Fluent Money Reviews 

9,710
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,900 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of their overall experience, often securing favorable deals. People highlight the exceptional customer service, noting the prompt communication, regular updates, and personalized approach that keeps them informed every step of the way. However, some customers also noted issues with communication, experiencing long delays in responses or no call-backs, leading to frustration and wasted time. A few other people also felt that the company's advice was unhelpful or unclear, resulting in failed mortgage applications and a lack of transparency regarding income acceptance.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, describing it as fantastic, professional, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

Fluent provided an excellent service. Lewis & Shannon were most helpful in helping me find a new mortgage deal, something I had never done before, they made it easy and were able to explain everything... See more

Rated 5 out of 5 stars

Fantastic and professional service from start to finish. Hayden and Annie were so helpful through the whole process, from obtaining a mortgage for us to sorting out life and home insurance. So pleased... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,710)

1,815 reviews in the last 12 months

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Rated 5 out of 5 stars

I dealt with both Nazim Arif and Donna…

I dealt with both Nazim Arif and Donna Rushton who were excellent during my mortgage application I was constantly up dated of the progress of my application and would recommend Fluent to anybody looking to change or remortgage .

18 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service from Fluent Money

Fluent Money is an excellent mortgage broker service; very responsive, quick and efficient. We dealt with Jodie Alderson initially who found us the best mortgage for us and then Rohan Sagar was our main ongoing contact once the process was established. Both were superb and regularly contacted us and kept us updated along the way. They were very easy to talk to and made it clear that they were there for us at any time. If they were going to be away they made it clear a colleague would be available and up to date on our case so they were always doing the best they could.
My only negative point is with GP Property lawyers who were doing all the legal work. They prefer emails to phone calls which made the process longer than necessary. On a number of occasions I would make calls they wouldn’t and chase people up to get the information needed. One time our lawyer even asked me if I could ring someone instead of her… when I was paying for their service! Had I not have spent hours on the phone who knows how much longer it would have been before we got our money.
FM are aware of this as are GP Property Lawyers who also asked for feedback.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Fluent Money for handling our…

Thanks to Fluent Money for handling our secured loan.
So patient and efficient, all accepted within a week and half of our 1st contact with them.
Nothing was too much trouble and everything was explained well, always allowing us to ask questions if needed.
Sarah and Erzan were both amazing.
Thanks so much.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with Fluent Money

Very pleased with Fluent Money in all our dealings with them. We had detailed discussions with Joe and then with Chantelle and both of them provided friendly, prompt and professional service. Thank you both very much

16 June 2026
Unprompted review
Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I was completely new to the whole process, but Elaine and James were absolutely fantastic from start to finish. They practically held my hand every step of the way, always taking the time to explain things clearly and answer any questions I had.

They were incredibly patient, understanding, and supportive throughout, which made what could have been a very stressful experience feel surprisingly smooth and stress-free. I always felt like I was in good hands and that they genuinely cared about helping me.

I can’t thank Elaine and James enough for all their help and would highly recommend Fluent Money to anyone, especially first-time buyers. Thank you both for making the process so much easier!

16 May 2026
Unprompted review
Rated 5 out of 5 stars

great guidance and advice given by…

great guidance and advice given by Andrew initially and elaine gilmore thereafter ,sent the documentation as required ,enabled me to sign easily when needed ,helped me keep track as i was buying /selling other properties as well

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great first time experience with mortgages

Had the pleasure of working with Dominic and Elaine , they were extremely helpful and helped us navigate different mortgage options for a first time buyer. It was a painless experience especially with using the brilliant app to track things and be able to send messages and upload/download documents easily. Thank you

16 June 2026
Unprompted review
Rated 4 out of 5 stars

Reliable mortgage broker.

Reliable mortgage broker.
We explained our situation and they were very fast in finding a good deal.
A case manager also ensures that tge case proceeds. Their app is not the best for uploading docs. But messages and mail comms are good.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Cannot thanks Oscar from fluent money…

Cannot thanks Oscar from fluent money enough! He was so lovely thorough explained everything to me and my partner first time buyers he truly cares for his clients. Communication was amazing! He went above and beyond to get us the best deal. Gutted he isn’t completing the full caseload! 5* thanks so much Oscar you made a stressful time exciting for us. Charlotte & connor

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank for Fluent Money

Thank for Fluent Money.

The mortgage advisors really great helped us to assess our case and give the advice to us for making the case completed.

They also strictly monitor our cases and take all necessary actions and response to make the case moving forward with lender and solicitor.

Highly recommend Fluent for your mortgage broker as they serviced with their professional knowledge and efficient manner.

Many thanks.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

an absolute nightmare

Fluent cost me 3 weeks of my time when I had to chase myself to get an update from the bank, from the solicitor, insurance company etc. I paid for the tickets to London, only to get my ID verification in person, while it was not needed - my digital ID check was already approved by the solicitor. yet my case manager insisted on my definitely needing in person ID verification. Last week I spent on chasing for any update on my case. In the end called the bank myself and got a short, factual answer in 15 minutes.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

This was our first mortgage and Jack and Elaine were fantastic with their service, ensuring the whole process was stress free from start to finish. Could not recommend them enough!

15 June 2026
Unprompted review

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