TOTALLY USELESS. I've been using FParking for over 10 years. The change to Crazy Domains has made it super difficult to find the three domains I have. Each time I try I have to call for help as they c... See more
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See what reviewers are saying
I've been with Freeparking for about 20 years. It is only occasionally that I use Freeparking help. The help team has 100% been the best help service I've used. Friendly, competent, patient, solution... See more
Company replied
I was majorly stressed with an urgent need to sort out a problem connecting the FreeParking MX records to Google Workspace so I could launch my business today. I was so lucky that Cleo answer... See more
Company replied
Estilla has a great amount of knowledge and experience and identified the problem immediately. What was good she had a great way of speaking in English, and we had no problem communicating. She was pa... See more
Company replied
3.8
Great
203 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I definitely would not recommend
I definitely would not recommend freeparking to anyone. I am new to this and wish i had done more research before going with them. I have a domain name as well as email hosting and the email hosting has been an absolute nightmare. Nothing set up properly, you need to do it all yourself. Unable to send or receive emails. their mail server looks like it's from the 90's and after days of back and forth with help teams etc it still isn't working after I have been told it should be all fixed. I am now requesting a refund so I can go with a different company.
17 April 2025
Unprompted review
Reply from Freeparking
Hi Lauren,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Sambrin O.
Online Experience Specialist
Reply from Freeparking
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Grateful, thank you
My representative Jazzeer was very helpful and patient, I appreciated this as I was a bit stressed out. Thank you very much
16 April 2025
Unprompted review
Reply from Freeparking
Hi Nicole,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Reply from Freeparking
Hello Melissa,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Good quick support.
10 April 2025
Unprompted review
Reply from Freeparking
Hi Matt,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
I had an email sending issue and went…
I had an email sending issue and went through the chat system to someone who fixed it very quickly.
26 March 2025
Unprompted review
Reply from Freeparking
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Great experience resolving a DNS issue…
Great experience resolving a DNS issue with the support team today. Very quick and easy to manage the process over chat!
25 March 2025
Unprompted review
Reply from Freeparking
Hello Michele,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Estilla has a great amount of knowledge…
Estilla has a great amount of knowledge and experience and identified the problem immediately. What was good she had a great way of speaking in English, and we had no problem communicating. She was patient with me because I am nearly totally deaf, whereas others in in your company do not listen and allow for elderly people. I am 82 years old just a chicken. Thank you for allowing me to place feedback. If we didn't get it sorted today, we were going to another supplier. 1-19873242
17 March 2025
Unprompted review
Reply from Freeparking
Hi Bryan,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Customer with a domain and emails
Customer with a domain and emails. We were contacted by Free parking well before the due date of renewal with a 'deal'
Funny thing is the deal was almost 3 times more than what we normally pay for renewal.
The pitch was our email is almost full we should go on unlimited. We said no thank you and they still invoiced us for this large amount.
Upon checking our email storage it was only sitting at 25% full, this was voiced on the phone when we asked for the invoice we should not have recieved to be cancelled and they had no words other than a awkward gulp as they had flat out lied to us to get us to sign for another 3 years on a deal that would have cost us a extra $700 more for 1 more year. keeping in mind we only pay max $550 for 2 years.
7 March 2025
Unprompted review
Reply from Freeparking
Hi Aalyse,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, could you please send us your account number and any relevant details about the case to reviews@freeparking.co.nz? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Knew exactly what I needed and asked…
Knew exactly what I needed and asked for and provided a very fast response.
6 March 2025
Unprompted review
Reply from Freeparking
Hi Michele,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
...and it continues downward
After my previous review on 21 Feb 2025, my case finally had some heat put on it and it was 'escalated'.
Another 2 weeks later I have them saying problem is resolved - which it wasnt.
Now there's emails coming to me saying they are investigating why my URL 'isnt accessible' when that is not the issue at all. That was a test URL I provided for them to show their server was improperly configured.
As a web developer who configures web servers aswell, I have repeatedly told them exactly where to look for the issue. It sounds like it is getting bounced around their entry level support staff again.
