Fullscript Reviews 488

Amazing customer service with Emma!
I will be continuing to purchase in the future.

I could not be more impressed with Fullscript. I had an order that showed as delivered, but it was missing. As soon as I reached out and shared the details, their team responded immediately and took care of it without any hassle. They sent a replacement right away and were incredibly responsive, kind, and helpful throughout the entire process.

It is rare to find a company that stands behind their customers the way Fullscript does. Their level of service truly sets the standard. They are the epitome of excellent customer service, and I will absolutely continue to order from them with full confidence.

Devon was helpful in detailing payment data that weren’t immediately apparent from the report

Fullscript has made ordering not only seamless and easy. But their customer service is on point.

Big thanks to Jade G!
I had an issue with my delivery, but Jade G resolved it quickly and kindly, making the whole process completely stress-free.
Thank you for the excellent support!

I've been ordering from Emerson for years and have always found the staff pleasant and knowledgeable. Just recently I sent them an order and received my order number. I then realized I had forgotten 1 item and quickly emailed them requesting to add it on to my previous order. They informed me that it had already been sent to the warehouse. They also issued me a shipping credit for the one item. Kudos and lots of appreciation

Jade G replied to my email with a question within minutes! Excellent customer service.

Emily, my customer service rep for Emerson (but speaking from a Fullscript call center in Ottawa) was terrific! She was helpful, kind, and accurate.

Amazing company that has quality customer service!! Thank you for your help!!

Bron was super helpful in providing me with information about the different products and getting my order placed so that it would arrived quickly. Thank you Emerson Ecologics as always for such a wide selection to great supplements to chose from! 5 stars +!

First time needing to call customer support, and it was surprisingly easy to get needs fixed! Was on the phone for less than 5 minutes!

I love your products, but my issue is this: you charged my account for an auto ship order. The order was not delivered. When I researched it, the tracking said it could not be delivered. But there was no heads-up from Fullscript to me about the fact it was suspended. I would have been much more amenable to the delay had you sent a message when you knew there was an issue instead of me having to do the research. Also, where is the "contact us" click on your website? ~ annoyed

Jade took care of my shipping question with practicality and kindness. She deserves a raise!!

Jade was patient and thorough during my phone order process. I was unable to access the website efficiently due to cell reception issues so she helped me determine which products would best meet the dosages requirements that I have for my patients. I’d happily work with her again.

They were quick to respond and they took care of what I needed. They were polite and efficient. I enjoy not having to go back and forth several times. It was refreshing to be able to get to the point and have it resolved.

Had a great experience with customer service today, specifically with Rhiannon. She worked quickly to get my question answered and help me solve my issue!

Rhiannon and the customer service team helped me resolve shipping error quickly and easily.

Jade G just helped me get my package resent—this was a USPS delivery issue, not Fullscript (who I LOVE!). Thanks so much, Jade G, for your quick response and kind support.

Helpful, professional courteous. The trifecta of good service.

Hailey E. was great to work with and even went the extra mile to connect with our patient has been experiencing some negative interactions with ordering, shipping and contacting customer service. Thanks, Hailey!