oxford-blue.com Reviews 3

I ordered a jacket from Oxford Blue and initially had a positive experience. The item arrived with small defects, but customer service responded quickly, apologised, and arranged a replacement. The exchange itself went smoothly and the new jacket arrived without issues.

However, they clearly promised to refund the return postage once the defective jacket had been received. I sent the jacket back immediately, provided the return receipt, and have followed up several times – unfortunately without any response.

It’s now been weeks, and despite multiple polite reminders, I have neither received the refund nor any reply.
The lack of communication at this point is very disappointing, especially after the good start.

The jackets were sent really fast to the United States, and their quality was awesome. It is fantastic that they are all made in Britain: if you can buy them on sale, they are a great price, and just as good as that very famous brand from South Shields.

Item ordered Dec 17, finally arrived Jan 4th. Took 5 days to reply to my email and tried to blame royal mail, then miraculously I received a tracking number and shipment notification after the same day.