freshwavegroup.com logo
Visit website

freshwavegroup.com Reviews 1

•
TrustScore 3 out of 5

3.2

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Disappointing experience with internet.

Disappointing experience with internet.

I live in a building where the internet is provided by Freshwave via a contract with the building management. And this is the internet that never works. I can never rely on the connectivity. The connection disconnects every other minute and this problem has been like this for 5 months now. There have been multiple communications with Freshwave about this problem and nothing good came out of it.

Initially, I thought it was a problem due to the slow speed connection provided by default(20 Mbps). I upgraded it to a 100 Mbps connection with no change in the network behaviour.

I am writing this review after switching to another higher speed plan to experiment if that works.

15 June 2025
Unprompted review
freshwavegroup.com logo

Reply from freshwavegroup.com

Hi Romil, thank you for taking the time to leave a review, and we’re sorry you're having issues with your network. We're keen to help you and investigate further. Can you please contact Jamie Whitehead, Director of Customer Operations, at jamie.whitehead@freshwavegroup.com and he will be able to assist?

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look