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Fragrance Outlet Reviews 

17,167
•
TrustScore 4.5 out of 5

4.7

Flavours, Fragrances and Aroma Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 2,648 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and patient, making their visits enjoyable and productive. Many people appreciate the excellent service and the wide selection of quality products, often finding exactly what they need with personalized assistance. Reviewers frequently highlight the staff's ability to provide great recommendations and their friendly, engaging approach. However, some customers also noted concerns regarding product pricing, with some finding items too expensive while others found competitive deals. A few other people also felt that certain products were old, did not last, or were not the correct items they intended to purchase. Additionally, some reviewers were not happy with specific customer service interactions, describing them as unhelpful, annoyed, or even rude.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the scents and the... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as great, fantastic,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the staff's great knowledge about... See more

Price

Customers had ambiguous experiences with price, with many reviewers finding products to be at a good or great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our recent experience at the Fragrance Outlet was great! The representatives were lively, funny and engaging, making our visit enjoyable. Lisa was great! We bought 3 bottles of perfumes and we love t... See more

Rated 5 out of 5 stars

John was amazing… Knew exactly what I was looking for and showed me scents that he thought I would like… I walked out with two wonderful perfumes! The other woman working in the store also chimed in a... See more

Rated 5 out of 5 stars

Every time I come in the staff is warm welcoming and extremely helpful! The staff would adjust notes to be more in tune with what I’d like based off of small descriptions or critiques to certain aspec... See more

Rated 5 out of 5 stars

Honestly, my favorite part about this store is that the staff is so knowledgeable in their craft and they don’t rush you or try to force purchases on you. They understand that they’re for the customer... See more

Popular products

See all
Deauville Perfume - 2.5 oz.

Deauville Perfume - 2.5 oz.

TrustScore 4.5 out of 5

4.6

(23)

Pump And Fill Fragrance Atomizer - Gold

Pump And Fill Fragrance Atomizer - Gold

TrustScore 4 out of 5

4.2

(18)

The Move Cologne - 3.4 oz.

The Move Cologne - 3.4 oz.

TrustScore 5 out of 5

4.8

(18)

Ocean Noir Cologne - 3.3 oz.

Ocean Noir Cologne - 3.3 oz.

TrustScore 5 out of 5

4.8

(12)

Insurrection Born To Be A Queen Perfume - 3.3 oz.

Insurrection Born To Be A Queen Perfume - 3.3 oz.

TrustScore 5 out of 5

4.9

(12)

Artemus Sky Perfume - 3.4 oz.

Artemus Sky Perfume - 3.4 oz.

TrustScore 4.5 out of 5

4.7

(11)

L'Amore in Sicilia Perfume - 3.4 oz.

L'Amore in Sicilia Perfume - 3.4 oz.

TrustScore 4.5 out of 5

4.4

(11)

Insurrection Tobacco & Cognac Cologne - 3.3 oz.

Insurrection Tobacco & Cognac Cologne - 3.3 oz.

TrustScore 5 out of 5

4.9

(11)

Artemus Emerald Unisex Fragrance

Artemus Emerald Unisex Fragrance

TrustScore 4.5 out of 5

4.4

(11)

Insurrection Born To Be A King Cologne - 3.3 oz.

Insurrection Born To Be A King Cologne - 3.3 oz.

TrustScore 5 out of 5

4.9

(10)

Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Barber Supply Store
  3. Clothing Store
  4. Cosmetics Store
  5. Dental Clinic
  6. Eye Care Center
  7. Hair Product Store
  8. Nail Salon
  9. Pharmacy
  10. Skin Care Clinic
  11. Wellness Center

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(17,167)

2,571 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Honestly…

Honestly, my favorite part about this store is that the staff is so knowledgeable in their craft and they don’t rush you or try to force purchases on you. They understand that they’re for the customer first. They always say hello. Even if they’re busy. They all have unique tastes. They take the time to understand the customers wants and needs. My first purchase there was Artemus Midnight by Luka Milano and Marley-Lights Down Low. And I’ll never forget the experience. Even played Bob Marley in the store. I’ll probably be a customer for life. Would seriously recommend to anyone. 🌞🙏🏾

30 July 2026
Rated 5 out of 5 stars

Been waiting for an order.

Been waiting for an order.
Put info in where is my order on their website.
Saying my order is not recognized
Im looking at the order number in the please rate us request.
So...just saying.

Did I just throw away my money?

28 July 2026
Rated 1 out of 5 stars

The items I purchased were old..

The items I purchased were old... The perfumes were overly "alcohol based" as if they had been sitting past their shelf life. way over priced fir what seemed to be second hand products. Extremely, saddened.

20 July 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

Thank you for your review. We would like to assure you all our fragrances are 100% authentic and purchased from the manufacturer or authorized dealers. We have sold fragrances for many years and have not had issues regarding authenticity or quality. If you need any assistance feel free to contact us at customer.service@fragranceoutlet.com.

Fragrance Outlet
Customer Service Team

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