Fragrance Outlet Reviews 

17,090
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,616 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and knowledgeable, often going above and beyond to assist with selections and provide personalized recommendations. Many people appreciate the excellent customer service, noting that employees are patient, attentive, and make the shopping experience enjoyable. Reviewers frequently highlight the wide variety of products available and the quality of the service provided, making it easy to find desired fragrances. However, some customers also noted concerns regarding pricing, with several finding products too expensive or observing price discrepancies. Additionally, a minority of people were dissatisfied with certain aspects of customer service, mentioning instances of rude staff, not being greeted, or difficulties with return policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Product

Reviewers express satisfaction with the products, highlighting the amazing scent of perfumes and the careful... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's friendliness,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and knowledge of the... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the competitive and good prices, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I tend to prefer browsing on my own rather than be escorted by a salesperson, so I was a little wary when we were greeted so quickly. But in the end we had a great experience thanks to the salesperson... See more

Rated 5 out of 5 stars

I did not request this Elizabeth Arden deodorant but that was just a miscommunication to the sales girls. I did not realize deodorant was available when I ask for the scent spray. Which was not a... See more

Rated 5 out of 5 stars

Sandy is phenomenal if u could clone her n fill all ur stores with her alone sales would be in the trillions She greets everyone as soon as they come in the door with a big smile will spend all the t... See more

Rated 5 out of 5 stars

Miss ateng Mar Tabayan was very helpful and alert alive enthusiastic when she helped me choose the best of the best fragrance for the girls and boys and gays. Her store location is at Waikele premium... See more



Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Barber Supply Store
  3. Clothing Store
  4. Cosmetics Store
  5. Dental Clinic
  6. Eye Care Center
  7. Hair Product Store
  8. Nail Salon
  9. Pharmacy
  10. Skin Care Clinic
  11. Wellness Center

About Fragrance Outlet

Written by the company

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.

The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.

Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.

FREE SHIPPING

Written by the company

ON EVERY ORDER OVER $50
Orders over $50 (after discounts have been applied and excluding taxes) ship FREE in the 48 contiguous states.

GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE

100% PRODUCTS & SERVICE GUARANTEE
Please note that we are not the manufacturer of any of the products we carry. Fragrance Outlet is a vendor of genuine brand-name fragrances; Fragrance Outlet is not associated with any of the Brands Sold on the website.

Absolutely NO imitations or knock-offs.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(17,090)

2,491 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The items I purchased were old..

The items I purchased were old... The perfumes were overly "alcohol based" as if they had been sitting past their shelf life. way over priced fir what seemed to be second hand products. Extremely, saddened.

20 July 2026
Fragrance Outlet logo

Reply from Fragrance Outlet

Thank you for your review. We would like to assure you all our fragrances are 100% authentic and purchased from the manufacturer or authorized dealers. We have sold fragrances for many years and have not had issues regarding authenticity or quality. If you need any assistance feel free to contact us at customer.service@fragranceoutlet.com.

Fragrance Outlet
Customer Service Team

Rated 5 out of 5 stars

Titus gave us the best service

Titus gave us the best service. The selection was overwhelming, but he helped my son and I get dialed into scents we liked and narrowed it down from there. Great experience. Will recommend to others and definitely return.

27 July 2026
Rated 5 out of 5 stars

Employee was very nice

Employee was super friendly and was willing to take time to actually listen to my preferences and help me. Was on vacation but in Vegas every few months. I will definitely be making this a priority to go when i need more cologne

27 July 2026
Rated 5 out of 5 stars

Professional and courteous

Went to Tanger Outlet. Saturday around 12-1 pm. They are very professional the manager I forget her name. She greets us and remembers me every time:)Will be back as usual! I got the Black Opium, this time by YSL.

26 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look