Foresters Financial Reviews 

1,046
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable, friendly, and professional staff for clear, jargon-free explanations. Many highlight the excellent, patient, and supportive customer service, where advisors ensure understanding and informed decisions. The service and user experience are often described as efficient, pleasant, and easy to navigate. However, some people mentioned difficulties with administrative processes, including complex cancellation requirements or paperwork delays. Others experienced inconsistent customer support, citing long hold times and frustrating interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Customers had positive experiences with customer service, often praising the amazing service, clear... See more

User experience

People report positive experiences with user experience, highlighting the clarity and helpfulness of the... See more

Service

Clients share positive opinions on service, with many reviewers describing it as amazing, highly... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting good communication from individuals and proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Forrester's for our children's child trust funds. Our eldest recently turned 18 and our consultant has been amazing in helping him decide what to do, explaining all the different ISAs and the... See more

Rated 5 out of 5 stars

Lucy Gardiner was wonderful . She was patient and explained all of the financial options available to me and my son now he has turned 18. She was very informative and he was able to make decisions... See more

Rated 5 out of 5 stars

My Foresters representative Tim does a super job in ensuring I'm clearly informed and happy with all my investments. He gives his time freely and responds to any queeries quickly and in a most pleasan... See more

Rated 5 out of 5 stars

Chris Graham has been helping us with our finances since our son turned 18 in 2024 and his Child trust fund matured. He is extremely reliable, professional and knowledgeable with regards to ISA's and... See more


Company details

  1. Money & Insurance

Written by the company

We are an international financial services provider that begun in 1874 to provide access to life insurance for working families. Nearly 150 years later we have more than three million customers and members across the UK, Canada and the USA. One thing has remained constant and that is our commitment to help improve family well-being, and each year we invest millions into causes that can do so. Here at Foresters Financial we provide financial solutions and insurance options that make a difference. Helping is who we are. When you become a member at Foresters Financial not only do you have access to expert financial support but also a long list of valuable member benefits. These benefits include the opportunity to give back through volunteering efforts and community grants. Sign up today at foresters.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,046)

369 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cheryl Phillips was exceptional!

Cheryl Phillips was exceptionally helpful. Took time to explained the consepts I didnt understand and answer all my questions providing unbiased advice and information, allowing me to make my own informed decisions. Thank you so much!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great. I had talked to Lee Conor who made my options very clear and their advantages and disadvantages. He had also helped me navigate the website for the option I had chosen and made the whole process easy to follow and understand.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience!

Initially, I was unsure whether this was the right path for me. However, after speaking with Christopher Graham and gaining a clear understanding of the services available, I felt confident that I was making the right decision and am very pleased that I chose to proceed.

Chris was professional, knowledgeable, and took the time to explain each option in detail. He ensured I had all the information I needed to make an informed decision without ever making me feel pressured to choose.

What stood out most was his impartial approach. He presented every option fairly and objectively, never attempting to influence or sway my decision. The choice was always entirely my own, which I greatly appreciated.

I am grateful for Chris' time, patience, and professionalism throughout the process, and I would highly recommend both him and the service to anyone looking for clear, honest, and unbiased guidance.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

It's great that Foresters Financial follow up with an in-person conversation after the CTF has matured. Jade was great. She explained in simple terms what my 18 year old's options are.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

Frustrating

Poor communication and difficulty withdrawing money without heavy penalties.
Not a happy customer

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Lee is a great guy, very knowledgeable talks through all the steps and explains everything in an easy way. 5 ⭐ from me

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Nightmare they just want to keep my child's money!

A couple of problems.
TWO years ago I moved house and gave them the new address but recently found out they never changed it so we never got my daughters fund maturity letter.
Next they keep saying I have to discuss options on my daughters money now she is 18.
They are trying to make it impossible for us to withdraw her funds and transfer to her bank account.
I have complained and asked dozens of times....they're trying to keep her money!
Very corrupt and avoid if you can. ⚠️

5 April 2026
Unprompted review

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