TOTALLY USELESS. I've been using FParking for over 10 years. The change to Crazy Domains has made it super difficult to find the three domains I have. Each time I try I have to call for help as they c... See more
Company replied
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See what reviewers are saying
I've been with Freeparking for about 20 years. It is only occasionally that I use Freeparking help. The help team has 100% been the best help service I've used. Friendly, competent, patient, solution... See more
Company replied
I was majorly stressed with an urgent need to sort out a problem connecting the FreeParking MX records to Google Workspace so I could launch my business today. I was so lucky that Cleo answer... See more
Company replied
Estilla has a great amount of knowledge and experience and identified the problem immediately. What was good she had a great way of speaking in English, and we had no problem communicating. She was pa... See more
Company replied
3.8
Great
203 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to cancel an auto renew
I had to cancel an auto renew. I used the chat to ensure I had taken the correct steps. It was easy and the person was polite and made sure I had finished all steps. A big thank you to Freeparking
13 June 2025
Unprompted review
Reply from Freeparking
Hi Yvonne,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
super quick and on point to solve the…
super quick and on point to solve the issue
6 June 2025
Unprompted review
Reply from Freeparking
Hi Elaine,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Useless company.
Useless company.
Their systems are glitchy
I pay and they send another reminder instead of a receipt.
If you read their reviews it's obvious they are not genuine, they have people write fake positive reviews in unnatural prose.
Avoid this company.
31 May 2025
Unprompted review
I had to transfer my domain name for a…
I had to transfer my domain name for a personal reason and the CSR Emmanuel was courteous and kind and helped me locate what I needed. Thank you E!
27 May 2025
Unprompted review
Reply from Freeparking
Hello Amanda,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Top of the game
extremely helpful and knowledgeable staff, love the layout with simple to use settings with features easily managed by anyone.
26 May 2025
Unprompted review
Reply from Freeparking
Hello Dr. Emmett,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Good service
The representative was polite, prompt in his responses, and highly professional. He demonstrated a strong level of expertise and knowledge
26 May 2025
Unprompted review
Reply from Freeparking
Hi Tembam,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Poorly skilled support is slow and frustrating to deal with
Every time I had an issue with their support they were slow to respond and their initial replies always felt like playing for more time by asking for additional details to confirm my identity despite providing my customer ID and the website mentioned being clearly unreachable. This would always lead to further day+ delays resolving the issue.
If you manage your own DNS or use something like Cloudflare as a proxy then it will take additional frustrating effort trying to convince the support staff you're actually hosting you website with them. Last time I did this I provided screenshots of the relevant DNS records pointing to their server IP address, yet still the support member claimed that IP address didn't belong to them and I should contact a different company (telling them to drop a test file on the server and trying to reach it finally convinced them I was hosting with Freeparking).
Additionally, they only seem to have vey basic knowledge of web frameworks so would usually try and point to my lack of an index.html file for the reason the site is down, despite none of my sites requiring one to function, and the sites running fine until the issue occurred.
While I had fairly good uptime when the sites were running as expected, the uptime monitoring tools I use did indicate there was lots of brief periods of downtime being experienced by my sites. Quite often brief daily downtime.
1 May 2025
Unprompted review
Reply from Freeparking
Hi Gavin,
Thank you for taking the time to share your experience. We're very sorry to hear that you've had difficulties with our support team and service reliability. This is certainly not the experience we aim to provide, and we appreciate your detailed feedback.
We’d like to investigate this further and better understand what occurred so we can address the concerns you've raised. At your convenience, please email us at reviews@freeparking.co.nz with the following details:
-Your Customer ID
-The domain name(s) affected
-Any relevant case or ticket numbers
This will help us review the history of your support interactions and take appropriate steps to prevent similar issues in the future.
We truly value your feedback as it helps us improve, and we hope to have the opportunity to restore your confidence in our services.
Kind regards,
Sambrin O.
Online Experience Specialist
Trying to update website services page…
Trying to update website services page and always crashes, flips photos around, and runs very slow.
25 May 2025
Unprompted review
Reply from Freeparking
Hello Rowan,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Staff of Freeparking are always very supportive!14
Staff of Freeparking are alway courteous and helpful!
14 May 2025
Unprompted review
Reply from Freeparking
Hello Dice,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Top Customer Service
This company has the absolute best customer service especially dealing with a novice like me. I highly recommend them and the services they offer.
8 May 2025
Unprompted review
Reply from Freeparking
Hello Dianne,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Run the other way
Run the other way, they are super keen and can set your website hosting etc within minutes - but try to shut down the website - they took 4 months to do this. They ask for specific information, you supply it and then they ask for more, they kept doing this for four months all the while charging you for a website you no longer want. You think Vodafone/One is bad these guy leave them in the slow lane for how bad their customer service is. Most appalling service ever
I am now being asked by Turstpilot via Freeparking about more information - not going to happen - this is the same as what Freeparking did -asking the same thing over an over again and not taking proper action
7 June 2024
Unprompted review
Reply from Freeparking
**UPDATED**
Hi Hadyn,
Thank you once again for your feedback and for providing your details via Trustpilot.
We have located an account associated with the email address you provided; however, we can confirm that there are currently no active services on this account. The account previously held a hosting plan, which was archived in December 2023.
To assist you further, could you please check if you may have another account that relates to the issue mentioned in your review? If so, we kindly ask that you send the relevant account details to reviews@freeparking.co.nz, and we’ll be happy to investigate this matter thoroughly.
We appreciate your cooperation and look forward to resolving this as quickly as possible.
Regards,
Sambrin O.
