Fused are incredibly reliable and very quick to give a response if you have a question. In my case, Usman has been brilliant with updating me on new contracts and helping direct me the right way to fi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
As a student and first time bill payer, bills can be so stressful, especially when you receive so many letters and bills! But one call with Hayley was a lifesaver and went through my issues one by one... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stacie provided excellent customer…
Stacie provided excellent customer service and resolved my problem very efficiently !
3 December 2025
Unprompted review
Reply from Fused
Hi Taylor,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Maisy was lovely man
Maisy was lovely man. Really helpful and and resolved issue very quickly.
28 November 2025
Unprompted review
Reply from Fused
Hi Harry,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Maisy was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoke to Sid on the phone
Spoke to Sid on the phone, he was extremely helpful and polite in helping me resolve my issue. Thank you!
27 November 2025
Unprompted review
Reply from Fused
Hey Zoe,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
I spoke to Sid over the phone
I spoke to Sid over the phone, he was very kind and incredibly helpful regarding my questions and issues i was facing. Very good customer service experience !
20 November 2025
Unprompted review
Reply from Fused
Hi Amanee,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I couldn’t have had a better experience…
I couldn’t have had a better experience with Fused Bills. I received an extremely helpful phone call from Brandon who made the process straightforward and clear. Fantastic service.
20 November 2025
Unprompted review
Reply from Fused
Hi Evie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Lovely folks, can’t recommend enough
Since we first setup the package with them last year we’ve had nothing but lovely support from Jack back then and when having any questions or concerns their support have always been lovely, such as Jasmin today who quickly helped explain something to me, lovely folks :)
20 November 2025
Unprompted review
Reply from Fused
Hi Brandon,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear both Jack and Jasmin were able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoke to Liam G on the phone today who…
Spoke to Liam G on the phone today who was very friendly and helpful, making a phone call that I had been putting off a much better experience! He helped me sort out a crossover of bills payment and made it very easy to understand what the problem was! Thankyou
19 November 2025
Unprompted review
Reply from Fused
Hi Anaya,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Erica was really welcoming and nice…
Erica was really welcoming and nice…. Had a complaint and she really helped out a lot
17 November 2025
Unprompted review
Reply from Fused
Hi Mmesoma,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great customer service
Hayley was so kind and helpful over the phone today! A query I had about payments was solved remarkably fast, it's a pleasure receiving such great customer service :)
15 November 2025
Unprompted review
Reply from Fused
Hi Efforti,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Erica was great
Erica was great, helped with my query super speedy! :)
14 November 2025
Unprompted review
Reply from Fused
Hi Aimee,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Dan was very helpful in aiding with my…
Dan was very helpful in aiding with my inquiry.
14 November 2025
Unprompted review
Reply from Fused
Hi Mkl,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great Service
Great Service from Erica today via the online chat service...Thank you :-)
My son is in his 2nd year with FUSED Bills and we have always had good service from them. Got really good priced contracts both years. Easy to get hold of and really like the fact that there is always a real person at the end of the line...whether that be online or on the phone!! They take ownership of any problems and work to get them resolved as quickly as possible. Would definitely recommend them.
12 November 2025
Unprompted review
Reply from Fused
Hi Karen,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Wonderful customer experience by a…
Wonderful customer experience by a young lady named Jasmin M. Superb service
5 November 2025
Unprompted review
Reply from Fused
Hi Harry
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Kyle!
Kyle was very helpful, friendly and put all my worries to bed. I was having some confusion over my gas and electric bills but he explained it so well. All the times I have run customer service has been good but Kyle was fantastic!
4 November 2025
Unprompted review
Reply from Fused
Hi Rupert,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Kyle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Really quick wait time and the…
Really quick wait time and the gentleman was efficient and lovely to chat to and all is being resolved really well.
4 November 2025
Unprompted review
Reply from Fused
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Reply from Fused
Hi Gabby,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Yippee!
I spoke to Beth on the phone today and she was so patient and helpful, really helped ease my nerves when other billing companies have been difficult to communicate with!
30 October 2025
Unprompted review
Reply from Fused
Hi Lara,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Isabelle was extremely helpful today…
Isabelle was extremely helpful today and resolved my query within a few minutes. She spoke with a very warm and polite tone. It was lovely speaking to her over the phone.
30 October 2025
Unprompted review
Reply from Fused
Hi Chukwuneye,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Isabelle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
The internet provided did not cover the…
The internet provided did not cover the house. The customer service takes 20 minutes to respond even though the sales team picks up instantly.
They also had us backdate the payments even though we only needed bills from September onwards we had to pay for June and July.
Fused is amazing at selling you their product, but once you’ve paid, they hold you hostage with long customer service wait times and a 100 quid early exit fee.
1 September 2025
Unprompted review
Reply from Fused
Hi Zakaria,
Thank you for taking the time to provide your feedback. We genuinely apologize for the difficulties you experienced with both the Wi-Fi coverage in your house and the customer service wait times.
We understand your frustration regarding the time it took to connect with our support team. While we strive to offer the best possible service, high demand during certain periods can unfortunately lead to longer response times.
Regarding the payment backdating, we sincerely regret any confusion this has caused. We would like to investigate this specific billing issue further
Finally, we appreciate you highlighting the early exit fee. We want to be clear and confirm that the £100 cancellation fee is clearly stated within the terms and conditions that every customer agrees to when signing up for a package. This is to ensure transparency from the outset of the agreement.
To help us investigate your specific account issues, especially the backdating of payments and the Wi-Fi coverage, please respond to the request we have sent you via Trustpilot with the necessary information to locate your account.
Kind Regards
Fused Bills
Very helpful and my issues were…
Very helpful and my issues were efficiently solved by Liam G
27 October 2025
Unprompted review
Reply from Fused
Hi Chimezie,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam G was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
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