Foresters Financial Reviews 947

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, often highlighting their ability to explain complex financial information in an easy-to-understand manner. Many people appreciate the excellent customer service, noting that advisors are reliable, knowledgeable, and go above and beyond to assist with financial decisions and account management. The overall service is frequently described as efficient, pleasant, and competent, with a smooth user experience. However, some customers also noted issues with contact and customer service, mentioning difficulties reaching representatives, long wait times on the phone, and unreturned emails. A few people expressed dissatisfaction with the company's website and interface, finding them outdated and challenging to navigate.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the clear and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Customer communications

Users describe ambiguous interactions with contact. Some customers praise good email communications, easy... See more

Based on these reviews

Rated 5 out of 5 stars

Mark Barron was the advisor who helped me and my son navigate through transitioning from his child trust fund to adult savings products. He was spot on. He never overused jargon and communicated w... See more

Rated 5 out of 5 stars

Denise Cooper is a fantastic adviser! She is clear and concise, does not use jargon, listens to our needs and makes appropriate , needs based recommendations! She looks after the whole family we are l... See more

Rated 5 out of 5 stars

We used Forrester's for our children's child trust funds. Our eldest recently turned 18 and our consultant has been amazing in helping him decide what to do, explaining all the different ISAs and the... See more

Rated 5 out of 5 stars

Lucy Gardiner was wonderful . She was patient and explained all of the financial options available to me and my son now he has turned 18. She was very informative and he was able to make decisions... See more


Company details

  1. Money & Insurance

Written by the company

We are an international financial services provider that begun in 1874 to provide access to life insurance for working families. Nearly 150 years later we have more than three million customers and members across the UK, Canada and the USA. One thing has remained constant and that is our commitment to help improve family well-being, and each year we invest millions into causes that can do so. Here at Foresters Financial we provide financial solutions and insurance options that make a difference. Helping is who we are. When you become a member at Foresters Financial not only do you have access to expert financial support but also a long list of valuable member benefits. These benefits include the opportunity to give back through volunteering efforts and community grants. Sign up today at foresters.com


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

947 reviews

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Replied to 36% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Lucy was really great and helped us…

Lucy was really great and helped us with our daughter’s child ISA transfer to an adult ISA. She was patient and not pushy in any way. Us and our daughter felt well informed on what to do with the money.
A little blip meant that my wife’s ISA lump sum did not go into the new account, but Lucy investigated this and got straight back to us with information on the problem (not Lucy’s fault)

10 February 2026
Unprompted review
Rated 5 out of 5 stars

An honest company that can be trusted

Our financial advisor was very friendly and knowledgeable about all the aspects of the products available. He gave sage advice when I asked about some ideas I had and made me feel confident that I had made the right choices. I have been with Foresters for 40 years now and have a nice nest egg for retirement. Thank you Foresters.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Child Trust Fund

Foresters proactively reached out to discuss options now our daughters trust fund had matured. Denise talked us through all the options briliantly and made sure our daughter understood the information and decisions she made. Thank you

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellant customer experience

Lee is always very approachable, explains things in a way that I understand, professional. Lee is responsive to messages in a very timely manner no matter if it is day/evening or weekend
.

27 February 2026
Unprompted review
Rated 1 out of 5 stars

It’s my daughter’s birthday today and…

It’s my daughter’s birthday today and she can’t take the money out of her account to buy something for herself as it is updating as though she’s going to carry on trusting these people with her money, personally I wouldn’t trust these people with your money. She is 18 TODAY so you have no right holding onto her money!! I never chose this company it was put here by the government, I chose a different company for my sons trust his made twice as much and paid out at 16 all they said is that he could be liable for the tax on it which wasn’t the case. After reading all the negative reviews if I end up having to chase this payment I’ll be getting a solicitor involved. UPDATE day of withdrawal after filling in all the information I get to the last page where it asks for a 1 time passcode which is sent to your email, NEVER ARRIVES, check junk folder nothing, request another one again NOTHING ARRIVES. And even if you do get a passcode there is nowhere to put it. Will have to call them Monday, people need to avoid this company.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, very respectful and was happy to answer all my questions. Thank you to the young lady i spoke with.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

I was not impressed with this company…

I was not impressed with this company from the start. I had signed up to have my policy payments debited from my account on the 15th of every month, so ONCE per month. Foresters debits my payments on BOTH the 8th AND the 23rd of every month...never on the 15th as planned and TWO payments per month not just one payment. I have attempted to cancel my policy with them on a few occasions, just to have them explain their way out of why they are defrauding me my money. So I decided to give them one more chance...well, here they go again, this month once again TWO payments on the 8th and 23rd, not on the 15th. So they are done, I have emailed to cancel my policy IMMEDIATELY or I will be seeking legal action against them. Their website as well is very vague, will not give you any info regarding your policy at all. Horrible fraudulent company.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Great support

Super attentive financial advisor Lee Connor - always very timely with responding and really kind & helpful. Never had any issues, only positives!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Finance Firm

Denise came to visit us to talk about moving our ISA, she was so helpful, explaining all our options. She's very knowledgeable and can talk in depth about their various products. We both opened new accounts with Foresters and Denise has taken care of everything - she's a pleasure to deal with and I have no doubt we will have a long and successful relationship with her and Foresters.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Super friendly and helpful

My financial advisor (Mark) is super friendly and helpful, his explanations of the products are clear, he provides materials to read after our calls and offers additional support so I can be confident in my decisions.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I spoke to Lee about my CTF and he was lovely, he helped me carefully choose my next steps and and made me feel confident about my choice. 10/10 experience 😊

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service
Zack really was so knowledgeable and took the time to help me understand all the options
Simply and clearly explained and was so professional

19 February 2026
Unprompted review

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