the machine was dispatched but one week later has not been delivered (the web site said 2 to 3 days working day delivery). We also have no tracking number to check on the PO website for progress on d... See more
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See what reviewers are saying
Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phon... See more
It wasn't a new machine, been re sealed, clear circular stickers over the breached original ones, and the printed cardboard sleeve was missing. However, the card reader was in good condition, without... See more
Device was delivered; did take nearly two weeks to arrive despite being marked as dispatched soon after purchase. It is apparent postage was booked but the item wasn’t sent for another week. Communi... See more
Company details
Written by the company
Leading provider in retail card machines for SME's in the UK. We believe in no contracts, straight talking one off cost and let your business accept payments.
Contact info
5300 Lakeside, SK8 3GP, Cheadle, United Kingdom
- 0161 341 2244
- hello@freecardmachine.co.uk
- freecardmachine.co.uk
2.7
Poor
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Save your time and go somewhere else
After two weeks with no correspondence and no delivery. I cancelled the order. Very quick to take the payment but they obviously do not have the stock.
The telephone number is never answered, and email is also a waist of time.
Pay the extra and go straight to Sumup.
21 February 2024
I canceled the item no communication at all and they said 2 or 3 working days going to 7 days nothing happening
Unless that's all.i can say
21 February 2024
Scam
Any review above one star must be a friend or member of this company.
No deliver as promised and no answer to emails. You have been warned!!!!!
28 February 2024
Unprompted review
disappointed
when purchasing, I was assured that the delivery would be within two to three business days. However, after the first week there was no information and there was no delivery. Only when I tried to place an order and report it by phone, after another week I received the parcel.
5 February 2024
I never received any notification of…
I never received any notification of delivery and never got a response when I contacted you
5 February 2024
Not got it yet had to buy another can I…
Not got it yet had to buy another can I have my money back thanks
5 February 2024
ordered but did not get the product! its scam!
i bought the sumup card reader for over a week, but did not get the product! i tried to call the CS, but she just ask me to wait! and since i need it very urgent for my weekend market, i have to buy another one from another shop! waste my money and time!
5 February 2024
AVOID
Cut price card machine that didn't last very long at all and refused to give a refund or take any responsibility.
1 December 2023
Unprompted review
I ordered my machine four weeks ago and…
I ordered my machine four weeks ago and still haven’t received it. Where is my order?
19 December 2023
Machine arrived not working
Machine arrived not working, unable to connect bluetooth. When contacted their customer services dept was told I had to go to Sum Up as it wasn't their problem. Have now been referred to their terms and conditions, but obviously this item is not fit for purpose according to the Consumer Rights Act 2015
14 December 2023
Took forever to arrive and customer…
Took forever to arrive and customer service is the worst
19 December 2023
Absolute rubbish of a service
Absolute rubbish of a service, ordered a sumup and waiting for delivery but then checked and order was cancelled for no reason, no email, no phone call . Rang up and they said a team will get in contact, no contact, rang again few days later and same thing happened , no one got in contact. What a rubbish of service. Never use this company.
15 December 2023
Unprompted review
Delivery time was not the 2 to 3 days…
Delivery time was not the 2 to 3 days as stated but in fact almost 2 weeks. I’m trying to go through a return but can’t seem to get a reply.
1 December 2023
My card reader was delayed in the post
My card reader was delayed in the post. Your staff answered my emails quickly and confirmed the posting date. A week later, Royal Mail delivered the reader.
5 October 2023
Very Happy
Fast delivery and the SumUp Air is actually a piece of cake to set up and test, and I am quite tech-phobic! Really pleased all round, great item for my small sole trader business.
9 October 2023
Great price and service
Great price, quick dispatch and item exactly as ordered. Definitely recommend!
9 October 2023
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