Finding a company who can even do repairs nowadays was a bonus in itself. What an excellent service we received and full communication throughout. I cannot believe the speed of repair either. We had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered online and the item was dispatched far quicker than the projected delivery timings. Only delayed as Royal Mail took 48 hours to collect. Item was well packaged and came with the necessary to... See more
Company replied
I placed an online order and was pleasantly surprised as the item was shipped much sooner than expected. The only hold-up was that Royal Mail took two days to pick it up. The packaging was excellent,... See more
Company replied
When my FreeSat device stopped working, I looked at the FreeSat Spares website. They gave precise instructions on how to package my device, including a printable address label. My device was repaired... See more
Company details
Written by the company
We are an independent supplier of Parts & Accessories for the Freesat UK Products & Lots of other TV, Satellite Products. Offering Repair Services on Arris, Panasonic & Humax Set top boxes. We have tonnes of expert advice in our blog, and if you get stuck, we can help via our webchat service.
Contact info
The Potteries, Langford Road, BS23 3PD, Weston-super-mare, United Kingdom
- 01934 660480
- store@freesatspares.co.uk
- freesatspares.co.uk
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Superb solution, do not hesitate to purchase.
Excellent service. I never thought that I could replace a hard drive. 3 months on the freesat box is working great. What not to like, easy to replace, cost effective and less land fill, brilliant 👏
10 September 2025
Reply from Freesat Spares
Great to know everything's working well
The company never responded to my…
The company never responded to my previous review, my Freesat Box had a fit and recorded all manner of programmes and filled the hard drive which we were unable to empty. A new hard drive was fitted the Box still televises Freesat, although when we are watching Freeview the Box switches on & Off several times but does not record, and with this fault we do not record any programmes. Complete waste of £90 charge should have put the money to good use and bought a new unit
9 September 2025
Reply from Freesat Spares
Looking back through a records we never had a response from you after the repair about this issue I'm sorry if you couldn't get hold of us but we would have sorted out this issue if we'd receive the message.
Wrong box
I did get someone else`s box back by mistake but a swop was arranged and that went well. My box is working fine again.
8 August 2025
Great company to deal with.
Easy to order the correct part which was swiftly sent to me. Full fitting instructions on website made the repair easy and successful.
13 August 2025
Good communication & service
Good communication & service. Quick response & supply of goods.
Fully recommend.
4 August 2025
Reply from Freesat Spares
glad we helped
Ordered a new hard drive
Ordered a new hard drive. It arrived promptly and even included a small tool with which to complete the job. What was particularly helpful was the video explaining how to change this out yourself - most useful!
18 July 2025
Reply from Freesat Spares
perfect thanks for the feedback
quick turnaround and efficient service…
quick turnaround and efficient service and not overpriced on repairs
14 July 2025
Reply from Freesat Spares
thats what we aim for thank you
Quick at sending the item and it was…
Quick at sending the item and it was great did the job. Well packed no problems would definitely use them again for other things
12 November 2024
Reply from Freesat Spares
super, another happy customer!
Reply from Freesat Spares
we do try hard to be the best
Superb value for money
Finding a company who can even do repairs nowadays was a bonus in itself. What an excellent service we received and full communication throughout. I cannot believe the speed of repair either. We had the box back within a few days. All works perfectly again and kept all data in memory, too. Superb value for money! I cannot recommend enough.
3 October 2025
Unprompted review
Reply from Freesat Spares
thank you for your great feedback
First class smooth experience
First class smooth experience with good comms, service and price. 😊
14 June 2025
Reply from Freesat Spares
we aim to please
Great service
Great service , my freesat box was turned round quickly and cost was excellent
Highly recommend this company
12 June 2025
Guidance was clear to understand and…
Guidance was clear to understand and extremely helpful
17 September 2025
Unprompted review
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