Initially the leaf blower/vacuum was dispatched & received quickly. However, it arrived with only 1 of the 2 required batteries. GED apologised for a 'picking error' & dispatched a second battery, but... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
Website fine and purchase straightforward. Delivery less so. Purchased Thursday evening. Friday morning given Evri tracking link. On Sunday the tracking link suggested item was out for delivery the da... See more
Company replied
Unfortunately I have had to send the item back. The high heat didn’t work kept cutting off after a few seconds Purchased a Dyson hairdryer Company sorted out return straight away.
Company replied
Good price, even for an A grade return. Sadly, we ordered a 80 light string of lights but a 240 light string was supplied in error. Too long for our needs so I have asked the supplier whether they can... See more
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Company details
Written by the company
Family business who have been trading for over 40 years, offering quality refurbished products. We have over 600,000 products sold on eBay alone! We offer a massive range of Audio & Video, Garden & DIY, Travel & Outdoors, Heating, Fans, Vacuums and Steam Cleaners. Great value prices with FREE UK delivery.
Contact info
Unit 1, Edgar Street, BL3 6EZ, Bolton, United Kingdom
- 01204 363 453
- sales@ged.co.uk
- www.ged.co.uk
3.3
Average
210 reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve still not received my parcel
7 April 2026
The express delivery and update
30 March 2026
Delivery was fast and timely
Delivery was fast and timely. Everything was there, the mower was just a little bit more "used" than I had expected for the price. Works great though.
2 April 2026
STILL haven't received it
25 March 2026
Reply from GED Outlet
We’re sorry to see this review.
You contacted us for the first time today, at the same time as leaving this review, and unfortunately no order details were provided, so we have not been able to locate your order or investigate this for you.
We have replied to your message requesting further information so we can look into this as a matter of urgency.
Please do provide your order details so we can assist and work towards resolving this for you as quickly as possible.
Reply from GED Outlet
Thank you for your 5-star review!
We’re really pleased to hear you found the price competitive, the delivery smooth, and the website easy to use.
We appreciate your support and hope to serve you again in the future.
Item arrived but the clip that holds…
Item arrived but the clip that holds the 2 poles together was broken. I messaged them for a replacement but I heard nothing 😞
Order GED#10207471
23 March 2026
Reply from GED Outlet
We’re sorry to hear about this.
We have not been able to locate any previous message regarding this issue, however we have now contacted you directly so we can look into this further.
We would of course be happy to assist with a replacement part or a suitable resolution once we have your order details.
Please do respond to our email so we can resolve this for you as quickly as possible.
Awful product and service
Awful. Product not as described and unusable. Still waiting for confirmation as tionbof Return
19 March 2026
Reply from GED Outlet
We’re sorry to hear you were unhappy with the item.
This was sold as a B-grade / refurbished item, which is reflected in the reduced price and means it may show signs of prior use or cosmetic wear. We always aim to describe this as clearly as possible.
You contacted us on 20 March and we responded promptly to arrange a collection. While a weekend collection was requested and not available, we remained in regular contact and agreed a suitable weekday collection.
The item was collected last Friday, returned to us, and a full refund has now been issued.
We always work to resolve any concerns as quickly as possible and believe this matter was handled and concluded within a reasonable timeframe.
Reply from GED Outlet
Hi,
Thank you for your review.
We really appreciate your kind comments – glad to hear you were happy with the deal and that everything went smoothly 😊
Thanks again for your support, it means a lot.
Kind regards,
I ordered the Guild Drill equipment FLAT BATTERIES
I ordered the Guild Drill equipment, the 2 batteries supplies are dead albeit they display charged.
I have sent e-mails to GED but sadly no reply.
16 March 2026
Reply from GED Outlet
Thank you for your review.
I’m sorry to hear you’ve had an issue with the batteries.
We have responded to your emails and arranged a free return label for you so the item can be sent back to us for a full refund.
If you are unable to locate our reply, please check your spam/junk folder, or feel free to contact us again and we will be happy to resend the details.
Kind regards,
Arrived uncleaned with a really strong…
Arrived uncleaned with a really strong smell of cigarettes unfortunately.
On the plus side very easy to return.
16 March 2026
Reply from GED Outlet
Thank you for your feedback.
I’m sorry to hear that the item was not received in the condition expected. This is certainly not how items should arrive, and I understand your frustration regarding the smell.
All returned items are normally checked and cleaned before dispatch, so this is something we will be looking into with our warehouse team.
I’m glad to hear the return process was straightforward for you, and I apologise again for the inconvenience caused.
Kind regards,
Reply from GED Outlet
Thank you for your review.
Great to hear you’re happy with the product and that it arrived on time – exactly what we like to hear 👍
We appreciate your feedback and your custom.
