TOTALLY USELESS. I've been using FParking for over 10 years. The change to Crazy Domains has made it super difficult to find the three domains I have. Each time I try I have to call for help as they c... See more
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See what reviewers are saying
I've been with Freeparking for about 20 years. It is only occasionally that I use Freeparking help. The help team has 100% been the best help service I've used. Friendly, competent, patient, solution... See more
Company replied
I was majorly stressed with an urgent need to sort out a problem connecting the FreeParking MX records to Google Workspace so I could launch my business today. I was so lucky that Cleo answer... See more
Company replied
Estilla has a great amount of knowledge and experience and identified the problem immediately. What was good she had a great way of speaking in English, and we had no problem communicating. She was pa... See more
Company replied
3.8
Great
203 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient help
Easy, efficient help from Roger with my multiple queries.
22 August 2024
Unprompted review
Reply from Freeparking
Hello Olivia,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
accounts and support team are hopeless
Been trying to sort my account, no payments in three years have been correctly applied to my account. i have sent multiple emails and now spent another hour on phone.
Bank statements, transactions lists, reconciliation reports are not enough.
Asked to speak to supervisors, emails are ignored.
Its a major to move over 100 domains to another another provider, but that's the only option
Stay away from freeparking and dreamscape.
20 August 2024
Unprompted review
Reply from Freeparking
Hi Iain,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send your customer ID, domain, and any relevant case number to reviews@freeparking.co.nz. This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Gedeon did a great and made the things…
Gedeon did a great and made the things very smoothly
19 August 2024
Unprompted review
Reply from Freeparking
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
Excellent customer service experiences…
Excellent customer service experiences every time I need to ask a question or make a change. Today's example was a perfect example of this. The representative (Junmar), was very polite, explained all my options in clear and simple terms, and even sent through screenshots of an end-to-end process of how I could achieve the change I wanted. Brilliant. And all done in just a few moments. This is why I changed to Freeparking from a much bigger off-shore company that seemed a 'safer' bet but were incredibly difficult and inconsistent with customer service and technical support.
19 August 2024
Unprompted review
Reply from Freeparking
Hi Cari,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Fantastic online assistance!
Irene S was helpful, polite, consistent and patient!
She talked me carefully through my problem and helped me solve it and understand the problem.
19 August 2024
Unprompted review
Reply from Freeparking
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
The helpful and patient
The two people who I spoke to on the phone (Gideon was one) were both great. Very helpful and patient as I struggled with logging in.
15 August 2024
Unprompted review
Reply from Freeparking
Hello Alice,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R
Online Experience Specialist
A Cautionary Tale
A Cautionary Tale:
Our Experience working with New Zealand company Freeparking and recently similar with CrazyDomains from Australia, both owned and operated by Dreamscape Networks International Pte. Ltd. (unfortunately)
After nearly 17 years of loyalty to Freeparking, our/my experience with their IT department and web design team based in Manila Philippines has been nothing short of a nightmare. Over the past 7 months, I’ve been subjected to unprofessionalism, broken promises, and a complete disregard for customer satisfaction.
It began with Freeparking inexplicably deleting my website without any prior notice. After 10 days of downtime, they reinstalled it, but the damage was done. They promised to compensate by rebuilding a new website—a promise that has gone unfulfilled for over 7 months, despite countless calls, emails, and assurances. Every interaction was met with excuses, delays, and hollow apologies, while my business suffered the consequences of their incompetence.
Their corporate approach boils down to this: accept what we offer on our terms, or give up. For a company that claims to value its clients, they have shown a remarkable lack of accountability and transparency. When I attempted to escalate the matter to higher management, I was met with the same runaround, proving that customer service is merely a facade.
I share this experience not just as a warning to others, but as a call to action for businesses considering Freeparking's services—be prepared for disappointment and frustration.
DaVoR Mikulcic principal at studio MWA (Wellington - New Zealand) and davor mikulcic architect (Brisbane - Australia).
12 August 2024
Reply from Freeparking
Hello Davor,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the experience you've had with our services. We take your feedback very seriously and understand the frustration and impact this situation has caused you and your business.
Please be assured that we have located your account and have escalated your case to our dedicated team. One of our managers is now handling your case as a priority. We are committed to resolving this matter as quickly and effectively as possible.
Once again, we apologize for your inconvenience, and we appreciate your patience as we address your concern. We will be in touch shortly with further updates.
Regards,
Ros R.
Online Experience Specialist
Wow!
Wow! I was able to get done what I needed and learn at the same time. Can't speak highly enough of the help I got from Junmar.
