One Map by FROM JAPAN Reviews 

It's my first time ordering items from this site, and I can say that I'm very impressed with its customer service. Jess, in particular, is very patient with my questions. I'm the type of person who appreciates the humanistic aspect of every transaction, so I give them 5 stars for that.

The service is good and reliable. They responded quick for any question raised.

Reliable, fast and response for the customer service, I a little bit expensive for the charge, otherwise it’s excellent!

Great efficiency, outstanding packaging, fast responses.
All very positive.

One Map or From Japan is 1000000 times better than BUYEE. Their customer service will actually HELP when you contact them! They are extremely friendly and polite. They will actually reach out to sellers on your behalf to purchase speakers without boxes. Saving a ton of money on shipping to the USA. They also minimize items shipping size before shipping. You just have to accept that if damage occurs you cannot make claims. You can instruct wxactly how you would like your item packed before shipping. These reasons are why this place is amazing! I will NEVER use Buyee again!
One MAP/ From Japan for the WIN!

Clear breakdown of pricing, heaps of shipping options. Proactive support to get ahead of any possible issues and good experience when something didn't go as planned.

Really impressed overall at how it all came together on From Japan. The have a fair 500 yen fee per item ordered ($5 aud approx). I did all payments in JPY using a wise card which made it easy. Note that the fee, any GST/taxes, and shipping are not charged until you're selecting postage for the 'charge 2' payment. It's all clearly explained, and shipping estimates were accurate and fairly priced (so many options which helps!).

Will definitely be using in future if I want to order stuff from Japan. It's better value overall for more expensive items rather than lots of cheap ones just due to the flat fee but all in all was fast, clear, and worked well to Australia.

The best shopping experience
Customer service helps you with whatever you need
I recommend with confidence

I have been using FromJapan regularly for nearly a year now, and I can confidently say that their service is amazing. Their customer service has helped me reach out to sellers and make purchases for things such as gacha/prize games on more than one occasion. They make their instructions on the information they need clear and always notify me of any additional fees that may occur before completing a purchase (this does not include usually shipping to their warehouse, but that is to be expected as it’s been made clear that this is something the buyer has to cover in charge 2).
They package everything securely and offer a wide option of couriers that deliver to my area to pick from.
Overall, I am incredibly happy with their service and will continue to use it in the future.

For FROMUSA; They have solved some problems for me... A seller lost a piece and they helped me get a half refund, other they discarded an item but the seller wanted to send it again and they helped me get it at no extra cost.
The packaging arrived slightly open due to customs, but it was well packaged.

If they need to fix the package handling; sometimes sellers give you free items, or it says so in the description. Usually US sellers don't have good packaging, so you have to be careful when repackaging it for international shipping.
At FROMJAPAN I have made more purchases and there was only 1 time that an item was lost, but at FROMUSA I've had to contact customer service several times. I just want to say that it's a good and affordable service. They're currently adding more discounts, but for new customers; I recommend asking for photos of the products when they arrive at the warehouse or contact them to confirm the products (specifically for small items or parts protected with cardboard or open boxes)

OneMap packed two fragile optical instruments directly touching inside a large, empty box with just one thin plastic sheet. No any padding, bubble wrap, or similar protection. Because of this poor packaging, one item was damaged during international transport. Getting a refund is not easy. They claim this packaging is okay, so please be careful if you buy fragile items from them.

second payment cost 4000yen over just because I live in Japan. holy sh*t

8 months of shipping errors ended in account retaliation .
Avoid this service if you expect reliable shipping or customer support. From Japan incorrectly declared my parcels, causing them to get stuck at customs for over eight months. One package is entirely lost; the other was bounced back and forth ten times. Because the seller refused to fix the issue, I filed a justified chargeback to get my money back. In response, From Japan closed my account and blamed me for the situation. Highly unprofessional and terrible dispute handling.
UPDATE : From Japan replied , with apologies . I want my parcels ... Just let my know if/when you will get them ...

