I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... See more
Company replied
we needed a box of Kardean flooring to replace a few existing strips that had been scratched during some kitchen work. We found it in stock here at a great price and and minuscule delivery cost compar... See more
Company replied
So please with my order of Karndean Natural Prime oak glue down. The floor isn't down yet but all the boxes are pristine and the batch numbers for all 24 packs match. The price was the best I could fi... See more
Company replied
Company details
- Flooring Store
- also in
- Carpet Store
- Decoration and Interior Design Store
- Furniture Wholesaler
- Home Improvement Store
- Wood and Laminate Flooring Supplier
Written by the company
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Contact info
Unit 9 Newbury Works , BA3 5RX, Coleford , United Kingdom
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4.3
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great service
Really great service . . Was dispatched and arrived quickly . . Product as described
28 March 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for the lovely feedback. We’re really pleased your order arrived quickly and that the product matched exactly what you were expecting. We appreciate you choosing Frankly Flooring and hope to help again in the future.
Swift services and quality product
7 March 2026
Reply from FranklyFlooring&Furniture
Thank you for your review. We’re pleased to hear you were happy with both the speed of service and the quality of the product. Your feedback is greatly appreciated and we hope to assist you again in the future.
Reply from FranklyFlooring&Furniture
Thank you for taking the time to leave a review. We’re glad our team could help with advice before ordering and that you were pleased with both the pricing and speedy delivery. We really appreciate your support.
Van Gogh flooring
Very happy with flooring, price and especially updates with delivery.
Thanks
5 March 2026
Reply from FranklyFlooring&Furniture
Thank you for your feedback. We’re delighted you were happy with the flooring, the price, and especially the delivery updates along the way. Keeping customers informed is really important to us, so it’s great to hear that stood out during your experience. Thanks again for your order.
VIctoria Regal Twist Carpet & Tredaire Underlay
Delighted with the service and communication throughout from Mille and Tyler.
The price was also fantastic.
It was my first time purchasing carpet and underlay online and getting it delivered to Scotland and I wouldn’t hesitate to use this shop again .
Thank you all so much
22 February 2026
Reply from FranklyFlooring&Furniture
Thank you so much for your lovely review. We’re thrilled to hear that Mille and Tyler were able to make your first online carpet purchase such a positive experience. Ordering flooring products for delivery to Scotland can sometimes feel daunting, so it’s great to know the communication, service and pricing all gave you confidence throughout. We truly appreciate your kind words and look forward to helping you again in the future.
Great value for my underlay even…
Great value for my underlay even including delivery.Great updates and customer service
3 March 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for your kind feedback. We’re really pleased you found our underlay to be great value, even with delivery included. Keeping customers updated and providing helpful service is something we take pride in, so it’s lovely to hear that reflected in your experience.
Excellent service and prices
Excellent service and prices. Arrived when it was supposed to.
12 February 2026
Reply from FranklyFlooring&Furniture
Thank you for your review. We’re delighted you were happy with both the service and pricing, and that your order arrived exactly when expected. We appreciate your support and hope to assist you again soon.
Great product and price
The product was exactly as described, top quality and no problems.
6 February 2026
Reply from FranklyFlooring&Furniture
We’re so glad to hear everything met your expectations. Providing quality products with an accurate description and a smooth experience is exactly what we aim for, so your feedback is greatly appreciated. Thank you for choosing Frankly Flooring.
Straightforward delivery good value
Set delivery days means you know what to expect. Could track it and was delivered early and in good shape. Easy to do business with. Exactly what I wanted and better than the high street rubbish.
1 February 2026
Reply from FranklyFlooring&Furniture
Thank you for the fantastic feedback. We’re pleased the scheduled delivery and tracking made the process straightforward and reliable for you. It’s great to hear the flooring arrived in perfect condition and lived up to expectations — especially compared to the typical high street options. We really appreciate your comments and hope to help again in the future.
Firstly competitive price and delivered…
Firstly competitive price and delivered to your door will use again
29 January 2026
Reply from FranklyFlooring&Furniture
Thank you for your review. We’re delighted you were happy with both the pricing and the convenience of having everything delivered straight to your door. We really appreciate your support and look forward to supplying you again in the future.
