Fused are incredibly reliable and very quick to give a response if you have a question. In my case, Usman has been brilliant with updating me on new contracts and helping direct me the right way to fi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
As a student and first time bill payer, bills can be so stressful, especially when you receive so many letters and bills! But one call with Hayley was a lifesaver and went through my issues one by one... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest & respectful service from…
Honest & respectful service from Brandon.
11 February 2026
Unprompted review
Reply from Fused
Hi Prince,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
The staff in One utility have to be the best nationwide!
Dan M was really helpful in sorting out my billing issues. He was friendly, empathetic, and made the whole process feel easy and stress-free.
I genuinely enjoyed speaking to him and, as always, I’m really impressed with the level of support offered.
10 February 2026
Unprompted review
Reply from Fused
Hi Bella,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Daniel was really lovely
Daniel was really lovely! He sorted all my issues really quickly
Thank you
10 February 2026
Unprompted review
Reply from Fused
Hi Elea,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Reply from Fused
Hi Dina,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Very impressed with the service
Very impressed with the service at fused!! Hayley was incredibly helpful on the phone 🤩
9 February 2026
Unprompted review
Reply from Fused
Hi Macy,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with, then please do let us know!
Thanks again
Fused Bills
I rang and spoke to Daniel
I rang and spoke to Daniel, couldn’t have been more helpful went above and beyond to help with the request!
5 February 2026
Unprompted review
Reply from Fused
Hi Hannah,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with, then please do let us know.
Thanks again
Fused Bills
Live chat super easy to use
The live chat was super easy to use and though it warns you of wait times I was actually straight through to someone on a Saturday afternoon! Great team and man thanks to Dan for the help!
7 February 2026
Unprompted review
Reply from Fused
Hi Riker,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with, then please do let us know.
Thanks again
Fused Bills
Katie in customer support was amazing
Katie in customer support was amazing. She helped with both of my queries immediately and helped us set up a new tenant on our package. 10/10
7 February 2026
Unprompted review
Reply from Fused
Hi Velvet,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Katie was able to assist with your query and if there is anything further we can help you with, then please do let us know.
Thanks again
Fused Bills
Great customer support
Great customer support, very helpful! Got my problem resolved straight away.
4 February 2026
Unprompted review
Reply from Fused
Hi George,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Liam G was very friendly and helped me…
Liam G was very friendly and helped me resolve my issue very quickly. It was a very nice interaction, and a great customer service experience :)
4 February 2026
Unprompted review
Reply from Fused
Hi Crystal,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Liam G was superb at getting me the…
Liam G was superb at getting me the help i needed very quickly!
4 February 2026
Unprompted review
Reply from Fused
Hi Yara,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Reply from Fused
Hi Debby,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Reply from Fused
Hi Dayane,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Really Helpful - No Complaints at all
Lawson was really helpful at answering all of my questions and ensuring that I had support whenever I needed.
2 February 2026
Unprompted review
Reply from Fused
Hi Tom,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Lawson was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent service provider guided all…
Excellent service provider guided all questions with clear and concise instructions. Many Thanks
31 January 2026
Unprompted review
Reply from Fused
Hi Faisal,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Brandon Made Sorting Our Bills Simple and Stress Free
Brandon at Fused Bills was incredibly helpful in sorting out a bills package for me and my flatmates as we prepare to move into our uni house. He took the time to answer every question we had, explained everything clearly, and made the whole process much less stressful. Not only did he help us find a package that fit all our needs, but he also managed to secure us a really good price much more affordable than the other quotes I received elsewhere. His friendly approach and patience made a big difference, and we felt confident that we were getting both a fair deal and great service. Would definitely recommend Brandon to anyone looking to set up their student bills!
30 January 2026
Unprompted review
Reply from Fused
Hi Bentley
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Katie very well explained about…
Katie very well explained about everything about my prb thank you so much
30 January 2026
Unprompted review
Reply from Fused
Hi Navaneetha,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Katie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Reply from Fused
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Fantastic service from Brandon…
Fantastic service from Brandon Pattison- Moody! It’s great to speak to a human and to someone who is so knowledgeable. He made the whole process so easy!!! Highly recommend!!
28 January 2026
Unprompted review
Reply from Fused
Hi Mrs Walker,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Andrew is a star with helping out on…
Andrew is a star with helping out on customer service
22 January 2026
Unprompted review
Reply from Fused
Hi Tom,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
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