The 2 gentlemen who delivered my parcels were so lovely and careful. I am disappointed with furdeco because I received a text message saying delivery was between 7 and 10am. I got up early to wait... See more
Company replied
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Review summary
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Reviews shaping this summary
Very efficient I received a call and text the day before my delivery and the same on the day but they only gave me 20mins notice of delivery rather than the advertised 3hr slot. This wasn't a prob... See more
Company replied
From ordering garden furniture, have been kept informed of delivery, which was 5 days earlier than expected which was great. Kept informed via email and text messages regarding delivery times. Deliver... See more
Company replied
Excellent service and comprehensive help! The gentlemen safely delivered the new electric cooker, showing great manners and teamwork while carrying the heavy appliance. On top of that, they connected... See more
Company replied
Company details
Written by the company
We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
Your reputation, delivered.
Written by the company
- It is our mission to provide an excellent customer experience each and every time.
Contact info
Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
- 01212855255
- info@furdeco.co.uk
- furdeco.co.uk
4.4
Excellent
192K reviews
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The delivery boys didn't speak
The delivery boys didn't speak, acknowledge me. Nothing. Dropped goods then left. Manners costs nothing
7 July 2026
Reply from Furdeco
Hi,
Thank you for taking the time to share your feedback about your recent delivery. We're sorry to hear that your experience did not meet your expectations, and we appreciate you bringing your concerns to our attention.
We take all customer feedback seriously and will be reminding our drivers of the importance of following the correct delivery procedures and providing a professional, courteous service at all times. We'll also review the circumstances surrounding your experience to help us understand what happened and identify any improvements that may be needed.
Your feedback is valuable to us and helps us continue improving the service we provide.
Kind regards,
Hassan
Delivery drivers were informative and…
Delivery drivers were informative and really helpful taking my product exactly to where I needed it. Five star delivery!
10 July 2026
Reply from Furdeco
Kathryn Shaw,
We're so pleased to hear that our delivery drivers were informative and helpful, taking your product exactly where you needed it. Thank you for your wonderful five-star feedback!
Regards,
Hassan
Kept me informed about delivery date &…
Kept me informed about delivery date & time. Efficiently delivered. No issues
9 July 2026
Reply from Furdeco
Mrs Alison Morton,
Thank you for your 5-star review! We are so pleased to hear that you were kept informed about your delivery and that it was efficient with no issues.
Regards,
Hassan
Brilliant service
Both the lads were really helpful, friendly and on time. Wasn't a straight forward drop and they went over and above to help. Thank you
13 July 2026
Reply from Furdeco
customer,
We're so pleased to hear that our delivery team was helpful, friendly, and on time. It's wonderful that they went above and beyond to assist with your delivery.
Regards,
Hassan
Delivery 3 days later than booked
Delivery 3 days later than booked. Driver arrived today at wrong area, very poor English, difficult to communicate over phone. Then received call from head office, again very difficult to understand, but i think you wanted to re -deliver at another time, just because driver had to wait in queue to enter goods in. Finally convinced driver to stay and got unloaded.Very poor service and certainly would not recommend
13 July 2026
Reply from Furdeco
Pete Marsh,
We sincerely apologize for the significant delays and the communication difficulties you experienced with both our driver and head office. This is not the service standard we aim for, and we regret the inconvenience caused by the driver arriving at the wrong location and the challenges in understanding our team. We are reviewing our procedures to prevent similar issues.
Regards,
Hassan
Just dumped it in the middle of the…
Just dumped it in the middle of the living room and left didn't ask for my name or order number and moaned as i have a step they found it hard to get down
9 July 2026
Reply from Furdeco
Anonymous,
Thank you for sharing your feedback regarding your recent delivery. We are very sorry to hear about the difficulties encountered by our delivery team and the manner in which your item was left. This is not the standard of service we aim to provide. We will be investigating this internally to ensure our delivery procedures are followed correctly and that our team acts with professionalism and courtesy at all times.
Regards,
Hassan
Excellent delivery service
Got a phone call from the driver to say what time he’d be with me.
They arrived just as expected and asked where I wanted the parcel.
Very professional and polite.
13 July 2026
Reply from Furdeco
Julie,
We're so pleased to hear about your positive delivery experience! It's wonderful that our driver kept you informed, arrived as expected, and was professional and polite. Thank you for your kind words!
Regards,
Hassan
The delivery experience was excellent.
10 July 2026
Reply from Furdeco
Linda,
We appreciate your 5-star review. We are so pleased to hear that your delivery experience was excellent. Thank you for your kind feedback!
Regards,
Hassan
Reply from Furdeco
Michelle Kogel,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the ordering process easy and the delivery quick.
Regards,
Hassan
Reply from Furdeco
Thank you for your 5* review.
Regards,
Hassan.
Very efficient service
Received call 10 minutes before delivery yi confirm arrival time. Very polite and efficient,they spotted a fault on the furniture,took photographs and explained the procedure.A Very efficient service
13 July 2026
Reply from Furdeco
Paul Wilkinson,
We're so pleased to hear about your excellent delivery experience! It's wonderful that our team confirmed their arrival, was polite and efficient, and handled the fault so professionally. Thank you for your kind words!
Regards,
Hassan
They phoned before they arrived and…
They phoned before they arrived and very prompt and friendly
13 July 2026
Reply from Furdeco
Jennifer,
We're so pleased our team called before arriving and that your experience was prompt and friendly. Thank you for your wonderful feedback!
Regards,
Hassan
Polite and efficient
Polite and efficient. They called before drop off which made the delivery seamless
13 July 2026
Reply from Furdeco
KP,
We're so pleased to hear that your delivery was seamless and that our team was polite and efficient. Thank you for your wonderful feedback!
Regards,
Hassan
Very efficient and friendly
Furdeco kept me well informed on delivery times, delivered on time and were very helpful in putting heavy items exactly where I wanted them. Very efficient and friendly.
13 July 2026
Reply from Furdeco
Jamie Drummond-Smith,
We are so pleased to hear about your excellent delivery experience! It's wonderful that you were kept informed and that our team was able to place your items exactly where you wanted them. Thank you for your kind words!
Regards,
Hassan
Reply from Furdeco
Thank you for your 5* review.
Regards,
Hassan.
Reply from Furdeco
Thank you for your 5* review.
Regards,
Hassan.
Reply from Furdeco
Jessica Roberts,
We truly appreciate your wonderful feedback and your 5-star review! We are so pleased to hear that your delivery experience was fast and that our service was friendly. Thank you for sharing your positive experience with us.
Regards,
Hassan
Phone call before delivery driver very…
Phone call before delivery driver very polite and courteous
13 July 2026
Reply from Furdeco
lawrence shields,
We're so pleased to hear that your delivery driver was polite and courteous, and that they called before delivery. Thank you for your wonderful feedback!
Regards,
Hassan
Fabulous delivery team
Team arrived and while unpacking my sofas noticed there was damage to one of them, they got on the phone straight away to ncf and reported the issue. They delivered the sofas, removed shoes before coming in even though they weren't asked to and took away all the rubbish, very happy
9 July 2026
Reply from Furdeco
Melanie Williams,
We're pleased to hear that our delivery team was so attentive, reporting the issue with your sofa immediately and taking such care in your home. It's wonderful that they removed their shoes and all the packaging.
Regards,
Hassan
all good with delivery
1 July 2026
Reply from Furdeco
carole turner,
Thank you for your 5-star review! We are delighted to hear that everything went well with your delivery. We appreciate your positive feedback.
Regards,
Hassan
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