Foresters Financial Reviews 947

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, often highlighting their ability to explain complex financial information in an easy-to-understand manner. Many people appreciate the excellent customer service, noting that advisors are reliable, knowledgeable, and go above and beyond to assist with financial decisions and account management. The overall service is frequently described as efficient, pleasant, and competent, with a smooth user experience. However, some customers also noted issues with contact and customer service, mentioning difficulties reaching representatives, long wait times on the phone, and unreturned emails. A few people expressed dissatisfaction with the company's website and interface, finding them outdated and challenging to navigate.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the clear and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Customer communications

Users describe ambiguous interactions with contact. Some customers praise good email communications, easy... See more

Based on these reviews

Rated 5 out of 5 stars

Mark Barron was the advisor who helped me and my son navigate through transitioning from his child trust fund to adult savings products. He was spot on. He never overused jargon and communicated w... See more

Rated 5 out of 5 stars

Denise Cooper is a fantastic adviser! She is clear and concise, does not use jargon, listens to our needs and makes appropriate , needs based recommendations! She looks after the whole family we are l... See more

Rated 5 out of 5 stars

We used Forrester's for our children's child trust funds. Our eldest recently turned 18 and our consultant has been amazing in helping him decide what to do, explaining all the different ISAs and the... See more

Rated 5 out of 5 stars

Lucy Gardiner was wonderful . She was patient and explained all of the financial options available to me and my son now he has turned 18. She was very informative and he was able to make decisions... See more


Company details

  1. Money & Insurance

Written by the company

We are an international financial services provider that begun in 1874 to provide access to life insurance for working families. Nearly 150 years later we have more than three million customers and members across the UK, Canada and the USA. One thing has remained constant and that is our commitment to help improve family well-being, and each year we invest millions into causes that can do so. Here at Foresters Financial we provide financial solutions and insurance options that make a difference. Helping is who we are. When you become a member at Foresters Financial not only do you have access to expert financial support but also a long list of valuable member benefits. These benefits include the opportunity to give back through volunteering efforts and community grants. Sign up today at foresters.com


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

947 reviews

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Replied to 36% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very positive experience!

My financial advisor (Lucy) was very knowledgeable, friendly and helpful. She gave me everything I needed to decide how to invest my money now that I’ve turned 18. I had no idea about anything to do with finance and investments, so having all of my options laid out in such a clear way made it so much easier to decide. I would very much recommend, thank you so much!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Lee was fab

Lee our financial advisor was brilliant, really friendly, chatty and full of knowledge, my lad is quite confident on the phone but I’m sure if he wasn’t Lee would have made him comfortable. Explained everything really well. Thanks

17 February 2026
Unprompted review
Rated 1 out of 5 stars

If I could give them less than 1 star I…

If I could give them less than 1 star I would. I would not recommend them to anyone. To speak to anyone you must wait on hold for more than an hour every single time you call. After submitting paperwork, 2.5 months later they still don't have the paperwork reviewed and the account updated. Terrible customer service!!! Run as fast as you can from this company.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Great financial management

An incredibly supportive service. Lee is lovely and very helpful. He keeps me well informed and is always happy to answer any questions I might have. I can’t recommend Foresters enough!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly professional and helpful service.

Highly professional and helpful service!

"I’d highly suggest Lee at Foresters Financial to anyone looking for advice. He was incredibly helpful and went above and beyond to answer all of my questions (and more!).
He is very polite and professional, which made the whole process much easier. I also really appreciated his flexibility; he was able to move my appointment forward to fit me in quickly, which was a huge help. Great service all round!"

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service Slow and poor

I am trying to make a simple billing change from monthly to annual payments for my mother's policy. I submitted a power of attorney and a request for the billing change in December and made several calls and emails to confirm they had what they needed. After nearly 2 months they have advised that the notarized signature on the POA looks different than the file signature so they want an 88 year old woman in a different city to submit documentation. Let me reiterate, the POA was notarized. I gave up. I can't even imagine what hoops I will have to jump through once my mother passes.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Foresters Financial

Cheryl Phillips has been an amazing help giving loads of good knowledge regarding the different account available to me as well as showing all the different account benefits and how to use them. Highly recommend Foresters Financial to anyone looking to invest and save.

11 February 2026
Unprompted review

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