I ordered my SumUp card reader almost 10 days ago, they send me an email that they have posted it by Royal Mail but I haven’t received it yet
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Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phon... See more
Device worked fine today on first use. Very quick and effective responses to my request for help in connecting to phone, though initially found it difficult to find instructions. Got a bit fed up of... See more
Device was delivered; did take nearly two weeks to arrive despite being marked as dispatched soon after purchase. It is apparent postage was booked but the item wasn’t sent for another week. Communi... See more
Company details
Written by the company
Leading provider in retail card machines for SME's in the UK. We believe in no contracts, straight talking one off cost and let your business accept payments.
Contact info
5300 Lakeside, SK8 3GP, Cheadle, United Kingdom
- 0161 341 2244
- hello@freecardmachine.co.uk
- freecardmachine.co.uk
2.7
Poor
298 reviews
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Hasn’t replied to negative reviews
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I have not received my machine 😡
27 March 2023
Great service
23 March 2023
Con do not purchase
I paid for the item you never sent it. I have sent you four emails and had no reply. I even phoned and the lady said I would need to send email. Again no reply. Now I've got to go through PayPal and ask for my money back because this company does not respond.
27 March 2023
I think your customer service is not…
I think your customer service is not very good at all, also you need to look at your website and maybe change your delivery information “from telling customers that their delivery will take 2-3 working days!!!
Where in fact it takes 7 days…
23 March 2023
Great company
This was a great purchase for us as we are a new business just starting up and the opportunity to give customers a chance to pay by card is a real bonus. Thank you so much
13 March 2023
Cancelled my order after 2 weeks saying…
Cancelled my order after 2 weeks saying 'we dont sell in bulk' (I only ordered 10 units 🤦♂️) then when I questioned whether I could make 10 individual orders, they didn't bother responding. Will stick with toolstation next time as they are about the same price anyway.
10 January 2023
Unprompted review
Everything was so easy and my goods…
Everything was so easy and my goods arrived just as you advised they would
6 February 2023
glad I got this Everything worked like clockwork
Everything worked like clockwork, no problems , thanks
26 January 2023
great service thank you
3 February 2023
Prompt delivery and got what I ordered
Prompt delivery and got what I ordered. Can't complain with that
26 January 2023
Still not delivered
28 December 2022
I am yet to receive my order 3 weeks…
I am yet to receive my order 3 weeks and waiting..
2 December 2022
Ordered 12 days ago with a 2-3 business…
Ordered 12 days ago with a 2-3 business day postage. There has been postal strikes which I understand. However I have had no postage updates that the item has been sent and when I email I am continually told I will need to wait without any ETA. Really could have done with the machine this past week however due to lack of communication would never use this company to order again. I just hope I actually receive the product at least
21 December 2022
Worst,
Worst,
I paid for 2-3 days delivery,
This is 10th day today.
Item not received yet.
When I enquired they provide fake royal mail tracking number.
20 December 2022
I had to chase the delivery
I had to chase the delivery, I was told that it had been posted but must have been caught up in the postal strike. The postage date on my parcel was the 14th Nov the Delivery date was the 15th Nov my order date was the 4th November.
15 November 2022
Still haven’t received my order says…
Still haven’t received my order says 2-3 days but tracking is invalid and no one replies to my emails!!
5 November 2022
Unprompted review
Delivered faster than expected and…
Delivered faster than expected and we'll packaged.
4 November 2022
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