Absolute joke of a company. We've had an issue ongoing for over 3 weeks now and they've not even had the courtesy to reply to any of our emails. We had also requested a few months back to have the DPI... See more
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See what reviewers are saying
Sharon is fantastic always at the end of the phone with anything that we need and offering great support
Company replied
Sam Tatlock was instrumental in getting our account re-opened after it had lapsed. He has been so helpful throughout this process and also after our account was back up and running. Keeping in regula... See more
Company replied
We have been with Qualitymark Protection since 2021 and have registered over 3000 insurance backed guarantees. The service they provide has been exceptional throughout. The new portal is easy to use a... See more
Company replied
Company details
Written by the company
Qualitymark Protection has been actively safeguarding consumer investments in home improvements for over 27 years. In this time, we’ve helped the home improvement industry raise installation standards, strengthened our vetting & accreditation procedures and provided consumers with quality financial protection.
Contact info
Solutions House, Chorley Business & Technology Centre, Euxton Lane, PR7 6TE, Chorley, United Kingdom
- 0345 340 0524
- info@qualitymark.co.uk
- qualitymarkprotection.com
Sharon is fantastic always at the end…
Sharon is fantastic always at the end of the phone with anything that we need and offering great support
7 October 2025
Unprompted review
Reply from Qualitymark Protection
Hi Lee, thank you for taking the time to leave your review. We are pleased to hear that Sharon is always at the end of the phone and offers great support to you. We will be sure to pass on the positive feedback! Kind regards, Qualitymark Protection.
Special shout out to Chloe
Special shout out to Chloe, our account manager. Chloe always goes above and beyond for our business, clear communication and such a pleasure to deal with. Highly recommended from myself and team at REM.
13 February 2025
Unprompted review
Reply from Qualitymark Protection
Hi Damon, thank you for taking the time to leave your 5* review. We're thrilled to hear that Chloe has made such a positive impact and goes above and beyond for your business. Best regards, QMP
I had a brilliant experience with…
I had a brilliant experience with quality mark from start to finish everyone especially Sam were very helpful in getting me registered and helping me understand the process. I would highly recommend QMP.
6 February 2025
Unprompted review
Reply from Qualitymark Protection
Thank you for your fantastic feedback! We're delighted to hear that you had a brilliant experience with Qualitymark Protection. The team work hard to provide excellent support, so it's great to know they were helpful in getting you registered and guiding you through the process. We truly appreciate your recommendation and look forward to supporting you in the future!
Excellent personal service!
Excellent personal service!
Want to Thank Sam Tatlock for his help and support through the whole process
25 November 2024
Unprompted review
Reply from Qualitymark Protection
Thank you so much for your kind words! We're delighted to hear about your positive experience. Our team always goes above and beyond to provide excellent service, and we'll make sure to pass along your appreciation to him. If there's anything else we can assist you with, please don't hesitate to reach out.
Account manager is very friendly and…
Account manager is very friendly and extremely helpful.
29 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Justine, thank you for taking the time to write us a review. We're delighted to hear your kind words, and it's great to know that your Relationship Manager has been friendly and helpful.
Excellent Company
We have had to contact QualityMark on a number of occasions for a variety of reasons and Diana B has been fabulous!! Highly recommend.
28 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Emma, thank you very much for your kind words and recommendation. We're thrilled to hear that your Relationship Manager has been able to assist you so effectively. Providing excellent customer service is at the heart of what we do, and it's wonderful to know that your experiences with us have been positive.
Qualitymark Onboarding
I have been dealing with Sam who has been very helpful
27 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Jayant, thank you for your feedback and 5-star review. We are delighted to hear that our team has supported you.
Very professional team of Quality mark…
Very professional team of Quality mark extremely satisfied from my Relationship Manager Sharon Taylor.
27 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Liaqat, thank you for your kind words. We're thrilled that you found our team professional and that your Relationship Manager has provided excellent support. Your satisfaction is our top priority, and we look forward to continuing to support you.
Sam Tatlock was instrumental in getting…
Sam Tatlock was instrumental in getting our account re-opened after it had lapsed. He has been so helpful throughout this process and also after our account was back up and running. Keeping in regular contact, asking if there is anything else he can assist with. Helping me navigate the website and bulk uploads process.
15 August 2024
Unprompted review
Reply from Qualitymark Protection
Hi Marie, thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that our team was able to provide such valuable support and ensure a smooth process for reactivating your account. At Qualitymark Protection, we pride ourselves on delivering excellent service, and it’s wonderful to see the team going above and beyond to assist you.
Exactly what we need
The products and portal are fully suitable for all our retrofit needs. We require and receive a fast and accurate service. We also get great support and communication from Sharon our Relationship Manager.
21 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Gary, thank you for your kind words and for sharing your experience! We're delighted to hear that our products and portal are meeting all your retrofit needs and that our service is both fast and accurate. It's especially wonderful to know that your Relationship Manager, has been providing you with great support and communication.
