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Fragrance Outlet Reviews 

17,154
•
TrustScore 4.5 out of 5

4.7

Flavours, Fragrances and Aroma Supplier
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Review summary

Created with AI, based on recent reviews

Considering 2,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and friendly demeanor, often making excellent recommendations and ensuring a pleasant shopping experience. People appreciate the personalized approach and patience, especially when selecting fragrances, highlighting the exceptional customer service and overall positive interactions. The wide variety of products and the ability to find scents matching individual preferences also contribute to high satisfaction. However, some customers also noted concerns regarding pricing, with several finding products to be too expensive or overpriced compared to other retailers. Additionally, a few people experienced difficulties with the return policy or did not receive expected promotional items, leading to dissatisfaction.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their attentiveness, politeness, and... See more

Product

Reviewers mention positive feedback about product, praising the unique tastes and amazing smells of various... See more

Customer service

Consumers find customer service to be a positive experience, often describing it as great, excellent, and... See more

Service

Users describe positive interactions with service, with many customers expressing high satisfaction and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding prices to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen was such a great person to shop with. She was kind, made AMAZING recommendations, she was extremely knowledgeable about the inventory, she was great with my 6 year old (we even got a fragrance f... See more

Rated 5 out of 5 stars

Honestly, my favorite part about this store is that the staff is so knowledgeable in their craft and they don’t rush you or try to force purchases on you. They understand that they’re for the customer... See more

Rated 5 out of 5 stars

I tend to prefer browsing on my own rather than be escorted by a salesperson, so I was a little wary when we were greeted so quickly. But in the end we had a great experience thanks to the salesperson... See more

Rated 5 out of 5 stars

My third visit.. another Michael malul cologne I keep earning points your store is fragrance condessur dream come true 💕 one the best parts of my summer

Popular products

See all
Deauville Perfume - 2.5 oz.

Deauville Perfume - 2.5 oz.

TrustScore 4.5 out of 5

4.6

(23)

The Move Cologne - 3.4 oz.

The Move Cologne - 3.4 oz.

TrustScore 5 out of 5

4.8

(18)

Pump And Fill Fragrance Atomizer - Silver

Pump And Fill Fragrance Atomizer - Silver

TrustScore 4 out of 5

4.2

(18)

Ocean Noir Cologne - 3.3 oz.

Ocean Noir Cologne - 3.3 oz.

TrustScore 5 out of 5

4.8

(12)

Insurrection Born To Be A Queen Perfume - 3.3 oz.

Insurrection Born To Be A Queen Perfume - 3.3 oz.

TrustScore 5 out of 5

4.9

(12)

Artemus Sky Perfume - 3.4 oz.

Artemus Sky Perfume - 3.4 oz.

TrustScore 4.5 out of 5

4.7

(11)

Artemus Emerald Unisex Fragrance - 3.4 oz.

Artemus Emerald Unisex Fragrance - 3.4 oz.

TrustScore 4.5 out of 5

4.4

(11)

Ombre Oud Intense Cologne - 3.4 oz.

Ombre Oud Intense Cologne - 3.4 oz.

TrustScore 5 out of 5

5

(11)

Insurrection Tobacco & Cognac Cologne - 3.3 oz.

Insurrection Tobacco & Cognac Cologne - 3.3 oz.

TrustScore 5 out of 5

4.9

(11)

L'Amore in Sicilia Perfume - 3.4 oz.

L'Amore in Sicilia Perfume - 3.4 oz.

TrustScore 4.5 out of 5

4.4

(11)

Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Barber Supply Store
  3. Clothing Store
  4. Cosmetics Store
  5. Dental Clinic
  6. Eye Care Center
  7. Hair Product Store
  8. Nail Salon
  9. Pharmacy
  10. Skin Care Clinic
  11. Wellness Center

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(17,154)

2,556 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My third visit.

My third visit.. another Michael malul cologne I keep earning points your store is fragrance condessur dream come true 💕 one the best parts of my summer

30 July 2026
Rated 5 out of 5 stars

Customer service was great

Customer service was great! We were helped once we entered and we had so many recommendations. The representative was very attentive, polite and knowledgeable. Shout out to her that recommended the Arabic perfume it smells so good.

30 July 2026
Rated 5 out of 5 stars

Honestly…

Honestly, my favorite part about this store is that the staff is so knowledgeable in their craft and they don’t rush you or try to force purchases on you. They understand that they’re for the customer first. They always say hello. Even if they’re busy. They all have unique tastes. They take the time to understand the customers wants and needs. My first purchase there was Artemus Midnight by Luka Milano and Marley-Lights Down Low. And I’ll never forget the experience. Even played Bob Marley in the store. I’ll probably be a customer for life. Would seriously recommend to anyone. 🌞🙏🏾

30 July 2026
Rated 5 out of 5 stars

Been waiting for an order.

Been waiting for an order.
Put info in where is my order on their website.
Saying my order is not recognized
Im looking at the order number in the please rate us request.
So...just saying.

Did I just throw away my money?

28 July 2026

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