I placed an order for several items for Christmas presents. The main item I ordered was in stock, but as they dispatched the order without it and told me it was then unavailable. It really... See more
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Review summary
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Reviews shaping this summary
Good selection of products, however, why can I order a ceramic bowl but not a cushion to be delivered to UK, says not allowed due to sharp parts, what sharp parts? And then there was a small jewellery... See more
Torino: Via Garibaldi. Whilst looking for another pen like the one I had purchased the week before, I came upon a pad of 'to do' lists... They had obviously been damaged in transit or were judged as... See more
Company replied
Ordered several small individual items to make a bespoke Christmas jewellery advent calendar for my daughter. The items were so lovely and really well priced and I will definitely buy from here again.... See more
Company details
Written by the company
Halløj! We are a Danish brand with stores all over the world. We salute diversity and work tirelessly towards ambitious sustainability targets. We are bold and adventurous and believe in living life to the full. We create modern, seasonal items and contemporary, colourful everyday essentials. With us, a richer life doesn’t cost a fortune.
Contact info
Copenhagen, United Kingdom
- flyingtiger.com
2.9
Average
1K reviews
Replied to 34% of negative reviews
Typically replies within 1 week
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15 days for delivery still not received
Placed an order on the 9th November and still not received by the 24th with a standard reply of we will look into it but no real effort to have an answer …. Will never order again
24 November 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi Arlene,
Thank you for taking the time to share your feedback. I’m really sorry to hear how long your order took to arrive and that the experience felt frustrating. For deliveries to your country the expected timeframe is usually around 9 days, though this is an estimate rather than a guaranteed delivery date. It can sometimes arrive a bit sooner or, unfortunately, take a little longer.
I completely understand how disappointing it is when it takes more time than expected. We can also see that your order has now been delivered, and we truly hope you’re happy with your items.
We tried to stay in touch with you throughout the process by sharing updates and the investigation status, and I’m very sorry to hear this still felt insufficient from your side. Your feedback is really important to us and helps us improve how we support our customers.
If there’s anything else we can help you with, please let us know.
Thank you again for your feedback.
Reply from Flying Tiger Copenhagen
Hej
Tusen tack för din fantastiska recension. Det gör oss verkligen glada att höra att ni älskar Flying Tiger och att det är barnens favoritbutik. Tack för att ni delar med er av er fina upplevelse.
Vänliga hälsningar
Flying Tiger Copenhagen
Delivery issues and useless customer service
Ordered Christmas ornaments on the online platform. First time using it. Was happy to receive a delivery tracking email the next day after the order, 10th November. Not a single update since and no order in sight. When I asked for an update, received a snarky response - basically look up delivery timeframe for your country and don't bother contacting us until past the max stated delivery time. Contacted them again and only got an automated message that they know my delivery is late and just "keep calm". Never using them again.
21 November 2025
Unprompted review
Flying Tiger Copenhagen
These guys were amazing! I had a serious problem that I thought couldn't be resolved! I'd bought some items from their website and looked forward to them being delivered! It wasn't until I received a shipment email that I realised my mistake! I had recently moved house and forgotten to update my address details before placing the order! My previous address was now empty, so there was no one to receive it! Unfortunately, after contacting customer services at Flying Tiger Copenhagen, they informed me that they couldn't stop the shipment, as it was already in the hands of the courier! They were very kind and supplied me with the tracking number of my parcel, which was being delivered by Yodel... Today! They said, if it's sent back to them in Copenhagen, they'll issue me with a refund! With that in mind, I contacted Yodel Customer Services, via InPost, explained my predicament and gave them the tracking number kindly issued to me by Flying Tiger! After proving who I was and the address where the parcel was headed, Yodel called the delivery driver and cancelled the delivery! They informed me that it'll go back to the depot and sent back to Copenhagen, as it can't be redirected to my new address! Happy in the knowledge that my parcel was safe, and not sitting on the doorstep of an empty house I couldn't get to, I emailed Flying Tiger and told them it was going to be returned to them! A little while later, they replied informing me that they have issued a full refund and to expect it within the next 5-10 business days! I find that to be absolutely incredible! FTC and their team were so professional, kind and helpful to me! I don't think I would have been able to sort it all out without their help and advice! I'm very grateful to them! I fully intend to re-purchase the items ordered, but will make sure they are coming to the right address in future! Thanks again, FTC!
11 November 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi
Thank you so much for sharing your experience. I’m really glad to hear that everything worked out in the end, even though the situation must have been quite stressful for you at first.
