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Frames.co.uk Reviews 

46,967
•
TrustScore 5 out of 5

4.8

Picture Frame Shop
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Review summary

Created with AI, based on recent reviews

Looking at 2,384 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom frames, noting that products are precisely built to individual measurements and carefully protected with exceptionally robust packaging. Reviewers often highlight the smooth ordering process, mentioning that the online platform offers a fantastic selection of styles and very helpful interactive tools to preview designs before buying. Furthermore, consumers deeply appreciate the responsive support team and fast turnaround times for all bespoke orders. However, some people mentioned that external delivery partners occasionally caused scheduling issues, unexpected delays, or mishandled packages during transit.

What people talk about most

Quality

Clients share positive opinions on quality, consistently highlighting that frames are well-constructed,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super-fast shipping,... See more

Service

Consumers find service to be positive, highlighting great communication, quick delivery, and helpful support... See more

Order

Reviewers mention positive feedback about order, noting that custom sizes are easy to select and arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Frames consistently provide an excellent service. On occasions when I have got dimensions wrong they have readily adjusted without any difficulty. Their frames and mounts are always well packaged and... See more

Rated 5 out of 5 stars

Excellent service! The frame fitted perfectly & the backing tape gave it a professional finish - worth the extra cost. The acrylic glass is undetectable from real glass both close up & from a distance... See more

Company replied

Rated 5 out of 5 stars

I recently purchased 2 made-to-measure frames from frames.co.uk, one including a mount and acrylic glazing. The frames only took about 2 weeks to arrive and I was very impressed with how well t... See more

Rated 5 out of 5 stars

This is my fourth frame purchase from the company and they have consistently produced perfectly sized (to the mm) good quality frames as described on their website ( which is fun to use). Price is com... See more

Company replied

Company details

  1. Picture Frame Shop
  2. also in
  3. Home Goods Store
  4. Interior Designer

Information provided by various external sources

Frames.co.uk are one of the UK's leading manufacturers of made to measure picture frames. Customers can enter the size of their artwork and choose from thousands of different frame and mount combinations at up to 55% off highstreet prices. Trading for over 23 years, their experienced picture framers are able to manufacture and deliver frames as quick as next day to the UK and Europe. The company accepts payments via all major credit and debit cards and also offers payments through PayPal and PayPal Credit.

Fast Delivery to UK & Europe From Free

Free next day delivery to England & Wales when you spend over £50.

There are no delivery costs to England & Wales when you spend over £50.00. There are no delivery costs to Europe when you spend over £75.00. Some postcodes are excluded, see https://www.frames.co.uk for full terms and conditions.

Contact info

4.8

Excellent

TrustScore 5 out of 5

47K reviews

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4.8

All reviews

(46,967)

2,327 reviews in the last 12 months

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Rated 5 out of 5 stars

The website is easy to use

The website is easy to use, with great options to help tailor your product. The information about delivery was good but not overwhelming, and the frames when they arrived were well protected and met my needs. I did need help from customer support, about an issue of my own making. But they were so helpful and couldn't have tried harder. I don't know why I would ever get my frames from anyone else ever again! Kudos to Ian & Elliott.

24 September 2026
Rated 5 out of 5 stars

Excellent

Exactly as described, measurements perfect, quick delivery and well packaged. Excellent overall and will use again.

29 September 2026
Rated 5 out of 5 stars

Lovely frame

Good quality frame, easy to order. Well packaged and quick delivery. Would definitely use again, good value for money.

28 September 2026
Rated 5 out of 5 stars

Best site on the market for bespoke framing.

Very good website for bespoke framing.Perfectly accurate, speedy, efficient delivery.All good.
Only grouch would be that i wish the delivery contractors (dpd i believe) would ring the door bell to say they had left the item in the hallway. This way, i could’ve gone down immediately to pick the item up, instead of finding out online, that it was sitting in the hallway for anyone coming and going in the block to help themselves if they so felt like it.
This is in no way any fault of Frames.co.uk

28 September 2026

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