I bought this Karndean flooring online. It's a well-known brand, and plenty of other sites were selling it, but the prices at Frankly Flooring were the lowest by far. I received an automatic confirm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to use website, competitive pricing, and the only place I could find that had stock of both products I needed. Nice personal comms about delivery, which arrived on-time with a helpful delivery d... See more
Company replied
we needed a box of Kardean flooring to replace a few existing strips that had been scratched during some kitchen work. We found it in stock here at a great price and and minuscule delivery cost compar... See more
Company replied
So please with my order of Karndean Natural Prime oak glue down. The floor isn't down yet but all the boxes are pristine and the batch numbers for all 24 packs match. The price was the best I could fi... See more
Company replied
Company details
- Flooring Store
- also in
- Carpet Store
- Decoration and Interior Design Store
- Furniture Wholesaler
- Home Improvement Store
- Wood and Laminate Flooring Supplier
Written by the company
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Contact info
Unit 9 Newbury Works , BA3 5RX, Coleford , United Kingdom
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4.3
Excellent
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great price and service
The flooring that we wanted was in the sale so came in at a great price. Delivery was quick and the product was exactly as advertised.
4 August 2026
Reply from FranklyFlooring&Furniture
Great to hear you got the flooring at a brilliant price and everything arrived quickly and as expected. Thanks for your review!
Great supplier of Karndean
Great supplier of Karndean, would recommend and definitely use again
2 August 2026
Reply from FranklyFlooring&Furniture
Thank you for the recommendation. We’re delighted you were happy with your Karndean flooring and look forward to welcoming you back.
Unreliable delivery & non-responsive customer service.
Phoned and ordered Friday, who confirmed delivery would be the following Thursday. Unfortunately 1 day before delivery we were notified delivery would be delayed by 1 week. We specifically chose Frankly as they confirmed delivery for when I’d booked time off work.
I emailed to state this wasn’t acceptable and require resolution, still no response. I then called and spoke to Tyler who wasn’t apologetic nor did he sound at all interested in our complaint which I requested to be escalated. Still no call back or response.
7 August 2026
Reply from FranklyFlooring&Furniture
We’re sorry the confirmed delivery date was delayed after you had arranged time off work. We also apologise for the lack of follow-up and understand your frustration. We will strive to do better in each department.
First for flooring A*
Very good company to deal with,spot on with communications,prices very competetive,website easy to navigate,delivery on time,wide choice of flooring on their website
29 July 2026
Reply from FranklyFlooring&Furniture
Thanks for such great feedback. We’re really pleased you found everything from our website and choice to our prices, communication and delivery spot on.
Good service.just a suggestions is to…
Good service.just a suggestions is to contact customers before getting there.
All the best
22 July 2026
Reply from FranklyFlooring&Furniture
Thank you for the feedback and suggestion. We’re glad you were happy with the service and will certainly take your comments on board.
Second Order Placed Absolutely Fantastic
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish.
The colour we originally wanted was out of stock, so he checked alternatives, got a sample out quickly and put together a quote with a discount on it. He sorted a card payment link without any fuss and booked delivery around our completion date so it arrived when we actually had keys. Millie was equally helpful with the tracking side.
The floor looks fantastic laid across the whole ground floor. I've just placed a repeat order for another pack and it was every bit as easy second time round.
Good prices, real people answering emails and proper customer service. Happy to recommend.
9 August 2026
Unprompted review
Reply from FranklyFlooring&Furniture
What a lovely review, thank you! It’s been a pleasure helping with your new home, and Tyler and Millie will really appreciate the mention. We’re delighted the flooring looks fantastic and that you chose us again.
Easy to order.Promptvcommunication for…
Easy to order.Promptvcommunication for delivery requirements.Friendly correspondence.
27 July 2026
Reply from FranklyFlooring&Furniture
Thanks for the kind feedback. We’re pleased you found ordering straightforward and our communication friendly and helpful.
Good price and quick delivery.
Good price and quick delivery. Based on previous order had no hesitation ordering from Frankly Flooring again.
16 July 2026
Reply from FranklyFlooring&Furniture
It’s always great to welcome a customer back. Thanks for choosing Frankly Flooring again and for the continued trust in us.
sent me 4 pack of lvt that looked like…
sent me 4 pack of lvt that looked like they had been in storage for month
tapped up with gaffer tape
when questioned about this they blamed the courier
this is untrue as the tape had been on the boxes for a long time ( the glue had dried out)
no reply from them would not recomend
in response to your comment
i did call by phone and spoke to a woman (millie) otherwise how would i have recived the email that was sent to me i can provide this email if you wish
all i have said is true
i dealt with frankly flooring and recived dammaged goods from frankly flooring where you get the goods from is not down to me
the complaint is against you
3 August 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Hi David,
We're sorry you're disappointed with your order.
Having reviewed the correspondence, the final email sent by our sales team was your order confirmation on 28/07/26, detailing your order and confirming the purchase. Following this, we didn't receive any further communication from you regarding the concerns raised in your review.
We also contacted our courier, who confirmed that, although not ideal, the boxes had opened slightly during transit due to movement and were re-secured with tape by the driver to protect the contents and allow the delivery to be completed.
It's also worth clarifying that we do not hold this LVT in stock. Each order is placed directly with the manufacturer specifically for the customer, so it would not have been sitting in storage for months as suggested.
