Freewheel Autos Reviews 3

Sold a car to them through Carwow which wasn’t a very pleasant experience. Kyle the owner was easy enough to communicate with it was the person who came out to assess my vehicle. After turning up 1.5 hrs late without apology he started to view my vehicle. After moving my car from the view of my security cameras he continued to assess which was another hour for him to then thrust his phone in my face a say “sign this”. I told him I’m not signing anything as I don’t know what I’m signing for. He said your car is covered in scratches , It’s been in a crash and has evidence of overspray on the bonnet. I said you show me these areas which he became very bolshy and said you have a bolt loose on your wheel arch liner so it been in a crash (no it had been in the garage the same week to have its high voltage heater replaced.) overspray on the bonnet (I rubbed this off with my hand as it was polish that hadn’t been buffed out properly) as for other scratches they easily rubbed off as the car was mucky. Yes there were some scratches on the vehicle but these hadn’t broken the paint so could easily have been buffed out by a suitably qualified detailer. I told him he was free to leave as I wouldn’t be dealing with someone so incompetent. Upon moving my car back to my drive I noticed there were scratches on my vehicle that weren’t there prior to said person reviewing the car.

I can’t in anyway fault these guys or my experience. Perfect service , the site is more professional than some main dealerships and the team are so professional and attentive.
Andy was our salesman and he’s brilliant.
We love the car , don’t hesitate.

I purchase a used car from Freewheel in June 2025. I had an issue with the vehicle, which was not covered by the Warranty and Kyle could not have been more helpful in resolving this for me. Thank you