Online Experience Specialist
******************************************************************************
Hi Hadyn,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience.
We understand how frustrating this situation must have been, particularly with the delay in processing your website shutdown request and the repeated information requests. This is certainly not the level of service we aim to provide, and we regret any inconvenience caused.
Please rest assured that we have received the account details you shared via Trustpilot, and our team is currently looking into your case. We are committed to resolving this matter promptly and will be in touch directly to ensure everything is addressed appropriately.
Once again, we sincerely apologize for the inconvenience and appreciate your patience as we work to make this right.
Regards,
Sambrin O.
Online Experience Specialist
Top tier customer service
Resolved quickly and in a friendly manner - some of the best Customer Service I've experienced
7 May 2025
Unprompted review
Reply from Freeparking
Hi Liam,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Simple process to transfer domain and…
Simple process to transfer domain and email. When I needed some support the online chat help (an actual person) was quick, friendly, and resolved the issue with no fuss. Great experience!
2 May 2025
Unprompted review
Reply from Freeparking
Hello Craig,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
STAY AWAY
STAY AWAY!
I was charged for a domain $60 a year , even though I was paying monthly for a sitewiz subscription which apparently includes free domain ( it does not) they charge you for both the domain name and subscription, even when I asked about the double charge they did not care , they just said too bad , complete rip off , stay away and use a more honest website host
30 April 2025
Unprompted review
Reply from Freeparking
**UPDATE**
Hi Max,
We would like to clarify that the free domain offer is only available when a Sitewiz subscription is purchased on an annual plan and bundled with a new domain during the same transaction. Since your domain was registered prior to your Sitewiz subscription and is on a monthly plan, it unfortunately does not qualify under the promotional terms.
We never want our customers to feel misled, and we’re here to assist if you'd like to revisit the option we’ve provided or if you have any other concerns. Please feel free to reach out directly—we would be more than happy to continue the conversation and work towards a positive resolution.
Regards,
Sambrin O.
Online Experience Specialist
**************************************************
Hi Max,
Thank you for your feedback, and we're sorry to hear about your experience. We understand your concern regarding the domain charge and your Sitewiz subscription.
To help us look into this further and provide a proper resolution, could you please email us at reviews@freeparking.co.nz with your Customer ID, domain name, and any relevant case number? Once we receive your details, we’ll be able to investigate and assist you directly.
Regards,
Sambrin O.
Online Experience Specialist
My Wallet didn't work
The payment page for the Cart was unresponsive when I tried to use the "My Wallet" item. I had to get Chat help (they were very good) and re-enter my credit card numbers as a new card even though the numbers were correct in the "My Wallet".
30 April 2025
Unprompted review
Reply from Freeparking
Hi Keith,
Thank you for your feedback, and we're glad to hear our support team was able to assist you. We're sorry to learn that you had trouble using the "My Wallet" feature on the payment page.
To help us investigate this further and improve your experience, could you please email us at reviews@freeparking.co.nz with your Customer ID, domain name, and any relevant case number you may have? We’d like to look into this more closely and ensure everything is working as expected.
We appreciate you bringing this to our attention.
Regards,
Sambrin O.
Online Experience Specialist
My Business Launch Hold Up Was Sorted By Cleo
I was majorly stressed with an urgent need to sort out a problem connecting the FreeParking MX records to Google Workspace so I could launch my business today.
I was so lucky that Cleo answered my help call to FreeParking.
She sorted the problem out very quickly and had the problem fixed in minutes.
That meant that I was able to launch my business that was 10 days overdue.
Cleo is very intelligent, experienced and knowledgeable. She would be great in a management role.
25 April 2025
Unprompted review
Reply from Freeparking
Hi David,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Stay away from this company ( Where…
Stay away from this company ( Where ever it is supported now )
In the last year
1. My website ( Site-wiz wasn't updating it took me 1 MONTH to get them to fix it I couldn't adjust any pages
2. THEN WORSE !! They used to have a warning message your mailbox is nearly full INSTEAD they just started bouncing emails !!!
This for sure has cost me if it wasn't from a well known customer letting me know I would not have had any idea the emails were not reaching the destination
BE CAREFUL WITH THIS NEW SO CALLED HOSTING SITE ORGANIZATION
“BY THE WAY THEY WANTED MORE MONEY TO FIX THE PROBLEM ..LOTS MORE ! “
24 April 2025
Unprompted review
Reply from Freeparking
Hi Client,
Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you've faced with your website updates and email service — we understand how frustrating this must have been.
We take feedback like yours seriously, and we’d like to look into this further to see how we can make things right. At your convenience, could you please email your Customer ID, domain name, and any relevant case reference numbers to reviews@freeparking.co.nz? This will help us investigate your concerns in more detail and ensure they are addressed appropriately.
We appreciate the opportunity to improve and hope to resolve this matter to your satisfaction.
Regards,
Sambrin O.
Online Experience Specialist
Gmail issue resolved Quickly
Needed help to resolve an issue with sending emails to gmail accounts. Contacted Support and they were able to resolve the issue for me in very quick time which was very much appreciated
22 April 2025
Unprompted review
Reply from Freeparking
Hi Rex,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Impressed; resolved two issues successfully
Resolved two issues successfully; very quickly and very competently. Impressed.
22 April 2025
Unprompted review
Reply from Freeparking
Hello David,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
purchased domain and hosting wordpress…
purchased domain and hosting wordpress then realised it wasnt combatible with the website builder i had used. support was helpful and i got refunded proportionately. overall satisfied
18 April 2025
Unprompted review
Reply from Freeparking
Hello David,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
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