I ordered my SumUp card reader almost 10 days ago, they send me an email that they have posted it by Royal Mail but I haven’t received it yet
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Only problem i faced when i tried connecting with customers services on multiple occasions , had no reply but I found number on Google and I tried that spoke to lady and she promised she will phon... See more
Device worked fine today on first use. Very quick and effective responses to my request for help in connecting to phone, though initially found it difficult to find instructions. Got a bit fed up of... See more
Device was delivered; did take nearly two weeks to arrive despite being marked as dispatched soon after purchase. It is apparent postage was booked but the item wasn’t sent for another week. Communi... See more
Company details
Written by the company
Leading provider in retail card machines for SME's in the UK. We believe in no contracts, straight talking one off cost and let your business accept payments.
Contact info
5300 Lakeside, SK8 3GP, Cheadle, United Kingdom
- 0161 341 2244
- hello@freecardmachine.co.uk
- freecardmachine.co.uk
2.7
Poor
298 reviews
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Hasn’t replied to negative reviews
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Card Machine still hasn’t turned up 3…
Card Machine still hasn’t turned up 3 weeks after order, emailed, complained, still nothing
27 February 2025
Very quick service
19 February 2025
Excellent
Excellent website made the choice of machine and account were super simple, coupled with reasonable delivery rates it was a no brainer decision
24 February 2025
I haven't received my card machine.
I haven't received my card machine.. Estimated arrival time was given 2-3 days it now nearly a month i still haven't received card machine.. scammers.. please refund or ill report..!!
20 January 2025
SumUp card machine OK for octogenarians!
Device worked fine today on first use. Very quick and effective responses to my request for help in connecting to phone, though initially found it difficult to find instructions. Got a bit fed up of getting security messages at the beginning but that has now eased. It’s going to be useful and seems fairly straightforward to operate - time will tell.
4 November 2024
Low cost and very easy to use.
25 June 2024
Sent to wrong address. Not received
The initial address on the order form was incorrect and was a previous address I no longer have access too. I immediately emailed your company through the link and through customer service email line. I sent at least 5 emails with details of address to be actually sent too. There was no reply and I tracked the item on Royal Mail app going to and delivered too wrong address. Not happy but who do you tell. Nobody replies
11 July 2024
It was ordered nearly two weeks ago…
It was ordered nearly two weeks ago with a delivery timescale of 2/3 days. I still haven’t received the card reader and have had to make alternative arrangements - I will be calling for a refund
25 June 2024
Ordered on 21st june still not recieved…
Ordered on 21st june still not recieved on 4th july and was purchased for event.
When checking tracking royal mail havent even recieved it to attempt delivery.
25 June 2024
Do not buy from here absolute scam…
Do not buy from here absolute scam never received my order and no communication
25 June 2024
I haven’t had chance to use yet -the…
I haven’t had chance to use yet -the USB cable not a good fit /hard to fit in phone and very hard to remove-had to use my Kindle cable
18 June 2024
Fake company.
Fake company.
Ordered a Sumup card reader, never turned up, I've sent two emails, no reply. Requested a refund, I don't think I'll see it.
This is a scam.
12 June 2024
Unprompted review
Avoid
They don’t reply to emails! Ordered a sum up card machine as I dropped mine and it stopped working! 1-3 days delivery is a joke I’m still waiting! They do not answer emails so I don’t know what’s happend to my order! Terrible customer service!
7 June 2024
Unprompted review
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