www.eframe.co.uk logo
Visit website

www.eframe.co.uk Reviews 1,516

•
TrustScore 4.5 out of 5

4.7

Picture Frame Shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the frames, and the wide selection available. Many found the ordering process to be easy and efficient, with excellent communication and tracking throughout. The delivery service is frequently highlighted for its speed, careful packaging, and reliability, ensuring items arrive in perfect condition. People also appreciate the exceptional customer service, noting helpful and responsive staff. However, some customers were not happy with the quality of certain products, reporting issues like scratches, dents, or frames that appeared cheaply made. A few reviewers also experienced problems with incorrect frame sizes being delivered or difficulties with the online ordering system, such as payment issues or a lack of confirmation emails.

What people talk about most

Product

Customers had positive experiences with product, praising the quality, variety, and customisation options.... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the fantastic quality of the final... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the ease of ordering through the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy delivery times,... See more

Service

People report positive experiences with service. Customers consistently praise the prompt, professional, and... See more

Based on these reviews

Rated 5 out of 5 stars

So many choices!!! So please with my experience from this professional company. I received my custom made frame in raw wood so I could colour to my requirements. I’m over the moon with the outcome.... See more

Rated 5 out of 5 stars

Navigating the website requires patience, but the customer service people are very helpful if you struggle. This time I wanted a double mounted frame for a "self portrait" my son did aged 5 on an IKEA... See more

Rated 5 out of 5 stars

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explaine... See more

Rated 5 out of 5 stars

Definitely the best framing service around with quality frames that are always very well packed and delivered on time. I've ordered a lot of frames over the past 2 years and always the same first cla... See more

Company details

  1. Picture Frame Shop

Written by the company

eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Easy to order

Easy to order, quality is also good.
Instructions and measurement details can be improved on website to help more precision in final work. Glazing details and quality can be improved.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

They sent me a used and dirty frame

They sent me a used and dirty frame - covered in dust, flimsy frame, and the glaze scratched. Tried to resolve and messaged them 7 times. They keep ignoring or replying with generic messages. Really unprofessional. They seem to have good reviews. I can only think they randomly send out poor products and try to get away with it.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Would use again.

I ordered my frames and was contacted that the size of frame I had ordered. Would not work with thickness I had selected.
They upgraded the to a thicker version FOC.

The frames came quickly and are exactly ordered.

Would use again.

Thanks.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect sized frame

Great. Just as I wanted. Easy to order through the site. Picked the size and frame type. Ordered paid and bingo arrived very quickly. All wrapped up nicely and secure.
Quality is great. Pick looks fab up on my wall.
I highly recommend using this company.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Came promptly. My granddaughter painted a picture of our precious Spaniel and this frame fitted perfectly.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Just what I was looking for.

Just what I was looking for.
The ordering process was easy, all my queries were answered promptly, service was quick, delivery was on time and the end product looks excellent.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Ordered four frames in differing sizes and with different mount options. Order arrived quickly, well-packaged and exactly as described. Quality is great, frames are easy to assemble.

I now have a total of 11 frames from eFrames in my house and wouldn't go anywhere else.

18 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look