Fee very high buy 1 item in japan with post 3000yen haha so high 2000 yen

Highly reliable, queries answered quickly, ability to ask for manual quotations for sites that are not listed as default. Packaged well, good communication (as long as email notices are turned on). Do find in chrome there's "bad request" errors in loading the page, so often I need to use other browsers or another device. Reasonable charges for service fee but caution it adds up if you're not careful! Items that do not arrive are refunded quickly. I've had no issues with the site so far and have had a good experience!

Do wish debit cards were accepted though, my MasterCard doesn't work on the site.

Recommended for anime fans and general Japanese products!

I've used FromJapan for many years, and one of the many other proxy and forwarding services I use for various purposes.

What's been good
1) I've never had a bad customer experience and if you truly understand how the Japanese trade/buy/sell on the secondhand market aka Mercari, SNS, etc., the customer service team puts up with a lot having to be the middlemen negotiating for foreign customers and Japanese sellers.
2) Packing and shipping is generally good. They are not the worst when it comes to overpacking. I've had other services where they literally taped unopened boxes the original items were shipped in without bothering to repack into a smaller box, thus incurring me more shipping costs. Haven't had an item lost yet. As with most companies that deal with logistics, packers don't get paid well, so be thankful when the package and contents arrive in a satisfactory condition. If delivery is delayed, blame it on the shipping couriers.

What they can vastly improve on
1) Service fees. I started using FJ back when they charged ¥300 per cart check out. Then it became ¥300 per item in cart. Then it rose to ¥500 per item. Inflation is inevitable, I'm not mad that costs have to increase, but what upsets me is that the ¥500 flat fee is regardless of whether your item costs ¥100 or ¥10,000. It is extremely unfair. To the customer who buys small items (i.e. old trading cards), ¥500 on top of ¥100 feels like a penalty. To the customer who buys a larger ¥10,000+ item, ¥500 is chump change. What I really love to see FJ enforce is a percentage charge for service fee, like F&B. You can get a much heftier cut from customers who buy high value items, and keep customers who buy small collectibles happier. It's a win-win for customers like me who feel penalised, and for the business whose goal is to collect more revenue (please pay your workers better!)
2) Be a proxy for foreigners who want to sell back extras (i.e. from blinds) to the Japanese market. We are effectively shut out of secondhand market sites like Mercari if we don't have a Japanese mobile number for verification, SNS trading if we cannot write strictly proper N2 keigo essays to negotiate trades with Japanese buyers, or in person at secondhand shops in Japan unless you have a friend who is a Japanese resident who can do it on your behalf. This is an idea, not yet a business plan, but it can help those of us who have excess from buying blind packs/boxes without a market to sell back in our home country. I hate to see resources go to waste and it would be wonderful to help us provide more goods back into the secondhand pool where there is demand for it.

There is a huge issue with the UI interface. When browsing surugaya, no image thumbnail are displayed. I also have to visit fromjapan in incognito mode. I seem to get the BAD REQUEST error. I do not know what happened to this site. As a long time buyer, I am greatly displeased of the site's performance.

I have used Fromjapan for a number of years now and have had many good experiences and very few issues. The customer service is quick and is helpful when the issues do arise usually things that are not even Fromjapan's fault like domestic shipping status or a customs issue. The items are packaged well and they ship out pretty quickly. I've even had them reject a item that they found to not be authentic and get my money back which I very much appreciate.

Everything is done right from shipping to responses to questions amazing service

I've used different proxy services during these years to purchase goods from Japan, but FROM JAPAN is definitely the best one!
It is really easy to use, it lets you pay in japanese yen and does not require to deposit money in your account to complete a purchase.
Also, the packages are very well packaged and protect and the customer service is really great.

Shopping on this website is incredibly convenient and fast! The entire workflow is seamless, and the efficiency is impressive. I am especially grateful to the customer support representative (Luna), who was exceptionally attentive, responsible, and carefully took care of all my purchase and special packaging requests. I am incredibly happy and fully satisfied with their service. Highly recommended!