It’s great that you spotted the address issue in time and that both our team and Yodel were able to help make sure your parcel was safely returned. I’m happy to hear the refund was processed quickly and that you felt supported throughout the whole process. That means a lot to us.
We truly appreciate your kindness and your intention to reorder the items. And no worries at all, things like this happen more often than you’d think.
If you ever need anything again, we’re always here to help.
Best Wishes
FTC Team
Honestly I was so dubious about…
Honestly I was so dubious about ordering as the reviews are quite poor. However an item I wanted I couldn't find anywhere else and the store didn't stock them so I hesitantly placed an order with the mindset of it may or may not arrive before Christmas but worth a go for what I wanted. 9 days from ordering to delivering. Full communication. Tracked delivery. Well packaged. I rarely leave reviews but for a brand with real poor reviews I wanted to say no complaints here and would recommend.
11 November 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi
Thank you so much for giving us a chance, especially after seeing some of the reviews. It really means a lot that you took the risk and placed your order anyway.
I’m really happy to hear that everything went smoothly for you, from the communication to the tracking to the packaging, and that your order arrived within the timeframe you needed. That’s exactly the experience we want everyone to have.
Thank you as well for taking the time to leave a review, especially since you don’t usually write them. Your feedback genuinely helps and we really appreciate your kind words and recommendation.
Best Wishes
FTC Team
Online delivery
Over a week since I ordered and parcel still not arrived
11 November 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi
Thank you for sharing your feedback. I understand it’s frustrating when a parcel takes longer than expected to arrive.
Our delivery time can vary depending on a few things, like the country the order is going to, and it can take anywhere between 3 to 10 working days. All of this is explained in our FAQ section, but if you would like more details or help checking your order, please feel free to reach out to our customer service team. They’ll be happy to assist.
Best Wishes
Clear and easy online shop, unique products, I am very pleased with Flying Tiger!
I have been shopping online for many years from Flying Tiger and I will keep doing that as I am very satisfied. The online shop is easy and clear to use. Once there was a problem with the package, it had been torn on the way to my country and as soon as I informed them I got refunded for the products that were missing.
The products are clearly described and they are quite original, I love them.
The only thing that has changed is that I cannot track the parcel until it arrives in my country while some years ago I could track it all the way so I knew when to expect it. That isn't a real problem though as I know it takes a few days .
10 October 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi
Thank you so much for sharing your experience. It really means a lot to hear that you’ve been shopping with us online for so many years and that you’re still so happy with everything.
I’m glad to know that you find the webshop clear and easy to use, and that you enjoy our unique products. It’s also great that the issue with your damaged parcel was sorted quickly with a refund for the missing items. That’s exactly how we want things to go whenever something unexpected happens.
I completely understand what you mean about tracking. Depending on the country, the tracking visibility can change once the parcel leaves Denmark, but it should still arrive within those usual few days. I appreciate you mentioning it, though. Feedback like yours really helps.
Thanks again for taking the time to write such a thoughtful review.
Best Wishes
FTC Team
Great store Kings Rd
Shopped at Kings Rd and a lovely store manager ‘Petiya’ helped with a refund in a few goods. Lovely lady who fix her upmost to sort out the issue. I’ll be back to buy Christmas decorations soon. Thank you.
5 November 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi
Thank you so much for sharing your experience. It’s wonderful to hear that your visit to the Kings Rd store went so well and that Petiya took such great care of you. She’ll be really happy to know her help made a difference.
I’m glad everything got sorted smoothly and it’s lovely to hear you’ll be coming back for Christmas decorations.
Best Wishes
FTC Team
Ruthless capitalism with a Danish smile
I’ve purchased a few items from this shop over some years. Whenever anything has gone wrong the response has been the same: we don’t care. In some cases they ignored my messages. In others I got a perfunctory, passive-aggressive reply. The assistants in the store (on the rare occasions they are at the tills) will not help with anything except taking your money.
Every time you make a purchase a cutesy Danish voice promises 10% off if you “join our club” but if you actually do, after a tedious process including downloading their 30mb app over your own mobile network (they do not have wi-fi) and verifying your mobile number via SMS every time you open it (why?), you will find it hardly ever works. Then no one will help and you will have to pay the full price.
Underneath the hippy dippy branding they are as transactional as Donald Trump: the Ryanair of vaguely Scandinavian plastic knickknacks.
[Edited for spelling and clarity]
20 October 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi there,
We’ve noticed you’ve updated this review a few times — but we just want to assure you that we never ignore customer messages. Everyone who writes to us receives a reply from our team. We are sorry to hear you see this as passive-aggressive behaviour.
