Foresters Financial Reviews 947

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, often highlighting their ability to explain complex financial information in an easy-to-understand manner. Many people appreciate the excellent customer service, noting that advisors are reliable, knowledgeable, and go above and beyond to assist with financial decisions and account management. The overall service is frequently described as efficient, pleasant, and competent, with a smooth user experience. However, some customers also noted issues with contact and customer service, mentioning difficulties reaching representatives, long wait times on the phone, and unreturned emails. A few people expressed dissatisfaction with the company's website and interface, finding them outdated and challenging to navigate.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the clear and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Customer communications

Users describe ambiguous interactions with contact. Some customers praise good email communications, easy... See more

Based on these reviews

Rated 5 out of 5 stars

Mark Barron was the advisor who helped me and my son navigate through transitioning from his child trust fund to adult savings products. He was spot on. He never overused jargon and communicated w... See more

Rated 5 out of 5 stars

Denise Cooper is a fantastic adviser! She is clear and concise, does not use jargon, listens to our needs and makes appropriate , needs based recommendations! She looks after the whole family we are l... See more

Rated 5 out of 5 stars

We used Forrester's for our children's child trust funds. Our eldest recently turned 18 and our consultant has been amazing in helping him decide what to do, explaining all the different ISAs and the... See more

Rated 5 out of 5 stars

Lucy Gardiner was wonderful . She was patient and explained all of the financial options available to me and my son now he has turned 18. She was very informative and he was able to make decisions... See more


Company details

  1. Money & Insurance

Written by the company

We are an international financial services provider that begun in 1874 to provide access to life insurance for working families. Nearly 150 years later we have more than three million customers and members across the UK, Canada and the USA. One thing has remained constant and that is our commitment to help improve family well-being, and each year we invest millions into causes that can do so. Here at Foresters Financial we provide financial solutions and insurance options that make a difference. Helping is who we are. When you become a member at Foresters Financial not only do you have access to expert financial support but also a long list of valuable member benefits. These benefits include the opportunity to give back through volunteering efforts and community grants. Sign up today at foresters.com


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

947 reviews

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Replied to 36% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

10/10 quality service

I have been using Firesters Financial services for several years. Great customer service, a very knowledgeable and friendly advisor.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

ISAs

- Lee was fantastic, very good at explaining things and ensuring we had great comprehension of all the accounts and things to do with the setting up of the ISA
- Very personable and easy to ask questions to, look forward to working with him in the future
God bless !

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Really informative and helpful

Really informative and helpful, manage my child trust fund well and helped me unsterstand everything about it. My finacial advisor Jade is particulaly helpful and always avaliable for a chat.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Foresters Child Trust Fund

I contacted Forester child trust fund due to my son being of a mature age, and l wanted to take the next initial steps in what to do next.

I spoke with a loverly gentleman by the name of Connor who was very informative in guiding me around the next steps as l was having difficulty navigating.
Can l just say, after about 20 minutes on the phone with myself going back and forth trying to get my password to accept, Connor waited patiently until i succeeded with the overall form.

I think he is a great asset to your company.

Thank you again Connor.🫲🙂

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Foresters Financial ISA's

Cheryl Phillips is exceptional at explaining and advising on Foresters Financial ISAs, combining deep expertise with clear communication, patience, and practical guidance, helping clients confidently understand options and make well-informed, long-term financial decisions tailored to their needs.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional Representative

The representative was very professional and considerate. He was attentive, as always, and took all of our requests into account.
Perhaps the London HQ staff that I have dealt with could take a leaf out of his book. When I dealt with them I was on the verge of withdrawing all of my money and my wifes. However it was after speaking to the representative, Robert, that we remained with the Foresters.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Denise Cooper is a fantastic adviser

Denise Cooper is a fantastic adviser! She is clear and concise, does not use jargon, listens to our needs and makes appropriate , needs based recommendations! She looks after the whole family we are lucky to have her as our adviser!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, clear advice

Mark Barron was the advisor who helped me and my son navigate through transitioning from his child trust fund to adult savings products. He was spot on. He never overused jargon and communicated with my son in simple clear language that made the underlying principles and thinking really clear and easy to follow for my son.
He never felt pushy and “trying to sell” and his style put my son at ease and quickly built trust.
He is a real asset to Foresters and (as someone who was an executive in Financial Services) I was very impressed with all aspects of his style.

Thank you Mark

10 April 2026
Unprompted review
Rated 5 out of 5 stars

i’ve really enjoyed my time so far with cheryl phillips

i’ve really enjoyed my time so far with cheryl as she has helped me tremendously with my choices and given me options that have helped me very greatly. if anyone ever needs a financial advisor i highly recommend cheryl phillips as she really is extremely knowledgeable and professional with your financial decisions.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Cheryl is an amazing advisor

Cheryl is so lovely and very good at advising both young people like me that are new to saving and investing, and people with more experience . She is very clear and takes you step by step so you know exactly where your money is going and how it would benefit you. Cheryl has your best interests at heart and makes sure you get the most out of your money. I would thoroughly recommend her as an advisor !

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Lee!!

I've had a two great chats with Lee since i've been with Foresters Financial. One when I was 18 and one a few weeks ago. I was aware the deadline for starting a lifetime ISA was approaching so I booked a meeting with him online, which was really easy to do. He also offered to move the meeting, which was so helpful as it gave me a few more days to think about the decision, after we spoke. Lee was so informative and gave me lots of information about different ISA's that I could invest in, and what benefits each of them would have. I was able to leave the meeting with a more clear idea of which ISA would be best for me at this time. It was really great to have everything explained by someone who knows what they're talking about!!!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience—the person I…

I had a great experience—the person I spoke to on the phone explained everything clearly and was extremely helpful throughout. They were patient, knowledgeable, and made the whole process much easier. Really appreciate the excellent customer service.

7 April 2026
Unprompted review

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