We always investigate concerns raised by our customers and base our responses on the information available. In this case, neither our order records nor the courier's investigation support the claims made in your review.
We wish you all the best with your project.
Above and beyond delivery!
Easy sale online. Was contacted the same day via email to let me know delivery date. Today the flooring was delivered on the date promised.
The delivery driver rang my number and explained he couldn't fit van down the street and then proceeded to walk the flooring 150m down the awkward street.
Fantastic above and beyond service.
Emailed, Rang me, Delivered on time what more do you want. Cheers to all the team
3 August 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you so much for your fantastic review! We're delighted to hear everything went smoothly from placing your order online through to delivery.
It's especially great to hear that our delivery driver went the extra mile to make sure your flooring reached you despite the access issues. We'll be sure to pass your kind words on to the whole team—they'll really appreciate the recognition.
Thank you for choosing us, and we hope you enjoy your new flooring!
Best price I could find anywhere
Best price I could find anywhere. Arrived on the exact day stated. Good email communication. Would definitely use again and recommend to others.
17 July 2026
Reply from FranklyFlooring&Furniture
Thank you for your wonderful review! We're delighted to hear you found the best price, your order arrived exactly as promised, and that our email communication kept you well informed throughout.
We really appreciate your recommendation and look forward to serving you again in the future. Enjoy your new flooring!
Absolutely shocking customer service
Absolutely shocking customer service.
Was to receive my flooring today, and have not received it. This has put my customer out with no flooring and job will no longer be able to be done this weekend
Now I’m down 1k
Was told privately on email that it would definitely be delivered today. And they have let me down
24 July 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Hi, we're very sorry to hear about your experience and completely understand how frustrating this has been, especially given the impact it's had on your customer and your planned installation.
We sincerely apologise that your order didn't arrive as expected after you were advised it would be delivered. While we always work hard to ensure deliveries arrive on time, there are unfortunately occasions where unexpected delays can occur once an order is with the courier.
We completely appreciate how disappointing this has been and understand the knock-on effect it's had. Thank you for bringing this to our attention, and we're truly sorry for the inconvenience caused.
Very happy with speed of delivery and…
Very happy with speed of delivery and very happy with the materials that were delivered, can highly recommend 🥇
30 June 2026
Reply from FranklyFlooring&Furniture
Thank you for your fantastic review! We're so pleased to hear you were happy with both the speed of delivery and the quality of your flooring.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience. We hope you enjoy your new flooring, and we look forward to serving you again in the future!
Reply from FranklyFlooring&Furniture
Thank you for your great review! We're delighted to hear you were happy with our prices, that your order was processed quickly, and that your delivery arrived on time
Good quality product
Delivered on time. Good quality product and very helpful staff.
25 June 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for your fantastic review! We're delighted to hear your order arrived on time, that you were happy with the quality of the product, and that our team was able to provide helpful service.
Great Service
Communication was excellent, arrived early, and the goods I bought were as expected. More than competitive price aswell
15 June 2026
Unprompted review
Reply from FranklyFlooring&Furniture
Thank you for your fantastic review! We're delighted to hear you were pleased with our communication, that your order arrived ahead of schedule, and that everything met your expectations.
It's also great to know you found us competitively priced. We really appreciate your recommendation and hope to have the opportunity to serve you again in the future. Enjoy your new flooring!
Great products and prices
Great products and prices, delivery was efficient. Would recommend.
11 June 2026
Reply from FranklyFlooring&Furniture
Thanks for your review! We're really pleased you were happy with our products, prices and delivery. We appreciate the recommendation and hope to help you again in the future.
Reply from FranklyFlooring&Furniture
Thanks for taking the time to leave a review. It's great to hear everything went smoothly and that you'd recommend us. We hope to be able to help again in the future.
Stop selling things you don’t have it’s…
Stop selling things you don’t have it’s annoying and just stupid
35 years I spent running my own shops
No wonder they keep telling us x amount of businesses close every year
Seen the reply
It would be good and true if you had actually delivered the item but you never did
I can understand why you need to lie it’s awful when potential customers no what you are really like
I gave over 4 weeks to deliver 1 item a item you said would be here in 3/4 days I never bugged you until 2 weeks had passed then I contacted you via email which you ignored for 3 days then Millie pops up after I threatened to go to the card company, oh I’ll chase it up ,
We are having problems with restocking ie you didn’t have any stock when I paid you
But I’m the bad customer
I will let other people be the judge of that
Certainly not you
Extended due to the lies in your reply
Avoid messers at there best
6 June 2026
Reply from FranklyFlooring&Furniture
We're sorry to see your review, as it doesn't reflect what happened in this case.
After investigating your concerns, we confirmed that the product you received matched the exact item ordered on your original purchase. Millie took the time to review everything with you, providing the order details and evidence to show that the correct product had been dispatched.
Once this was clarified, you were able to place a new order for the product you had originally intended to purchase, and we were pleased to help you with that.
We always aim to resolve any issues fairly and as quickly as possible, and we're glad we could identify the cause of the problem. We appreciate your custom and wish you all the best with your project.
Reply from FranklyFlooring&Furniture
Thanks for your review. Glad everything arrived quickly and was exactly as expected. We appreciate your order and hope to see you again
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.