If you’d like to share more about your in-store experience, please reach out to our customer service team — they’ll be happy to listen and help.
We’re also really proud of our app 💚 It gives our lovely customers access to vouchers and special offers to enjoy their favourite products at even better prices. There’s no SMS verification each time you open it — just a one-time passcode when you first log in.
As for your final comment, we prefer to stay away from politics and simply focus on bringing a bit of joy to our customers’ shopping experience.
Wishing you a good day!
Flopping Tiger
The shift in retail and yet shops wonder why footfall is shit. I used to love flying tiger, I would go just to peruse and end up buying loads I never knew I needed. Now? It’s a last resort only shop.
- Self checkout is the only option.
- Bring your own bags or buy ours for £3.
- need assistance while shopping? Ha
- same item is cheaper on our own website? Oder it online then. Oh, but click and collect will be disabled so buy in bulk or pay £6 shipping.
And now: bring your own packing material because the tissue paper we offered for safely carrying easily damaged items (candles, easily scratched decorative items, etc) is also no longer.
16 October 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi there,
We can see from your review that you’re not happy with your recent experience, and that’s totally fair — thank you for sharing your thoughts.
The idea of bringing your own bags has been encouraged all across Europe for many years now, mainly to reduce waste and protect the environment. Most of us already have so many at home, so we try to avoid adding even more to the planet.
Our store teams are always happy to help, but if you didn’t receive assistance when you needed it, please reach out to our customer service team — they’ll be happy to look into it for you.
Our online and physical shops operate separately, with different stock levels, campaigns, and prices. That’s why we can’t match prices between them. You can of course order online, and shipping is free for orders over £40 — we think that’s a fair balance considering the packaging, delivery, and environmental impact involved 💚
Cheap and cheerful
Cheap and cheerful. Always find a few nice trinkets gifts and crafts in there.
12 October 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi Lee,
Thanks a lot for your lovely words 💚 We’re so happy you enjoy finding little treasures and gifts with us. Hope you’ll pop by again soon!
FTC Team
We have one of these stores neat our…
We have one of these stores neat our home. I enjoy visiting it with my kids, they always somehting interesting that they love. Staff is also always polite and friendly.
8 September 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi there,
Thank you so much for your lovely message! We’re so happy to hear that you and your kids enjoy visiting our store and always find something fun to take home. It’s also great to know our team makes you feel welcome — we’ll be sure to share your kind words with them.
Hope to see you again soon! 💛
Not a single problem
The bad reviews originally made me worried, but I couldn't be happier with the service. Communication with the eshop was clear and the item was delivered two days ahead of schedule, packaged very safely. (ordered the doughnut cushion: adorable and very soft)
5 September 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi there !
Thank you so much for your kind words! We’re really happy to hear that your experience was smooth and that your order even arrived earlier than expected. The doughnut cushion is one of our favourites too – we’re glad you find it as adorable and soft as we do.
We truly appreciate you taking the time to share your experience, especially after seeing some of the concerns raised in other reviews. It means a lot to us.
Wishing you lots of cozy moments with your new cushion, and we hope to see you again soon!
Best regards,
FTC team!
I don’t understand these bad reviews
I don’t understand these bad reviews. I ordered online and they packaged my items well especially as they were breakables. They were quick to respond to an email too. Don’t let the reviews put you off.
28 August 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi Scarlett,
thank you so much for taking the time to share your lovely feedback.
We’re really happy to hear that your order arrived safely and that our team could help you quickly by email.
Your kind words mean a lot to us and we truly appreciate you spreading a bit of positivity here.
Wishing you a lovely day !
FTC Team
Reply from Flying Tiger Copenhagen
Hello,
We’re really sorry to hear that you’ve had such a frustrating experience. This is definitely not what we want for our customers. Could you please reach out to our customer service team through the online webform and let us know a bit more about what went wrong? We’d love the chance to help and make things right for you.
Kind regards,
The Flying Tiger Team
Scam
I ordered in June now it’s the middle of August and I have not received my package. I called the delivery and we fixed all problems but then it was returned back to flying Tiger and I have sent them three emails and not gotten any answer and I have not got my money back. I called the delivery again and they said to contact flying tiger, but they absolutely don’t want to answer. Don’t order from here.
3 June 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hello,
We’re really sorry to hear about your experience – we completely understand how frustrating this must be. It’s very unusual, as we always reply to all our customers and at the moment our response time is around 24 hours. In cases like yours, we normally help right away.
If you haven’t received a reply from us, could you please resend your request or simply reply to the automatic confirmation email you should have received when you filled out our webform? You should be able to find it in your mailbox. If you didn’t get such a notification, it likely means that the email address provided wasn’t correct.
