I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... See more
Company replied
we needed a box of Kardean flooring to replace a few existing strips that had been scratched during some kitchen work. We found it in stock here at a great price and and minuscule delivery cost compar... See more
Company replied
So please with my order of Karndean Natural Prime oak glue down. The floor isn't down yet but all the boxes are pristine and the batch numbers for all 24 packs match. The price was the best I could fi... See more
Company replied
Company details
- Flooring Store
- also in
- Carpet Store
- Decoration and Interior Design Store
- Furniture Wholesaler
- Home Improvement Store
- Wood and Laminate Flooring Supplier
Written by the company
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Contact info
Unit 9 Newbury Works , BA3 5RX, Coleford , United Kingdom
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4.3
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered some underlay and they…
Ordered some underlay and they delivered it quite quickly.
17 May 2026
Reply from FranklyFlooring&Furniture
Thanks for your review! Glad to hear your underlay arrived quickly. We appreciate your order and hope to see you again in the future.
Great customer service
Great customer service. Product easily purchased online with a telephone query answered directly. Great competitive price. Speedy delivery. Good communication👍
8 May 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thanks for your kind review. We're pleased everything went smoothly, from answering your questions to getting your order delivered quickly. It's great to hear you were happy with the service and the price. Thanks again for choosing Frankly Flooring.
What wonderful customer service this…
What wonderful customer service this company has. Along with that their prices are more than competitive. Millie was the name of the lovely lady I dealt with. She went above and beyond for me when we were struggling to source our floor tiles keeping me in the loop as far as the suppliers were concerned. Thank you
28 February 2026
Unprompted review
Incorrect Flooring Colour Delivered – Order Issue
Wrong flooring order we recently received. Although the order confirmation clearly shows the correct colour, the delivery we received was incorrect.
staff have been very helpful in arranging a re‑order and organizing collection of the incorrect items, and we appreciate their assistance. However, we are still unsure how the wrong colour was sent out in the first place, given that all confirmation details were accurate on our end.
13 May 2026
Excellent job
20 May 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for your review. We’re really pleased everything met your expectations and appreciate you taking the time to share your feedback with us.
Reply from FranklyFlooring&Furniture
Thank you for the great feedback. We’re delighted you were happy with the service and really appreciate you taking the time to leave a review. Enjoy your new flooring!
Reply from FranklyFlooring&Furniture
Thank you for your kind feedback. We’re really pleased you were happy with the service and speedy delivery. It’s greatly appreciated and we hope to help you again in the future.
Quick delivery and great support.
24 April 2026
Reply from FranklyFlooring&Furniture
Thank you for your review. We’re delighted your order arrived quickly and that our team could provide the support you needed along the way. We really appreciate your feedback and your custom.
Please be kind to yourself - buy elsewhere
This company provided different shades of what should have been a single uniform patterned vinyl. Upon complaint, my integrity was questioned and then they used a cover-all clause to deny responsibility for the mistake.
Things do happen with products from many companies, but it's the way the customer is treated plus the willingness to fairly settle things that distinguish a company against its competitors.
This is not a good firm to buy from.
There are so many others - choose one.
As an addendum, do note that the response from the company is froth and bubble. No resolution offered from them taking responsibility for what is sold, merely a generic reply to appear as though my complaint mattered. It would surely have been far better ro have kept silent.
6 April 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for your feedback. We’re sorry to hear you remain dissatisfied with the outcome of this matter.
At no stage was it our intention to question your integrity, and we regret if our communication came across that way. We always aim to investigate concerns thoroughly and fairly while also following the manufacturer’s guidance and our published terms and conditions.
We appreciate that this experience did not meet your expectations and thank you for taking the time to share your comments.
As a flooring supplier & installer…
As a flooring supplier & installer myself I must say Frankly Flooring has come up trumps on a few occasions supplying Amtico & Karndean at prices cheaper than my wholesalers & delivered in record time. So from me it’s a 10/10
27 April 2026
Unprompted review
Reply from FranklyFlooring&Furniture
That’s brilliant feedback — especially coming from someone within the flooring trade. We’re really pleased we’ve been able to help you out with Karndean on multiple occasions, while also delivering quickly and competitively. Your 10/10 rating genuinely means a lot to the whole team. Thanks again for your continued support.
Easy to order
Easy to order - deliver times were accurate- excellent communication
6 April 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for your feedback. We’re delighted the ordering process was simple, the delivery timings were accurate, and that our communication kept everything running smoothly for you. We really appreciate your support and hope to assist you again in the future.
Floortastic service
Great communications very fast to respond to emails really cannot fault the service I received when dealing with a small delivery issue, I wish more companies were this easy to deal with. Prices are good and ordering is a very simple process.
13 April 2026
Reply from FranklyFlooring&Furniture
Thank you for such a detailed and thoughtful review. We’re especially pleased to hear that the communication and support stood out when resolving the delivery issue. We always aim to make things as straightforward and stress-free as possible for our customers, so your comments really mean a lot to us. It’s fantastic to know you found the ordering process simple and the pricing competitive too. We truly appreciate your support and hope to help you again in the future.
Reply from FranklyFlooring&Furniture
Thank you for your review. We’re delighted you were happy with the flooring and felt it offered great value for money. It’s also great to hear our communication helped make the experience a positive one from start to finish.
Communication was excellent and items…
Communication was excellent and items received earlier than expected
23 March 2026
Reply from FranklyFlooring&Furniture
Thank you for your feedback. We’re really pleased you were kept well informed throughout and that your order arrived even sooner than expected. We truly appreciate you taking the time to share your experience with us.
Great communication and perfect…
Great communication and perfect delivery. Would highly recommend 5 star review
1 April 2026
Reply from FranklyFlooring&Furniture
Thank you so much for the fantastic review. We’re delighted everything arrived perfectly and that our communication throughout the process stood out for you. Your recommendation and 5-star support genuinely mean a lot to the whole team.
Reply from FranklyFlooring&Furniture
Thank you for your review. We’re so pleased you found the ordering process simple, the delivery quick, and the product good value for the quality provided. We really appreciate your support and hope to see you again soon.
Great service
Great service and communication, placed two orders and all delivered as expected and products as expected. I would reorder.
1 April 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for your continued support. We’re delighted both of your orders arrived exactly as expected and that you were happy with the products and communication throughout. Knowing you would order from us again is the best compliment we could receive.
A great company to deal with
A great company to deal with. Good prices and communication.
20 March 2026
Reply from FranklyFlooring&Furniture
Thank you for your kind comments. We’re delighted you were happy with both our pricing and communication throughout your order. It’s always our aim to make the whole process simple and stress-free, so your feedback means a lot to us.
Easy to order
Easy to order, staff helpful. Delivery by XDP seemed a bit slower than I expected
18 March 2026
Reply from FranklyFlooring&Furniture
Thank you for your honest feedback. We’re pleased to hear you found the ordering process straightforward and our team helpful throughout. We do appreciate your comments regarding the delivery speed with XDP and will certainly take that on board. Thanks again for choosing Frankly Flooring.
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