One Map by FROM JAPAN Reviews 

These guys are the best , I have never had any issues with my parcels with these guys , packaging is great , many shipping options and great customer service.

I have been using their services for the past few months, they have always been delivering and even with adhoc request they were ok with expediting request upon asked. Overall they have been one of the better services that I have used.

Excellent service. My purchase arrived quickly and was carefully packaged. The postage options really suited my needs. Absolutely recommended this site.

FromJapan is a great place to find anime merch for really cheap prices! The only downside is how expensive shipping is nowadays... Even with all the campaigns shipping is so much that it negates the discounts. I firmly believe if they did occasional free shipping campaigns, they'd REALLY rake in the dough

Got the exact items i wanted for a fair shipping price and well packaged and quick to arrive absolutely amazing shipping and shopping experience the best ive ever had 🙏🙏🙏🙏

Their service is quick and effective; I especially appreciate the excellent treatment the customer always receives. I would definitely work with them again.

FromJapan is an acceptable proxy service until they mess up your order in any capacity. In that case, expect them to dodge all accountability and blame and/or blame you for simply "misunderstanding".

I've had a number of issues with them, which I will list below:

(1) The 500 yen service fee does not in fact provide you any sort of reimbursement for incorrect or missing products. I purchased a set of 14 unique trading cards and received a duplicate of one instead of the one I was missing. I contacted FromJapan about the issue, only for them to give me a condescending response. They implied that I didn't know how trading cards worked and that I wasn't guaranteed to get all 14 different trading cards, even though... It was listed in the product description and I had already received 13/14 cards and the remaining one was a duplicate. I indicated that this didn't make sense, as again, if it were really a random assortment of 14 packs, I would not receive 13/14. Furthermore, the image listed in the product description showed all 14 and other listings on websites indicated that you would receive all 14 unique cards. I pointed out the other listings and the product description, but the representative refused to yield and stated that, because the website I ordered from did not explicitly say that I would be receiving 14 unique cards, there was nothing that they could do.

I then had to purchase the missing card off of Mercari. It wasn't much, maybe 300 yen at the most? With the service fee, it was an additional 500 yen, totaling to about 800 yen. I inquired about compensation, and FromJapan only agreed to give me 150 FJ points (or at least I believe it was around 150 FJ points), totaling to... $1. They wouldn't even refund me for the service fee. That's how stingy they are.

(2) They also have flat out lost my items. I purchased about 30 items from an online nuikuji/plushie lottery, which was expected to arrive at the end of September 2025. I normally don't mind waiting, and so I waited three weeks (late October 2025) to inquire about the item. It turns out that the items were in fact logged by FromJapan, but for whatever reason, they lost my items in their warehouse. How do you lose a customer's items? What would've happened if I had not inquired about the issue in time and the items were disposed of? To make matters even worse, they made vague apologies but refused to accept accountability for their role in this. The items were eventually found after three days, but this should have never happened to begin with. In my 10+ years of using proxy services, this has not happened. Not with Buyee (which I had mostly used before FromJapan), not with Zenmarket, not with Tenso, and not with Doorzo (who I am currently doing the majority of my business with).

(3) They refuse to contact the seller post-purchase for any reason whatsoever, even if it is to thank the seller for any bonuses or goodies that they included. Or even further questions related to the item itself. Ridiculous.

(4) Poor customer service. I don't know if it has just been me, as I usually only contact them when things have gone wrong, but FromJapan seems to be allergic to any form of accountability. They will make vague apologies but refuse to accept any responsibility for their part in things. Several months ago, I sent a complaint and let them know of their atrocious customer service, and they sent an arrogant response along the lines of "we have noted your feedback. We see that you've placed orders since, and we appreciate your patronage."

For those who aren't familiar with Japanese culture, let me give you the translation: "we're don't care, because we know that you'll still use our service anyways :)"

What? Why bring up that I've placed orders since the incident? Like, yes, unfortunately I have already placed orders for items that are supposed to arrive 6+ months in advance and have to spend money on shipping anyways, so why not just consolidate my items? I was regularly spending ~$800-$1,00 a month while almost exclusively using FromJapan, but I have since transitioned to using Doorzo.

Overall, FromJapan isn't the absolute worst proxy service out there, but the only real benefit is their (often excessive) packaging and variety of shipment options. Thankfully, they haven't outright lost any of my items, but I can't help but think that they'd just deny any responsibility and refuse to refund you if they did.

After my last batch of items, I'm closing my account and replacing any cards I've used with them. Even though you have the option to delete the cards, I have a sneaking suspicion that it's not actually removed from the site, as any additional cards you add are listed as Credit Card 7, Credit Card 15, etc. Like with all proxy services, be very vigilant and check your bank statements religiously.