I will never order from here again
I will never order from here again. Service was terrible, I sent an email to customer service and they didn’t read my email, they sent me an email back without reading mine. This was horrible service. The package was delivered broken and I sent images to customer service and they were not helpful.
26 February 2026
Reply from GED Outlet
We’re sorry to read your review.
The item purchased was listed as a refurbished A/NO grade product. As stated in the product description, these items may come with damaged, plain, or replacement packaging as they are not brand new retail units.
The price reflects this grading, which is why the item was offered at a reduced price compared to a brand new unit in sealed retail packaging.
In your original email the concern raised related to the condition of the outer packaging rather than the item itself. We did provide return information should you wish to return the item if it was not suitable for you.
We always aim to respond to customers as quickly and helpfully as possible and are sorry to hear you felt the service did not meet your expectations.
GED Outlet
Reply from GED Outlet
Thank you for your review.
We’re pleased to hear the product is working perfectly and that your order arrived quickly. We appreciate you taking the time to share your feedback.
Kind regards,
GED Outlet
Worst online service I have used
Only half of the goods we paid for got delivered. We ordered 5 tables, 2 arrived, 1 was damaged.
Extremely poor customer service. Can't even contact someone on the phone. Requests of call backs got declined. No director available.
The company is refusing to give refund for the goods that haven't been delivered.
We need to get the bank involved. And authorities.
GED#10207325
18 February 2026
Unprompted review
Satisfied overall. Could be better mainteind.
Works great, as described. And delivery was promt. Item could be in better condition. Even though it was refurbished it could be cleaned better.
23 February 2026
Reply from GED Outlet
Thank you for your review.
We’re pleased to hear the item is working well and that delivery was prompt. We also appreciate your feedback regarding the condition. Although the item was sold as refurbished, we do aim for items to be cleaned and presented as well as possible before dispatch, so we will pass your comments on to our warehouse team for review.
Thank you again for taking the time to leave your feedback.
GED Outlet
I have not received the goods
I have not received the goods, no communication.
The payment £39.99 has been taken from my account.
2 March 2026
Reply from GED Outlet
Thank you for your review.
We are sorry to hear that you state the goods have not been received. However, the delivery address provided with the order appears to be incomplete. An order confirmation email was sent at the time of purchase which included the delivery address entered, and a further dispatch email was also sent containing the same address details.
Tracking information shows the parcel has been delivered to a neighbouring property. If you require further information regarding the exact delivery location, Evri should be able to assist you further using the tracking details.
No contact was received from you to raise any issue with the address or delivery prior to this review. As couriers such as Evri rely entirely on the address information supplied at checkout, incomplete details can unfortunately prevent successful delivery.
Kind regards
GED Outlet
Avoid at all cost
Awful experience.
Delivery company left item outside on the street with no one home. Item goes missing and customer service simply won’t help.
Bunch of idiots.
4 March 2026
Unprompted review
Reply from GED Outlet
Thank you for your review.
We are sorry to read your comments regarding the delivery. However, the courier tracking for this order confirms that the parcel was delivered to the delivery address provided at checkout.
The order was sent using the standard delivery service selected at the time of purchase, which does not require a signature upon delivery. Delivery tracking and status updates were issued during transit and once delivery had been completed.
No delivery instruction was provided to indicate that the parcel must not be left if the recipient was unavailable, and the courier therefore completed delivery in accordance with the service used.
As the courier has confirmed successful delivery to the address supplied with the order, the delivery service has been fulfilled.
If you require a copy of the courier’s delivery confirmation or proof of delivery, please contact us and we will be happy to provide this.
Kind regards
GED Outlet
I bought this 'stripped down' strimmer…
I bought this 'stripped down' strimmer because a vital part of my previous one had failed and it was not possible to obtain a new part from Spear and Jackson. I was expecting a refurbished used strimmer but was very pleased to find that it was new and in perfect condition and working order, using the battery from the other machine. The price was about half of what a new strimmer complete with battery and charger would have cost. Thank you very much, GED.
12 February 2026
Reply from GED Outlet
Thank you very much for your kind review.
We’re really pleased to hear that the strimmer worked perfectly for your needs and that you were happy with the condition and value. It’s great that you were able to use your existing battery and get everything up and running again.
Thank you again for taking the time to share your experience, it’s very much appreciated.
Kind regards
GED Outlet
Unfortunately I have had to send the…
Unfortunately I have had to send the item back. The high heat didn’t work kept cutting off after a few seconds
Purchased a Dyson hairdryer
Company sorted out return straight away.
1 March 2026
Reply from GED Outlet
Thank you for your review.
We’re sorry to hear the high heat setting was not working correctly, however we’re pleased that we were able to arrange the return for you promptly once the issue was reported.
Thank you for taking the time to leave your feedback.
GED Outlet
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