Card readers have not turned up so the order has not been completed despite being told delivery would be 2-3. The order was over a month ago and despite emailing and calling no refund or replacement r... See more
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I ordered my SumUp card reader almost 10 days ago, they send me an email that they have posted it by Royal Mail but I haven’t received it yet
Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phon... See more
Device worked fine today on first use. Very quick and effective responses to my request for help in connecting to phone, though initially found it difficult to find instructions. Got a bit fed up of... See more
Company details
Written by the company
Leading provider in retail card machines for SME's in the UK. We believe in no contracts, straight talking one off cost and let your business accept payments.
Contact info
5300 Lakeside, SK8 3GP, Cheadle, United Kingdom
- 0161 341 2244
- hello@freecardmachine.co.uk
- freecardmachine.co.uk
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Hasn’t replied to negative reviews
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Great service
Placed an order on 14th September
Placed an order on 14th September, said delivery would be 2-3 days but it hasn't arrived. I have sent various emails but so far no response.
Ordered a machine on 14 September
Ordered a machine on 14 September, they said 2-3 days delivery. Phoned after a week, assured it would arrive last week. Tried to call - left in a queue. Have emailed - no reply yet.
Have checked on Companies House - one individual owns it, but has 8 other very small enterprises!!!
DO NOT BUY OFF THIS COMPANY
DO NOT BUY OFF THIS COMPANY
I placed an order 2 weeks ago still no sign of my order they will not reply to my emails and the customer number I just rings out
This is a scam company based inCheadle Manchester
Terrible my Oder never arrived still…
Terrible my Oder never arrived still waiting!!!!!!!
sum up card readers best price speedy delivery ..
The sum up card readers I bought from here were the cheapest on the Internet, and too good to be true I thought until I purchased them and they arrived a few days later! Superb! I’m very pleased with the product and service. Card readers work perfectly fine.
Use a different company
Impossible company to get hold of. Quoted 2 - 3 days working days for delivery after 5 working days and no contact from company tried for days to get a hold of someone to tell me where my card machine was.
A great little card machine
A great little card machine, easy to start up following the online instructions. Quick delivery.
Card Reader
Easy to order, super quick delivery.
Clear instructions to follow and set up.
Set up and using it straight away
Size is good and fits in my coaching bag.
Affordable and delivered promptly.
The item I ordered did not arrive!
The item I ordered did not arrive! The company confirmed it had been lost in the delivery system. A replacement was issued immediately. Altogether a very good service.
Don't order from these
Don't order from these, after 2 weeks of waiting for my order they cancelled it with no explanation why and a week later I'm still waiting for a refund. Joke of a business
QUick and easy to order and delivered…
QUick and easy to order and delivered promptly. Very simple to set up - lets hope it works !
Arrived as expected and a great price.
Easy to use and detailed information to…
Easy to use and detailed information to hand immediately
after 18 mths of having my first…
after 18 mths of having my first machine it started to male function so no longer working may 2nd I then googled for a replacement reader . I paid on may 4th for new air reader , by 11th still not delivered and thats with royal mail 1st class delivery , i am losing customers by then due to no other way of taking card payementS . I was actually worried i had been scammed so i then had to hunt out a number to ring in desperation , the number given out is a recorded message that goes round the houses , it gives you 2 companies which give you more recorded waffle and options. The company that sounded a little like the one i had bought from SO i pressed to make contact at 9 .20 in the morning a sales team number , after 35 mins of absolute tosh as in a recording " our team are trying their very best to help you " like hell they are . I put phone down and retried with the option of the other named company which was a pay something name , NOTHING LIKE THE WEBSITE COMPANY NAME I HAD PURCHASED FROM, low and behold within a few mins i had a real live person , a young lady in manchester with a terrible phone line ,any how she eventually found my order and told me it wasnt even sent out till the Wednesday the 10th , i cant knock her because she was really trying to resolve the situation
i got home the eve of the 13 th and it was finally delivered to my address but the costs to my business due to dead slow or 0 activity in distribution from sellers, which cost me and lost me clients . maybe if you want to order a spare machine its okay but dont bother if your other has broken , the waits far far to long , at worst it should have been in my hand by the 9th
.
Taking too long to delivered plus I…
Taking too long to delivered plus I emailed twice but they didn’t reply
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