We truly want to sort this out for you as quickly as possible, so please try again and we’ll make sure to help.
Kind regards,
The Flying Tiger Team
Worst customer service ever
So I bought a bunch of mats and they were damaged. I repeatedly asked for a refund as well as compensation given the fact that I have to now go out and buy them again in an area that I live and they have repeatedly ignored my emails. I posted a review on here and the replier from the organisation on here told me to go to the website and submit a new query but still no response.
Given my disabilities on vulnerabilities and the anxiety it's caused me I am absolutely appalled by this behavior.
I would not recommend anyone shopping here.
13 June 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hello,
We are truly sorry to read about your experience and the frustration it has caused you. Please know that we did receive your tickets and our team has replied to them, but unfortunately our messages could not be delivered to your email address. It looks like there may be some blockers on your email domain that are preventing our replies from reaching you.
Would you mind contacting us again using a different email address, or checking your current email settings? This way we can make sure you receive our responses and we can help you with your refund.
We completely understand how disappointing this must feel, and we truly want to resolve it for you as quickly as possible.
Kind regards,
The Flying Tiger Team
Flying Tiger milk frother and returns
I never wrote bad reviews but I have never been satisfied with a product from this company. I recently purchased the milk frother, and I was definitely not expecting anything amazing for £4 from Flying Tiger, however the motor burnt out after ONE use and they would not take it back as it had been “used”?! This thing is not powerful, it should be able to withstand the very little power that it gives out.
8 August 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi Lou! We’re really sorry to hear about your experience with the milk frother – that’s definitely not how it should be. We’d love to get this sorted for you. Please reach out to our customer service team by filling out our online form, and we’ll take care of it from there.
Kind Regards,
FTC Team
Shopping in the Stratford east store…
Shopping in the Stratford east store this afternoon, I picked up and item that I didn't see the price for...pressed help button on auto till and then experiences a really surely customer assistant who was basically rude and condescending. Won't be returning
1 August 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Hi there,
We're really sorry to hear about your experience in our Stratford East store — that’s definitely not the service we want any of our customers to receive.
We truly appreciate you bringing this to our attention and we will escalate the feedback to the relevant team internally and to the store manager.
If you’d like to share more details about what happened, we’d be grateful if you could reach out to our customer service team via the webform on our website.
Thanks again for your feedback, and we hope to welcome you back in the future.
Best regards,
FTC Team
Worse experience
I went to this shop in Coventry around 12pm with my mum and 5 year old girl. A manager accused my mother and me of robbery. She asked me to open my bag? I was shocked and i asked her why? And she then said open your bag? I opened it and then asked why she was treating us this way? She said she had my mum and I on CCTV and we had been reported to the police. I immediately asked for her to call the police and that I was not moving out of the store until police came. She can not accuse my mum and I for stealing when we have never ever done anything like this. My little one crying and asking mummy please. I asked her to calm down, and insisted to call police. She said I can ask you to leave now. People around listening all. Never felt this way. Her colleague apologised and saw me shaking and nearly crying and said maybe it was a mistake but the manager stood there looking at us so bad and saying we were reported for robbery. I went to police as soon as I left the shop. Police said they confused us with other people and we had no record of ever doing anything like this and to not worry and put a review online. Definetelyt needs some training on how to treat customers. I want an apology as the way we were treated. Disgusting.
31 July 2025
Unprompted review
Reply from Flying Tiger Copenhagen
Thank you for getting in touch and we’re truly sorry that it’s under such upsetting circumstances.
We were very concerned to read about your recent experience at our Coventry store. Please accept our sincere apologies for the distress this situation has caused you and your family, particularly in front of your young child. This is absolutely not the experience we want any of our customers to have.
We aim to create a welcoming, respectful, and friendly environment for everyone. We take all customer feedback seriously, especially when it involves issues of this nature.
We want to assure you that we do not condone rude or accusatory behaviour from any member of our team.
Your feedback has been escalated to our District Manager for urgent review, and we are now conducting a full investigation into the incident you’ve described. This includes reviewing any CCTV footage and speaking with the team involved. As part of this process, we will also be addressing staff conduct and reinforcing our training standards around respectful communication and handling of sensitive situations.
We will update you through the ticket you opened as soon as we have more information from our investigation.
In the meantime, please accept our sincerest apologies once again. We understand how upsetting this has been, and we appreciate you bringing it to our attention so we can take the necessary steps to prevent anything like this from happening in the future.
Thank you again for your patience while we look into this matter further.
Best wishes,
FTC Team
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