TOTALLY USELESS. I've been using FParking for over 10 years. The change to Crazy Domains has made it super difficult to find the three domains I have. Each time I try I have to call for help as they c... See more
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See what reviewers are saying
I've been with Freeparking for about 20 years. It is only occasionally that I use Freeparking help. The help team has 100% been the best help service I've used. Friendly, competent, patient, solution... See more
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I was majorly stressed with an urgent need to sort out a problem connecting the FreeParking MX records to Google Workspace so I could launch my business today. I was so lucky that Cleo answer... See more
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Estilla has a great amount of knowledge and experience and identified the problem immediately. What was good she had a great way of speaking in English, and we had no problem communicating. She was pa... See more
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3.8
Great
203 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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TOTALLY USELESS
TOTALLY USELESS. I've been using FParking for over 10 years. The change to Crazy Domains has made it super difficult to find the three domains I have. Each time I try I have to call for help as they change something. Using chat is useless - the chat box will not open.
31 July 2026
Unprompted review
Reply from Freeparking
Hi Waicol,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to experience difficulties accessing and managing your domains following the transition from Freeparking to Crazy Domains, as well as the issues you've encountered with our live chat service.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@freeparking.co.nz, so we can investigate this thoroughly and assist you in resolving the concerns you've raised.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
2 years of extremely poor service is enough
Update: In the month since posting the original review I have dealt with Domains renewing when they were not meant to (And having to take the loss on the costs for these domains as they're non refunable), domains expiring when they should have auto-renewed, domains locked with incorrect information and i can't transfer them away for a set period of time. We've had domains down for days at a time due to their invoicing system.
While i appreciate the reply below from them, I won't be reaching out. I'm sure the support we receive will be great, but that's just bcause I've raised my voice. The day to day support and handling of business has been full of false promises and a lack of replies. Prior to Dreamscape acquiring Freeparking, it was a. wonderful company. But today it's been nothing but frustration, lost revinue, lost clients and a time sink. I have begun to migrate my buiness elsewhere and wont be able to recommend Freeparking, Crazy Domains, Discount Domains to anyone going forward.
Want prompt service for an time sensitive issue? Sure, just call them, or Crazy Domains or Discount Domains or Dreamscape, or the other companies they operate through 5 or 6 times, spend a few hours a day on support becuase even if you say no, they still tell you the same thing again and again even though its wrong.
Want to call them for support? Unfortunately they don't answer calls even though its within their call hours.
Want a simple change made? sure, they'll mess up your account and tell you to look into it youself and let them know where they went wrong.
The amount of time this company has cost mine in working hours lost trying to get them to fix the most mundane issues is terrible.
We have more than 200+ Domains on our account with them and at this point it's just going to be more convient to transfer everthing to another provider who actually helps.
7 July 2026
Unprompted review
Reply from Freeparking
Hi Tim,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience delays in receiving support, difficulty contacting our team, and repeated issues that have affected the management of your account and domains.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@freeparking.co.nz, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Kind regards,
Renan D.
Online Experience Specialist
support team are always there to help
support team are always there to help. website builder is simple and easy to use. many other options to choose from.
18 September 2025
Unprompted review
Reply from Freeparking
Hi Hamish,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Was great 15 years ago
Was great 15 years ago, expensive and useless now. I still get their emails as the unsubscribe button doesn't work. How awesome is that, for a freaking web company lol
15 September 2025
Unprompted review
Reply from Freeparking
Hello Daniel,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Sambrin O.
Online Experience Specialist
Cowboys. Don’t use. Used to be good, not anymore.
Free parking said the would rebuild our website and add an SEO package - fine. But they took down our old perfectly adequate site, including our email accounts instead, despite assurances that that would not happen. We have been without our email accounts for over a week now and any email sent can not be recovered. Cannot invoice. Who knows how many new clients we missed out on. Everything we have set up to communicate with our clients and suppliers just poof. We have been in contact every day but just get false promises and a different person every time. Ready to walk away and kiss goodbye to our email accounts, website and 2 K. Have lost all trust. Escalation case E-391109. So do not use theses guys, I feel totally scammed. Freeparking have become smooth talking cowboys - they have changed. Suspect they’re too busy with rebranding and don’t care about small players. So disappointed. Want a refund. We have started rebuilding elsewhere.
14 September 2025
Unprompted review
Reply from Freeparking
Hi Lucette,
Thank you for sharing your feedback, and we’re truly sorry to hear about the difficulties you’ve experienced with your website and email services. We understand how disruptive this situation has been for your business, and we regret the frustration it has caused.
We’ve noted your escalation case E-391109 and will coordinate with the relevant team handling it to ensure this is prioritized for review and resolution. Our goal is to restore your services and address your concerns as quickly as possible.