They have failed to provide the service that I am paying for and no indication of an account credit to compensate for the now 2 months of my web apps not functioning because of their server 'upgrade',
6 March 2025
Unprompted review
Reply from Freeparking
Hi Wayne,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, I have made a follow-up with our team handling your concern to expedite the resolution.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Very poor customer support, website price doesn't match with what I got charged.
I had a very disappointing experience with customer support. I spent five hours over five days trying to resolve an issue, but no solution was provided.
Their dashboard does not offer an option to turn off auto-renewal, and they charged my account more than a week in advance. The pricing for the second year is excessively high—$63 for a .co.nz domain. I strongly recommend using a different service provider that charges around $33 instead.
Here’s how I believe they operate: they have multiple companies under one umbrella, including Crazy Domains, Discount Domains, and Freeparking. Freeparking advertises a price of $29, but it’s only for the first year and is misleadingly presented without mentioning this limitation. Crazy Domains and Discount Domains list their prices at $35 or $38, leading customers to register with Freeparking under the impression that the renewal price will remain low. However, after the first year, they suddenly increase the price to $63.
Additionally, when I initially purchased my domain, it indicated a crossed priced of $49.95per year, but it wasn't showing that it will start from next year or one one-off discount but the actual charge ended up being $54.89 plus GST $63.12. The same issue arose with email hosting; even though the online price is listed at $5.50 per month, I was charged $78 for 12 months. They could not provide an explanation for this discrepancy. I was told they would check with the sales department and would get back to me, but they never followed up.
When my email service expired, they refused to give me the online pricing of $5.50 because they claimed the second-year rate is different, which is not disclosed on their website. Overall, I feel this is a total scam designed to extract more money from customers without offering good support. In short they agreed on different terms with the customer while signup and they changed the price later which no one noticed due to auto-renewal.
24 February 2025
Unprompted review
Reply from Freeparking
Hi Keni,
We’re sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Transparency and customer satisfaction are important to us, and we would like the opportunity to review your concerns in detail.
We understand how frustrating unexpected charges can be, and we appreciate your feedback on pricing clarity. We will review this internally to see where improvements can be made. Auto-renewal is designed to prevent service interruptions, but we regret any inconvenience caused by the timing of the charge.
We’d like to investigate the discrepancies you encountered and address any unresolved concerns. Please email your customer ID, domain name, and any relevant case number to reviews@freeparking.co.nz, and we’ll be happy to assist you further.
Regards,
Sambrin O.
Online Experience Specialist
The #1Best Help DeskI've been with Freeparking for about 20…
I've been with Freeparking for about 20 years. It is only occasionally that I use Freeparking help. The help team has 100% been the best help service I've used. Friendly, competent, patient, solution focused, effective. Yesterday was the first time I have used the Philippines based help and the experience was consistent with the old New Plymouth based team. Cheers John, from Lou
14 February 2025
Unprompted review
Reply from Freeparking
Hi Louis,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Professional Service with great…
Professional Service with great customer skills from Paul at Free Parking my ticket was I-19282476
8 February 2025
Unprompted review
Reply from Freeparking
Hi Mr. Hulme,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Helpful service
I spoke with Lucebar who was very helpful. My work emails had stopped coming through this morning, on a busy work day, and he solved the problem quickly and efficiently.
3 February 2025
Unprompted review
Reply from Freeparking
Hi Lorraine,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Perserverence
Perserverence - My agent didnt give up and went the extra mile until we unravelled the problem. Very happy customer
24 January 2025
Unprompted review
Reply from Freeparking
Hi Roger,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Sambrin O.
Online Experience Specialist
Quick resolution of the issue
Anupriya resolved my issue quickly. Thanks
23 January 2025
Unprompted review
Reply from Freeparking
Hello Bruce,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
helpful and polite
21 January 2025
Unprompted review
Reply from Freeparking
Hello Peter,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Friendly and knowledgeable
Friendly, helpful and very knowledgeable help desk. My second recent interaction with the help desk and can't fault them at all. Ticket no
I-18944318
20 January 2025
Unprompted review
Reply from Freeparking
Hello John,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Bern O.
Online Experience Specialist
Vincent is awesome
Vincent was awesome - super fast and resolved my issues without any hassle!
13 January 2025
Unprompted review
Reply from Freeparking
Hi Joel,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Freeparking.
Regards,
Rose R.
Online Experience Specialist
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