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Fragrance Outlet Reviews 

17,165
•
TrustScore 4.5 out of 5

4.7

Flavours, Fragrances and Aroma Supplier
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Review summary

Created with AI, based on recent reviews

Considering 2,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and friendly demeanor, often making excellent recommendations and ensuring a pleasant shopping experience. People appreciate the personalized approach and patience, especially when selecting fragrances, highlighting the exceptional customer service and overall positive interactions. The wide variety of products and the ability to find scents matching individual preferences also contribute to high satisfaction. However, some customers also noted concerns regarding pricing, with several finding products to be too expensive or overpriced compared to other retailers. Additionally, a few people experienced difficulties with the return policy or did not receive expected promotional items, leading to dissatisfaction.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their attentiveness, politeness, and... See more

Product

Reviewers mention positive feedback about product, praising the unique tastes and amazing smells of various... See more

Customer service

Consumers find customer service to be a positive experience, often describing it as great, excellent, and... See more

Service

Users describe positive interactions with service, with many customers expressing high satisfaction and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers finding prices to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen was such a great person to shop with. She was kind, made AMAZING recommendations, she was extremely knowledgeable about the inventory, she was great with my 6 year old (we even got a fragrance f... See more

Rated 5 out of 5 stars

Honestly, my favorite part about this store is that the staff is so knowledgeable in their craft and they don’t rush you or try to force purchases on you. They understand that they’re for the customer... See more

Rated 5 out of 5 stars

I tend to prefer browsing on my own rather than be escorted by a salesperson, so I was a little wary when we were greeted so quickly. But in the end we had a great experience thanks to the salesperson... See more

Rated 5 out of 5 stars

My third visit.. another Michael malul cologne I keep earning points your store is fragrance condessur dream come true 💕 one the best parts of my summer

Popular products

See all
Deauville Perfume - 2.5 oz.

Deauville Perfume - 2.5 oz.

TrustScore 4.5 out of 5

4.6

(23)

The Move Cologne - 3.4 oz.

The Move Cologne - 3.4 oz.

TrustScore 5 out of 5

4.8

(18)

Pump And Fill Fragrance Atomizer - Gold

Pump And Fill Fragrance Atomizer - Gold

TrustScore 4 out of 5

4.2

(18)

Ocean Noir Cologne - 3.3 oz.

Ocean Noir Cologne - 3.3 oz.

TrustScore 5 out of 5

4.8

(12)

Insurrection Born To Be A Queen Perfume - 3.3 oz.

Insurrection Born To Be A Queen Perfume - 3.3 oz.

TrustScore 5 out of 5

4.9

(12)

Artemus Sky Perfume - 3.4 oz.

Artemus Sky Perfume - 3.4 oz.

TrustScore 4.5 out of 5

4.7

(11)

Artemus Emerald Unisex Fragrance

Artemus Emerald Unisex Fragrance

TrustScore 4.5 out of 5

4.4

(11)

Ombre Oud Intense Cologne - 3.4 oz.

Ombre Oud Intense Cologne - 3.4 oz.

TrustScore 5 out of 5

5

(11)

Insurrection Tobacco & Cognac Cologne - 3.3 oz.

Insurrection Tobacco & Cognac Cologne - 3.3 oz.

TrustScore 5 out of 5

4.9

(11)

L'Amore in Sicilia Perfume - 3.4 oz.

L'Amore in Sicilia Perfume - 3.4 oz.

TrustScore 4.5 out of 5

4.4

(11)

Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Barber Supply Store
  3. Clothing Store
  4. Cosmetics Store
  5. Dental Clinic
  6. Eye Care Center
  7. Hair Product Store
  8. Nail Salon
  9. Pharmacy
  10. Skin Care Clinic
  11. Wellness Center

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.7

All reviews

(17,165)

2,563 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I asked if I for some reason did not…

I asked if I for some reason did not like the perfume, I was allowed to bring it back. I was told “yes, of course” when I went to take it back (it was brand new, I didn’t use it) I was told to basically shove it.

26 July 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at customer.service@fragranceoutlet.com to further assist you.

Fragrance Outlet
Customer Service Team

Rated 2 out of 5 stars

Friendly staff

The service was great, very knowledgeable and patient staff. I found a perfume I liked and asked the price, the gentleman said $60, or so I thought. We returned home (2 hours away) and I noticed the price on the receipt was actually $160. When I checked the perfume box and bottle to make sure the correct one was scanned I also noticed scent was completely different than how it was in store. After doing some research I realize this is a common occurrence in outlet stores to increase sales. An unfortunate experience, but a lesson learned.

2 August 2026
Unprompted review
Fragrance Outlet logo

Reply from Fragrance Outlet

We are truly sorry to hear about your recent experience and appreciate you bringing these significant concerns to our attention. We understand how frustrating it must be to discover a discrepancy in pricing and a different product scent after traveling so far. We are reviewing our internal processes to ensure pricing clarity and product accuracy are consistently maintained. Your feedback is invaluable as we continuously work to improve our customer experience.

Fragrance Outlet
Customer Service Team

Rated 5 out of 5 stars

Perfect Scent

From the time I walked in the store I was treated with kindness, respect and professionalism. Although I didn’t know exactly what I wanted, the owner was patient and helped me with finding the right scent.

1 August 2026
Rated 1 out of 5 stars

Almost got SCAM !

Almost got saved from SCAM !! Be careful be vigilant

1 August 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at customer.service@fragranceoutlet.com to further assist you.

Fragrance Outlet
Customer Service Team

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