15 August 2024
Unprompted review
Reply from Freeparking
Hi Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Speedy Assistance
The wait time to speak to someone wasn't too long & Junmar was friendly and extremely efficient with helping me with my issue. Junmar offered to walk me through how to fix the issue myself, or just do it for me. As I was short on time, I asked Junmar to do it & my problem was fixed instantly.
15 August 2024
Unprompted review
Reply from Freeparking
Hi Jennifer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Fast, efficient service
An issue with email account storage capacity was quickly identified and remedied by Freeparking's support team member, Gedeon.
14 August 2024
Unprompted review
Reply from Freeparking
Hi Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
I have just received amazing support…
I have just received amazing support from Gideon - he was very quick to understand my concerns, and to provide all necessary assistance to resolve them (staying on the line with me until everything was working perfectly. He is an excellent representative of your company.
14 August 2024
Unprompted review
Reply from Freeparking
Hi Alan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
My Support Agent was Fantastic
Interaction ticket I-16236965
My support agent (Junmar I believe) was clear and succinct and listened to my concerns well, answered all my questions and resolved the issue effectively and quickly. The best support I have received from Freeparking to date. Most highly rated - They were exceptional.
8 August 2024
Unprompted review
Reply from Freeparking
Hello Nathan,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that Junmar provided you with such outstanding support. It’s wonderful to know that Junmar was clear, succinct, and attentive to your concerns, and that your issue was resolved both effectively and swiftly.
We take great pride in delivering exceptional service, and it’s incredibly rewarding to hear that this was the best support you’ve received from Freeparking to date. Your feedback means a lot to us, and we will ensure that Junmar’s outstanding performance is recognized.
If you have any further questions or need additional assistance in the future, please don’t hesitate to reach out. Thank you once again for your kind words and for choosing Freeparking. We look forward to continuing to serve you with the highest level of support.
Sambrin O.
Online Review Manager
Basically just an NZ version of…
Basically just an NZ version of CrazyDomains now.
Avoid.
30 July 2024
Unprompted review
Reply from Freeparking
Hello Silke,
I'm sorry to hear about your experience. We take feedback like yours very seriously and are committed to addressing your concerns.
Please provide your customer ID, domain names, and any relevant case numbers to reviews@freeparking.co.nz. so we can investigate this matter thoroughly. We strive to ensure our customers have a positive experience, and we regret any frustration this situation has caused.
Thank you for bringing this to our attention. We are dedicated to resolving this issue for you as swiftly as possible.
Sambrin O.
Online Review Manager
Thanks for the help Earlgin
Easy conversation, very helpful, fixed my problem in no time.
Earlgin was fantastic, I-16000588
he helped fix my domain and swapped it over to my new Squarespace website.
Highly recommend
26 July 2024
Unprompted review
Great Support
Great support for beginner users like myself.
Earlgin was fast & knowledgeable.
26 July 2024
Unprompted review
Great service from Arnel.
24 July 2024
Unprompted review
Terrible!
Terrible!
I have been a long-time client with FreeParking for several years.
2 times in the last 6 weeks they have disconnected my DNS records for ridiculous reasons causing my business to loose communications for several days.
As of right now, I talked to one of their support yesterday, he said the DNS records would take 2-4 hours to propagate and I will be back online.
It is currently the next day and my emails are still down.
I have 10+ domains with PorkBun and I have never had a problem with any of these, only with FreeParking and its by far the most expensive.
Thanks Mark from Freeparking 👍
18 July 2024
Unprompted review
Reply from Freeparking
Hello Oliver,
I apologize for the inconvenience and frustration caused by the DNS issues you've encountered. I understand how critical uninterrupted communication is for your business, especially after being a loyal client for several years.
To help resolve this matter as quickly as possible, please send your customer ID, the affected domain name(s), and any relevant case numbers to reviews@freeparking.co.nz.
Thank you for your patience and cooperation.
Sambrin O.
Online Review Manager
Thanks Freeparking.
Thanks Gedeon and the other wonderful people at Freeparking for aiding me in getting rid of some seriously objectionable emails. It's been a long haul but hopefully the problem is sorted now.
Bestest Wishes.
15 July 2024
Unprompted review
Email not connected to server
After spending half a day trying to sort out why my emails had stopped and trying to fix it myself, Gedeon resolved my email issue with patience and clear directions. Gedeon sorted the problem quickly, much appreciated. (1-15784531) Personal contact via the phone is essential.
15 July 2024
Unprompted review
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