They helped me open my garage door which I was struggling with, due to a faulty sensor. 1 couldn't speak English which didn't help when I was asking him questions. And @ the end it was obvious the... See more
Company replied
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Review summary
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Reviews shaping this summary
Received a delivery time slot (11:00 hrs to 14:00 hrs) that was not ideal due to taking someone to a doctors appointment. Called the contact number on the e-mail - 22nd in line . Sent an e-mail to... See more
Company replied
The two men that delivered my parcel were absolutely fantastic, very helpful and extremely polite. I enjoyed watching them online via the link to see where they were in their drop offs and they even... See more
Company replied
Contact by email and text prior to delivery to confirm firstly date and then a time window. Received a telephone call to confirm arrival in 30 minutes. Two-man delivery. They were very helpful and... See more
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Company details
Written by the company
We are a 2Person, white glove, room of choice courier based in Walsall, West Midlands, we offer a cost effective universal solution for your large ticket delivery and fulfilment requirements. To compliment our core nationwide delivery we also offer storage in our 100,000 sq ft centrally located Midlands based warehouse, a range of installation and assembly services and we also provide and disposal and recycling services for old furniture and appliances. Our expert delivery teams understand the value of the products they deliver and they are the face of our online retailers. Your reputation, delivered. Visit our website for more details around our offering:https://furdeco.co.uk/our-story
Your reputation, delivered.
Written by the company
- It is our mission to provide an excellent customer experience each and every time.
Contact info
Furdeco Unit 1, Impact Park, Willenhall Lane, WS3 2XN, Walsall, United Kingdom
- 01212855255
- info@furdeco.co.uk
- furdeco.co.uk
4.4
Excellent
195K reviews
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Reply from Furdeco
Charmain,
We appreciate your kind words. We are glad our team was polite and efficient, and we are happy you had a positive experience.
Regards,
Hassan
Reply from Furdeco
Barry,
We appreciate your 5-star review! We are so pleased to hear that your delivery was prompt, on time, and well-packaged. Thank you for your positive feedback!
Regards,
Hassan
The company delivered on time as…
The company delivered on time as promised and very professional
28 July 2026
Reply from Furdeco
Mark,
We're so pleased to hear that your delivery was on time as promised and that you found our service very professional. Thank you for your wonderful feedback!
Regards,
Hassan
Reply from Furdeco
David Hunter,
We're so glad to hear that you found our service helpful! Thank you for sharing your positive feedback with us.
Regards,
Hassan
Reply from Furdeco
Melanie Sutherland,
We are so pleased to hear that our delivery team was polite. Thank you for your wonderful feedback and for sharing your positive experience.
Regards,
Hassan
Very helpful and efficient.
28 July 2026
Reply from Furdeco
Annie,
We appreciate your 5-star review. We are so pleased that our service was helpful and efficient for you. Thank you for your kind words.
Regards,
Hassan
Customer service were very rude but the…
Customer service were very rude but the delivery team were very polite and assembled the sofa we thank the delivery team very much
28 July 2026
Reply from Furdeco
Bethany Jones,
We are very sorry to hear about your experience with customer service. We appreciate your kind words about our polite and efficient delivery team.
Regards,
Hassan
Reply from Furdeco
Amanda Wilson,
We appreciate your 5-star review. We are so pleased to hear that you experienced prompt delivery and clear communication. Thank you for your feedback!
Regards,
Hassan
Reply from Furdeco
Irene Kendall,
We appreciate your 5-star review. We are so pleased to hear that your delivery was on time and that you liked the chair. Thank you for your kind feedback!
Regards,
Hassan
Reply from Furdeco
Diane ,
We are so pleased to hear that our drivers were lovely and helpful. Thank you for sharing your positive experience with us!
Regards,
Hassan
Worse delivery company
Worse delivery company, they send damaged items and then say they are going to investigate like im a criminal that os going to damage my own items disgusting service
24 July 2026
Reply from Furdeco
Hi,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the presentation of your items and genuinely regret any frustration this may have caused.
In regards to the damaged goods, we completely understand how frustrating it must be to encounter these issues with your order, and we’re truly sorry for any inconvenience caused, however any problems with your order, such as damage or discrepancies, we kindly ask that you contact the retailer directly, as they’ll be best placed to assist you further.
Apologies once again.
Kind regards,
Hassan
Reply from Furdeco
Hilary Bentley,
We're so pleased to hear that your delivery arrived on time, was placed correctly, and that our team was polite. Thank you for your wonderful feedback!
Regards,
Hassan
Quick efficient delivery thank you
Quick efficient delivery thank you. Arrived quicker than expected and a phone call with eta was helpful
21 July 2026
Reply from Furdeco
Rachel Bailey,
We're so pleased to hear that your delivery was quick and efficient. It's wonderful that it arrived sooner than expected and that the phone call with an estimated time of arrival was helpful. Thank you for your wonderful feedback!
Regards,
Hassan
Good delivery company
Good delivery company. However, long wait to speak with anyone on the phone.
27 July 2026
Reply from Furdeco
Grahame,
We appreciate your positive feedback regarding our delivery service. We sincerely apologize for the long wait times you experienced when trying to reach us by phone. We are actively working to improve our customer service response times.
Regards,
Hassan
Great start to the day.
Delivered at exactly the time they estimated on the phone call. No fuss, efficient and pleasant. Good job.
28 July 2026
Reply from Furdeco
Dave Morgan,
We're so pleased to hear that your delivery arrived exactly when estimated. It's wonderful that your experience was efficient and pleasant! Thank you for your feedback.
Regards,
Hassan
Reply from Furdeco
Colin Bradshaw,
We are so pleased to hear that our service was efficient and polite, and that you were kept informed at all times. Thank you for your wonderful feedback!
Regards,
Hassan
EXCELLENT bit too early but the…
EXCELLENT bit too early but the delivery man was very good .
28 July 2026
Reply from Furdeco
Paul Dyson,
We're so pleased to hear that your delivery driver was very good. We appreciate you letting us know about the early delivery. Thank you for your wonderful feedback!
Regards,
Hassan
EARLY BIRDS
Very polite and helpful delivery personal, due for delivery at 7am! arrived ahead of time, glad I was dressed!
28 July 2026
Reply from Furdeco
GEOFF RAWES,
We're so pleased to hear about your positive experience with our delivery personnel. It's wonderful that they were polite and helpful, and that your delivery arrived ahead of schedule!
Regards,
Hassan
Delivery service
Great couple of lads. Very friendly. Tried to help but wouldnt let me. Said they get paid to do this. Fairplay to them. Couldnt ask for a better proffessional service. Well done
27 July 2026
Reply from Furdeco
darren,
We appreciate your positive feedback and are delighted to hear our team provided such a professional and friendly service. We're glad they went above and beyond!
Regards,
Hassan
Amazing customer service
Amazing customer service. Kept upto date with delivery times and received a message 30mins before delivery which was great. Delivery guys were friendly and polite and on time . Thank you
28 July 2026
Reply from Furdeco
CJ,
We are so pleased to hear about your amazing customer service experience! It's wonderful that you were kept updated with delivery times and received a message before delivery. We're also delighted that our delivery team was friendly, polite, and on time. Thank you for your kind words!
Regards,
Hassan
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