Overall, I use FromJapan alot. I've bought everything from expensive guitars and Leica cameras to second hand luxury items like watches and bags.

On the whole items are well packed and costs are transparent. That said, there are things to note -- even if it's not directly FromJapan's fault.

1. FromJapan refuses to speak to seller on things you bought and have trouble with. As an example, one of the cameras I bought came without a battery and I requested for FromJapan to reach out so I can buy the battery and have it shipped on my cost and they basically refused even when I am able to find the user from Google.

2. They do not have specialists (again not their fault) so you're really buying at the word of the seller, which 95% of the time is fine. The 5% is where things can become troublesome (example: a lens arrived with fungus when it was stated that it was spotless). Because of the costs and trouble involved with such expensive items, I strongly suggest working with them to ask for a small compensation so you can send it to a local store to get the item sorted. This is definitely much easier to get approval from FromJapan -- and this is why it gets 5 stars even when it isn't perfect (I don't think there is a perfect service).

3. The big reason where I continue to use FromJapan even when I experience a problem. FromJapan tends to package very conservatively so things tend to come in the state that they arrive 99% of the time. The 1% of the time happened with a recent consolidated order where they strangely didn't secure one of my items to the base of the box like they usually do. This item (a lens) arrive cracked. As you would expect, logistics carriers (FedEx in this instance) basically denied fault [there were more problems with this delivery that is on FedEx]. The process was long - more than 5 months - but FromJapan made me whole on this and I'll be a lifetime user.

Other plus things to think about:

1. They have regular coupons which makes things slightly better to offset the tax that you'll need to pay when buying items through the service.

2. I've always loved communicating with the support team. They are never rude even when I'm initially upset which makes it hard to stay upset with them for long. While they aren't always able to address my concerns I honestly believe they do try and the support staff are probably more held back due to processes that protect the business. Shoutout Luma and Kuro!

My trusted Japan proxy service since 2021. Customer service is excellent. Price is always the best.

2000th review here, I had a great experience using FromJAPAN. very good proxy website to buy stuff from Japan. I been using them for 4-5 years, service and packaging are amazing! 10/10

I have been using From Japan (FJ - One Map) for 4 years now to source nostalgic vintage electronics. After trying many other proxy sites, I have consistently stuck with FJ because they fulfill all of my expectations. The website features an easy-to-understand bidding system, a straightforward service menu, incredibly quick and helpful customer support teams, and fast shipping. Highly recommended!

CSV . Was responsive , understanding and patience. Thank you.!,

Customer service is friendly and so fast id definitely recommend to others one of the best!

I have made a purchase of ¥365,000 yen but it have not went through the system and the team have not made a purchase. After notification my amount successfully get refunded to my bank, I have used FromJapan for 3 years and I whole heartedly recommend their services. Totally transparent, good discount and low cost.

Very reliable and honest reshipper. Customer support is also fast. Made multiple orders including couple times by sea without tracking number which was a gamble but everything went perfect. Most of my orders are via epacket light by plane.

Excellent experience and amazing customer support. The item i have received was perfectly packed with a lot of care. The shipment was very quick and I received a lot of attention from the customer care who was concerned about the delay of the delivery due to the custom process. I would recommend that page to everyone. Thank you so much.

Highly responsive to queries, good customer loyalty program and excellent product protection when freight forwarding your purchased products.

Excellent proxy service as long as the item is as described. Once you run into problems or receive a damaged item, say goodbye to your money.
I, for one, ordered two rather expensive Bearbrick figures (both in brand new condition) which arrived damaged and scratched.
I was told to open a case with DHL Express which is useless. The items were well packaged and arrived super safely, so DHL is not to blame. I expected FromJapan to simply reach out to the sellers to resolve these issues but I received no help at all.
Terrible experience and I‘ll definitely look for alternatives. I‘ve ordered hundreds of items via FromJapan and never expected to be treated like this. Somehow I doubt that their customer service is Japanese because the people I dealt with are rather disrespectful and unfriendly.

I would strongly suggest everyone to NOT order expensive products via this proxy. It’s too risky and they are trying as hard as they can to not resolve quality issues.

Absolute 5-star experience! I cannot praise Jess and the warehouse team enough for their extraordinary support. As a first-time user, I had some concerns regarding shipping costs, but they went above and beyond to help me. Their communication was warm and professional, and their efficiency was mind-blowing: they resolved a complex repacking request in less than 24 hours! They literally saved my order and gained a loyal customer for life. If you are looking for a reliable proxy service with a human touch, this is it. Thank you, Jess, you are great!

Great website with amazing customer service. I was helped by Jess regarding my shipping issues and they provided me with helpful and easily digestible information.