UPDATE Following this review the payment has now been processed DO NOT USE This would appear to be a scam company sent my iPhone, received an email to say “ Due to a site upgrade, we e... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sent off two iphones. Emails to keep me upto date re my order and re payment and monies were paid as soon as my phones had been located with no hassle. Very quick and efficient service. Hope this serv... See more
Very good service. Received postal envelope within one working day. Once they received phone ( sent for in 48 hour post paid bag) they emailed to advise safe receipt and confirmed payment had been mad... See more
They have had my phones since the end of February, i have tried ringing them, no answer, they do not reply to any communication requests through their internet page, the page says they have received m... See more
Company details
Written by the company
Looking to Sell a mobile phone? At FonePal we offer same day payment for your old mobile phone. We also offer cash for your broken and unwanted mobile phone.
Contact info
202-208 Cheetham Hill Road, M8 8LW, Manchester, United Kingdom
- 01615312326
- Support@fonepal.co.uk
- fonepal.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smooth, easy and quick process. Highly Recommended.
I found Fonepal via Sellmymobile when looking for someone to buy an old iPhone model which a number of companies similar weren't accepting.
I filled in the phone details and payment details, you had an option of how to send it and I chose the prepaid envelope option. This arrived within one working day. I ensured the phone was protected before sending it via the Post Office and I was paid the quoted price on the same day it was received (despite a mix-up on storage size) and received an email confirming it had been received and paid.
A very smooth and quick process made simple and easy. I also found they had higher quotes than other places. Really recommend FonePal and will definitely consider using them in the future.
Very good communication from the…
Very good communication from the company all the way through. Fast and efficient service with quick payment. Would definitely use again!
Website was easy and user friendly to…
Website was easy and user friendly to use. Very fast on receiving the prepaid envelope as well as sending the cash. Also when enquiring about what was happening they were fast and friendly with updating me
Great service
Great service, very helpful and responsive. Look forward to doing business with them again
Extremely quick service
Extremely quick service received full payment within 2-3 days of sending the phone away, highly recommend.
Easy to use
Easy to use, received prepaid envelope day after ordering, received payment day after posting phone back. Quick and reliable service
Very fast and reasonable service
Very good service
Very good service. Received postal envelope within one working day. Once they received phone ( sent for in 48 hour post paid bag) they emailed to advise safe receipt and confirmed payment had been made same afternoon. Would definitely use them in future.
Very fast and prompt payout
Very fast and prompt payout, exactly as promised, thanks again
Best company by far!
I have been trading my old phones in for years and this is by far the best company I have ever dealt with. My phone had a severely cracked screen but I was offered marginally more than with other companies. They sent me a prepaid envelope and I post the phone to them on Wednesday, I had confirmation on phone received and payment made on Friday! So easy and reliable, will definitely use these in the future!
Very clear instructions and easy to…
Very clear instructions and easy to return with the envelope which they provide. Money deposited in account next day. Excellent service.
Easy transaction
Easy transaction - with free posting - received transfer on the day they received mobile - same as amount quoted
SO quick!
Sent my phone off Tuesday morning. By Wednesday evening the money was in my account. Excellent
Really impressed
Really impressed with how quickly the guys processed my phone payment. Very generous payment plus great communication. Thanks guys!
Extremely fast and honest service
Extremely fast and honest service. Everything happened within the timescales promised and the phone was sent, received and paid for within a week. Excellent - thank you
Sent off two iphones
Sent off two iphones. Emails to keep me upto date re my order and re payment and monies were paid as soon as my phones had been located with no hassle. Very quick and efficient service. Hope this service continues for other customers. Will use again. Used only after readinh trust pilot reviews as appear to be a new company on comparison sites.
Happy with the service!
Second experience with this company I would recommend!
Hassle-free speedy service
I sent in a broken iPhone 6s, and got a reasonable amount of money considering the state of the phone.
I’d assumed my phone was locked as every other phone I’d got from O2 had been, however it turned out to be locked. They were very helpful in telling me how to get it unlocked so it could be processed, and once it was unlocked they were very quick paying me, it couldn’t have been more than a few hours.
Good customer service, and good service in general!
Great service.
Really easy and quick service. Good offer and prompt payment. What more can you want. Will use Fonepal again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