Very impressive
Very impressive. Due to the day ordered, it arrived only two days later (in Scotland). Great quality and as discribed. I had made a mistake in the detail of my order but that was sorted with a single email and no fuss which was appreciated!
2 February 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for the brilliant review. We’re so pleased your order arrived quickly all the way to Scotland and that you were happy with the quality of the product. Mistakes can happen when ordering, so we’re glad we could get everything corrected quickly and hassle-free for you. Your feedback is greatly appreciated.
Excellent - A* Company - Great Prices
Excellent customer service - easy to order - fantastic price and the delivery was perfect
27 January 2026
Reply from FranklyFlooring&Furniture
We really appreciate your feedback. It’s fantastic to hear that everything from ordering through to delivery went so smoothly for you. We always aim to combine great value with reliable service, so your comments mean a lot to the team. Thank you for choosing Frankly Flooring.
Really helpful company
Really helpful company. I wanted a specific item that was out of stock. I tried several companies and Frankly flooring were the only one who proactively contacted the manufacturer to find out when it would be available and kept me informed of progress. All of this at a very competitive price.
16 January 2026
Reply from FranklyFlooring&Furniture
Thank you for such a thoughtful review. We know how frustrating it can be trying to track down specific products, so we were more than happy to contact the manufacturer directly and keep you updated along the way. It’s great to hear the effort made a difference, and we’re pleased we could also offer a competitive price. We truly appreciate your support.
Reply from FranklyFlooring&Furniture
Many thanks for your kind comments. We’re delighted our team could help and make the process straightforward for you. We look forward to welcoming you back again in the future.
Great experience and no issues with the…
Great experience and no issues with the design strips
19 January 2026
Reply from FranklyFlooring&Furniture
Thank you for taking the time to leave a review. We’re pleased to hear everything went smoothly and that you were happy with the design strips. Enjoy your new flooring and thanks again for your order.
Reply from FranklyFlooring&Furniture
Really appreciate the feedback. It was a pleasure assisting you and we’re glad the whole process was a positive experience from start to finish. Thank you for choosing Frankly Flooring.
Not interested once you've paid takes 4 months to respond to factual reviews then apparently concurrs with your observations nice to see they agree there service is rubbish
Ordered and paid for four boxes of Karndean RL48 oak flooring for a total of £636.00.
Delivery date advised the next day with advise that a tracking link would be sent on the delivery day to track in real time.
They failed to do this until I telephoned them around lunchtime to ensure delivery was still happening.
Prepped floor and opened the boxes ready to lay and noticed the planks had actual depressions and indentations into the surface forming little hollows.
I telephoned frankly flooring furniture and sent numerous images of such as requested.
After consulting there director they advised it was a manufacturing problem and that they would arrange replacements for delivery.
2 days later they emailed saying they would not be exchanging them as it was intentional detail sending some photos from Karndean displaying such dents.
These are not on the Karndean website or frankly flooring furniture’s website or in any text describing this flooring.
After expressing disappointment at this service I was advised I could exchange the flooring at a 30% restocking fee plus carriage circa £207.00.
It beggars belief that they fail to accurately describe there product or show imagery to detail such finishes especially seeming they thought it was fault themselves.
31 January 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience.
When you first contacted us regarding the texture and markings on the planks, we immediately raised the matter with the manufacturer to ensure we provided you with accurate information. Following their review, Karndean confirmed that the detailing was an intentional part of the product’s design and finish, rather than a manufacturing defect.
Customer satisfaction is extremely important to us, and while we appreciate this outcome was not the one you had hoped for, we do thank you for your feedback as it helps us continue improving our product information and service.
The service is excellent
The service is excellent, the prices are competitive, and the products are top-notch.
21 January 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for your fantastic feedback! We're delighted to hear you were pleased with our service, competitive pricing, and the quality of our products. We really appreciate your support and look forward to helping you again in the future.
Excellent service
Excellent service! Easy to order and very helpful staff and the carpet was a great price.
8 December 2025
Reply from FranklyFlooring&Furniture
Thank you for your positive review, I'm happy we were able to assist you with your order and at a competitive price. Kindest regards, Millie
Reply from FranklyFlooring&Furniture
Thank you, I'm pleased to here everything was speedy for you. Kindest regards, Millie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.