Excellent service from the Qualitymark…
Excellent service from the Qualitymark team, prompt responses to our queries and always willing to help. Relationship Manager Sharon Taylor is always so helpful and encouraging. Thank you from Golden Globe.
19 November 2024
Unprompted review
Reply from Qualitymark Protection
Thank you, Golden Globe for your wonderful feedback. We're so pleased you've received excellent service from our team. We look forward to working with you in the near future.
Great communication and customer service
Sam & the team have been very informative during the onboarding process, and always on hand to answer questions we might have. Highly recommend
19 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Daniel, we're delighted to hear that the team has made the onboarding process smooth and informative. Your recommendations means a lot to us. Thank you for taking the time to write us a review.
We have been with Qualitymark since…
We have been with Qualitymark since 2013 had no issues at all
15 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Marvin, thank you for being a loyal customer since 2013! We're so pleased to hear that you've had a seamless experience with us over the years.
Sharon is awesome & excellent service
Sharon is awesome & excellent service
These guys know the business and are very helpful
19 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Ubaid, thank you very much for your review and feedback. We're always here to support our Accredited Installers as much as possible.
Sam Tatlock has been fabulous!
Sam Tatlock has been fabulous! Helpful, friendly, and informative. Great service.
18 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Beth, thank you for taking the time to write us a review. We're delighted to hear that you are enjoying our service.
Excellent
Sam Tatlock has been brilliant with helping us set everything up, Sam has made the process quick and simple and answers every question promptly.
11 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Zara, thank you so much for your kind words! We're thrilled to hear that Sam has been brilliant in helping you set everything up. It's great to know the process was quick and simple, and that all your questions were answered promptly.
Qualitymark Protection
We have been with Qualitymark Protection since 2021 and have registered over 3000 insurance backed guarantees. The service they provide has been exceptional throughout. The new portal is easy to use and has made registering and managing our guarantees much easier. Huge shout out to Sharon, our account manager, who checks in with us regularly and is always there if we need any assistance. Daniel, the commercial director, has also offered terrific support to us too.
15 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Euro Energy Group, thank you so much for your kind words and for sharing your experience with Qualitymark Protection. We're thrilled to hear that you've found our service exceptional and that the new portal has made managing your guarantees easier. We’re proud to have supported you in registering over 3,000 insurance backed guarantees since 2021, and we look forward to continuing our relationship and providing the best service possible.
QualityMark
Qualitymark work effectively in building trust, especially as it's backed by transparent policies and responsive customer support. It's appealing to customers who value security in their installs, as it adds a layer of risk protection, encouraging more confident decisions.
14 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Raluca, thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that our efforts to build trust and our responsive customer support have made a positive impact. At Qualitymark, we’re committed to providing peace of mind and helping customers feel secure in their decisions. Your feedback inspires us to continue raising the bar. Thank you again for your support.
Fantastic and responsive customer…
Fantastic and responsive customer service, completely understands the business needs and supports this ever changing landscape impeccably.
13 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Tim, thank you very much for your kind words. We’re thrilled to hear that you found our customer service responsive and in tune with your business needs. Understanding and supporting the unique challenges of an evolving landscape is something we strive to excel at, and it’s great to know that our efforts have made a positive impact for you.
From Concern to Complimentary.
After initially enduring a few weeks with little ownership or support to resolve our company issues, I accidentally stumbled across Sam Tatlock on one of the many calls, he delayed his lunch to investigate my complex query and made calls to other departments to aid in our resolution.
Sam is an exceptional individual who consistently goes above and beyond in every aspect of his role. His dedication to providing phenomenal service is evident in every interaction, he demonstrates an unmatched level of ownership and responsibility. Sam approaches each task with a positive, "can-do" attitude, ensuring that challenges are met not only with solutions but with an enthusiasm that inspires.
One of Sam's standout qualities is his unwavering commitment to keeping his word. He follows through on every promise and always keeps us updated with timely and relevant information. This reliability fosters an incredible level of trust, making us feel valued and confident in his care.
What truly sets Sam apart is his genuine ability to connect with people. He engages with ourselves in a way that feels sincere and personal, never resorting to mere small talk. His conversations are warm and meaningful, leaving a sense that he genuinely cares about our experience, satisfaction and success as a company/client. Sam's attentiveness and authentic approach have not only enhanced customer relationships with myself and team but have also strengthened the trust and rapport with our company as a whole.
Overall, Sam embodies the highest standards of customer service excellence. His proactive communication, genuine client connections, and exceptional sense of responsibility make him an invaluable asset. We’re fortunate to have someone like Sam, who consistently goes above and beyond to ensure that each of our experiences is outstanding.
12 November 2024
Unprompted review
Reply from Qualitymark Protection
Hi Stephanie, thank you for sharing such a detailed and glowing review of your experience with us, and particularly with Sam. We're delighted to hear how he went above and beyond to support you, ensuring your complex query was handled with care, dedication and a personal touch.
At Qualitymark Protection, we pride ourselves on providing exceptional service, and it's fantastic to know that Sam's proactive approach truly made a difference in your experience.
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