We appreciate your patience while we work on this and will continue to provide you with updates through your active case.
Kind regards,
Sambrin O.
Online Experience Specialist
Absolutely incompetent customer service
Absolutely incompetent customer service - an outstanding request to provision a simple email account is still pending after 14 days. Phone calls assure me "someone is actively working on it" - this is clearly not true. And now for a request that has a 24-hour SLA, I'm told my escalated ticket may take 3 days to resolve. Find someone else to do business with. FREEPARKING are worse than useless.
11 September 2025
Unprompted review
Reply from Freeparking
Hello David,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
DNS linked in one interaction
Great support from the team at Freeparking. Connected my DNS setting for me.
2 September 2025
Unprompted review
Reply from Freeparking
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Excellent technical support with set up…
Excellent technical support with set up and ongoing maintenance.
29 August 2025
Unprompted review
Reply from Freeparking
Hi Debra,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Fast & efficient service
Fast & efficient service. Highly recommend Freeparking :)
26 August 2025
Unprompted review
Reply from Freeparking
Hello Marina,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Quick and easy resolution, efficient and easy service
My issue was resolved quickly, without frustration, and with little inconvenience to me. Wait times were minimal, and I was able to do other things in the background while I waited.
20 August 2025
Unprompted review
Reply from Freeparking
Hi Taryn,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
My email issue was resolved in minutes
My email issue was resolved in minutes, I am extremely happy with the outcome
14 August 2025
Unprompted review
Reply from Freeparking
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Great online service
I was struggling to understand how our service had been set up and accessed the online help, which was very good. However I still needed more info so used the online chat and got through to a consultant who was able to answer all my questions. Great service!
7 August 2025
Unprompted review
Reply from Freeparking
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Amazing customer service
Amazing customer service! Was able to not only answer my query but resolved the issue with registering my domains in less than a few minutes. Would most definitely recommend!
7 August 2025
Unprompted review
Reply from Freeparking
Hi Sherral,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Neil was super helpful
Neil was super helpful - thank you for helping me sort out our issues!
5 August 2025
Unprompted review
Reply from Freeparking
Hi Rebel,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Great customer service
The Freeparking guys are always amazing, quick to answer and happy to help where they can. Jazzper today was another great example of good customer service! You guys got a great team!
31 July 2025
Unprompted review
Reply from Freeparking
Hi Isabell,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Fast and helpful with finding the info…
Fast and helpful with finding the info I needed.
25 July 2025
Unprompted review
Reply from Freeparking
Hi Carl,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Email Issues
Having used this company for many years to provide me with a service they provide, this was the first time I had had a tech issue and was resolved within one session
9 July 2025
Unprompted review
Reply from Freeparking
Hi Allan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Webmail Problem Unresolved, No Response from Support
I’ve sent multiple emails to the Freeparking support team but have not received any replies, which is very disappointing.
My email is hosted under the WordPress Ultimate Hosting Plan. I am currently unable to send emails to Hotmail addresses. Every time I try to send an email via their webmail (Roundcube), it bounces back with the message “Spam-suspected.”
Freeparking claimed that I had sent too many emails in a short time, which triggered the bounce-backs. However, I only sent four emails in a day—two of which were to Hotmail addresses—and both were rejected.
I’ve attempted to send emails several times over the past few days, but the issue persists.
It’s extremely frustrating that my support requests have been ignored and the problem remains unresolved.
30 June 2025
Unprompted review
Reply from Freeparking
Hi Dennis,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced.
We understand how important reliable email communication is, and we’re sorry to hear about the ongoing issue and lack of response. Please be assured that your concerns have been escalated and we are actively coordinating with the relevant team handling your case.
We’ll make sure to follow up and get back to you as soon as we receive further updates. Your patience is truly appreciated.
Kind regards,
Sambrin O.
Online Experience Specialist
Nonexistent service
I bought email hosting with 5gb of storage. After a while my email stopped working, and I discovered that my mailbox was full. All 500mb of it! I contacted Freeparking and someone eventually rang me. They promised to upgrade my mailbox. A week went by and nothing happened. No business email. I sent another support ticket and again (after two days) I was assured my quota will be upgraded. Another week and nothing, a third complaint sent. Then I get an email with, quote 'As per checking, we can confirm that we are able to adjust the storage here on our end', and nothing happens! Complete waste of space, these clowns.
28 June 2025
Unprompted review
Reply from Freeparking
Hi Gary,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
My frustration with my email issue was…
My frustration with my email issue was relieved by the on line chat, which allowed for the sharing of information and correcting the problem. Thanks
30 June 2025
Unprompted review
Reply from Freeparking
Hi Stephen,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
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