Company came up on website while searching for some mens aftershave, very reasonable prices. Received the item but when I opened it I realised i had ordered the wrong one . I contacted them and th... See more
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Review summary
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Very fast delivery. The whole process of transaction is smooth and easy. Will definitely do business again with your company in future. Well done!
Easy order placement. Good communications with the company. Genuine product. Excellent delivery. Very good price for this quality aftershave. All round good service. Will use this company again.
Absolutely amazing! I am blown away by Fragranza UK. Brilliant, efficient, professional & friendly service. My delivery was very swift. Price I paid too was extremely reasonable. I will be a repeat... See more
Company details
Written by the company
At Fragranza UK we offer wide range of women & men perfumes, fragrances, cosmetics & beauty products at honest prices. We house leading Brands such as Gucci, Parada, Hugo Boss, Calvin Klein and many more . We also offer range of celebrity fragrances such as David Beckham , Britney spear,Beyonce, Katy Perry, Rihanna.
Contact info
Manchester, Manchester, United Kingdom
- hello@fragranza.uk
- fragranza.uk
4.6
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Excellent value for money and very fast…
Excellent value for money and very fast delivery
8 July 2023
Unprompted review
Unfortunately 1 star as the customer…
Unfortunately 1 star as the customer service is non existent. I tried to call the. No one is picking it up, online chat no one answered, left a message no one emailed back. I spent money which is in the air because the product went back and I can’t get in touch with them and they don’t bother to get in touch with me
26 June 2023
Reply from Fragranza UK
Hi,
The item was received today, you can check the tracking yourself. Also, your refund is already processed. There is nothing we can do if the customer put the wrong address on the order. We didn't receive any email communication from your side, the online shows the response from our side with all tracking details.
Your money isn't going anywhere our reviews here and on other platforms show we are a reliable company.
Thanks
Exceptional customer service
Exceptional customer service! Genuine products at great competitive prices. Will definitely use them again!
29 June 2023
Unprompted review
Terrible at refunding r…
Delivery of good is great … however it’s been a few weeks since I returned an item ( signed for in America) and I’ve still not had my refund
Ticket # 2271790- Regarding your order #58983085
Id read Fragx aren’t great at refunds but ….
2 June 2023
Unprompted review
Reply from Fragranza UK
Hi Alec,
can you please share the order number, the order number you mentioned 58983085, is not our order number. Aso we cant find any order placed under the name Alec Gray. Can you please share more detail so we can look into it? Our refund from our side is instant, the only delay is from bank to bank or payment gateways, not from our side.
Thanks
Fragranza UK
First time using Fragrnza …
First time using Fragrnza to purchase my Initio Parfum excellent price that was considerably cheaper than my usual outlets ! Transaction was smooth and was delivered within 24 Hrs overall excellent in every way thank you
24 June 2023
Unprompted review
Well worth 5 stars
First time I’ve used this company and was very pleased with the whole process from ordering through to delivery. Excellent prices and very speedy delivery well worth 5 stars
5 June 2023
nit used them before but great service…
nit used them before but great service and cheaper for my products that anywhere else
30 May 2023
Low effort, couldn’t be bothered
Sent wrong item. Customer service rep didn’t seem to know whether it was sent in error or if they in fact didn’t even stock it. Didn’t seem to care to check. Really didn’t seem like they were bothered either way; very low effort.
- Response below is INCORRECT. I did not pay the price for the smaller size, I paid a higher price for a different product listing in which the product title clearly specifies a larger product size. Whoever left this response has not checked their facts, just like the customer advisor didn’t. This is what I mean by LOW EFFORT. Take the time to get your facts straight!
31 May 2023
Reply from Fragranza UK
Hi David,
As we explained to you on the online chat, the item description was wrong and it was a human mistake. The product image shows 125ML and the description was 200ML. Also, the price you paid was for 125ML not for 200ML. To rectify our mistake, we offer you a free return and a full refund or 10% off But you didn't take any of these options. Not sure what else we could have offered you.
We have already sent you the link to return the item and get a full refund, as long as the item is not used.
We respect your opinion but saying that "Customer service rep didn’t seem to know whether it was sent in error or if..." we can see the chat log. Everything was well explained and gave you two options to rectify the mistake.
Thanks a lot.
In response to "Response below is INCORRECT" you pay 37.99 which is the price for 125ML check on Kiehl's website, lookfantastic or any other authorized seller, in this price you will get only 125ML not 200ML. We have checked our facts and we know our products inside out. Not sure what is the point of the argument here, especially when we have offered you a refund, free return, and also 10% off. If you are not happy just send the item back and get your money back.
Thanks have a good day.
Was quickly delivered
Was quickly delivered. Well boxed and smells great.
Really impressed.
Will use again
26 May 2023
Excellent see
Quick delivery, ordering was easy & you had what I wanted in stock.
Good packaging for delivery of product too. Thank you
22 May 2023
Fast delivery, Genuine products
Fast delivery, great communication, item genuine and as described.
12 May 2023
Got what I wanted with the minimum of…
Got what I wanted with the minimum of fuss at a very good price
10 May 2023
Bargain
Got a Pure XS 80ml gift set from them and it was the best. Best price out there for 80ml plus body lotion and an additional 8ml bottle.
12 May 2023
Unprompted review
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