy to sort :)
9 January 2026
Unprompted review
Reply from Fused
Hi Rosie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Gabby was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I spoke with Erica today about…
I spoke with Erica today about rescheduling a payment to a more convenient time and she did so quickly and was very willing to help.
7 January 2026
Unprompted review
Reply from Fused
Hi Harry,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Scammers
Trying to claim £390+ for energy bills yet hadn't taken over account from Edf also claiming water bill costs yet did not approach south west water now Trying to demand £700+ payment for services they didn't provide AVOID
12 December 2025
Unprompted review
Reply from Fused
Hi Aaron,
Thank you for sharing your feedback. We would like to clarify the details to ensure the facts are represented accurately.
The balance of £700+ is not for services unrendered; rather, it is the remaining amount of your fixed-term contract.
Our records indicate that you were not with British Gas prior to this agreement. Consequently, there was no British Gas account for us to take over.
In terms of the water account, we successfully set up your account with South West Water and have fulfilled all necessary payments to them on your behalf throughout your tenure.
We maintain that these charges are valid and in line with the contract agreed. If you would like to discuss this further, please do get in touch with our Collections Team
Kind Regards
Fused Bills
Great customer service
Daniel was very helpful. Answered all my queries within an instant and gave clear information. Would recommend this service to a friend
5 January 2026
Unprompted review
Reply from Fused
Hi Ayodeji,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent customer service
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sorted out all issues within 3 minutes! Thanks so much
5 January 2026
Unprompted review
Reply from Fused
Hi Amelia,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Online Support
Needed some assistance via the online chat support. Ronan made the experience easy and stress-free whilst being polite the entire time, couldn’t thank them enough! 🤩
2 January 2026
Unprompted review
Reply from Fused
Hi Izabella,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Ronan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Isabelle was really helpful and got to…
Isabelle was really helpful and got to the bottom of my problem really efficiently. Thank you Isabelle!
30 December 2025
Unprompted review
Reply from Fused
Hi Lily,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Isabelle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Because I liked the quality of service.
27 December 2025
Unprompted review
Reply from Fused
Hi Siroj,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Erica
Erica, or idk who but the person who was in touch with me. Was great.
22 December 2025
Unprompted review
Reply from Fused
Hi Xojiakbar,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great service and super chat experience
I used the chat box to find out about this service because although I’ve been a student Landlord for 20 years I only recently heard about this service. Jack was really helpful and answered all of my questions easily, quickly and with knowledge. Jack even did a quote for me. Now I can make an informed decision about how much rent is reasonable and competitive to charge to my new students and they can pay their utility bills themselves which will remove a huge burden from myself. A big thank you to Jack for taking the time to explain everything to me and set up a quote to make it possible.
19 December 2025
Unprompted review
Reply from Fused
Hi Avril,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jack was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing Service
Would highly recommend- the service is great, especially Hayley who has answered all our questions quickly. Thank you so much for all your help!
18 December 2025
Unprompted review
Reply from Fused
Hi Zoe,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Hidden charges & FALSE REPLY
UPDATE: Ignore the response from Fused. They were lying & DIDN'T GET IN TOUCH to investigate the issue
Fused added a £15 per person 'cancellation' fee 5 months after our package had ended, claiming that it was coming from one of the individual service companies & acknowledging that we hadn't been warned. Regardless, I was told that if I didn't pay my details would be forwarded to a debt collector. They gave the option to request an official query be opened, but I shouldn't need to go out of my way to avoid paying an undisclosed fee or else face legal trouble. If you're thinking about using Fused; don't. They clearly operate on a business strategy of scamming students.
11 December 2025
Unprompted review
Reply from Fused
Hi there,
We are very concerned to read your review regarding an undisclosed £15 per-person fee applied five months after your tenancy ended, and the threat of debt collection.
We take allegations of unexpected fees and misleading practices very seriously.
To properly investigate this charge, the communication history, and your specific contract terms, we need to gather more details about your account in order to locate your details
We have requested further information via Trust Pilot so that we can complete a full account review and resolve the issue.
Please check your private messages or the email associated with your Trustpilot review for our request.
We look forward to resolving this matter quickly and fairly.
Best Regards,
Fused Bills
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