Fluent Money Reviews 

9,711
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,900 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the entire process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of their overall experience, often securing favorable deals. People highlight the exceptional customer service, noting the prompt communication, regular updates, and personalized approach that keeps them informed every step of the way. However, some customers also noted issues with communication, experiencing long delays in responses or no call-backs, leading to frustration and wasted time. A few other people also felt that the company's advice was unhelpful or unclear, resulting in failed mortgage applications and a lack of transparency regarding income acceptance.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, describing it as fantastic, professional, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

Fluent provided an excellent service. Lewis & Shannon were most helpful in helping me find a new mortgage deal, something I had never done before, they made it easy and were able to explain everything... See more

Rated 5 out of 5 stars

Fantastic and professional service from start to finish. Hayden and Annie were so helpful through the whole process, from obtaining a mortgage for us to sorting out life and home insurance. So pleased... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,711)

1,815 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

This was our first mortgage and Jack and Elaine were fantastic with their service, ensuring the whole process was stress free from start to finish. Could not recommend them enough!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I am a returnee to Fluent Money so am…

I am a returnee to Fluent Money so am not surprised at the wonderful service they offer. Kaitlyn and Mohammed were very responsive to queries and kept me up to date on all aspects of my re-mortgage. Very professional, cordial and patient. Will be using them the next time i re-mortgage.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast and Reliable

Fast and Reliable! I transfered my mortgage to another bank. Thanks to Joseph Costello and Nazim Arif Everything went quick and smoothly. Thank You!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I had absolutely fantastic experience…

I had absolutely fantastic experience with you folks! Ross Manning was our advisor and Joshua Kirkman was our case manager. Both of them were super responsive and got things done very smoothly. Making the process really easy. Highly recommended!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Claire and angel were absolutely…

Claire and angel were absolutely brilliant. They kept me updated on the progress and got the offer very quickly. They were more than happy to talk through the entire process and gave advice what questions I should ask the agent and solicitors as I am a first time buyer. 10/10

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Needed a remortgage with tight…

Needed a remortgage with tight timescales for completion. Read the reviews and decided to go with Fluent Money. They have a great App but my interactions with Sam DeBecker, Joe Costello and Josh Kirkman were the icing on the cake. They took responsibility for my application and responded to all my questions promptly. Well done for getting my “bits” sorted in time….

1 June 2026
Unprompted review
Rated 5 out of 5 stars

We are first time buyers and Fluent…

We are first time buyers and Fluent Money found us the best deal at a very quick pace. James and Matthew were fantastic and there communication was great! I couldn’t recommend more. We will definitely be using them again when it comes to the end of our fixed rate.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Me and my partner are over the moon…

Me and my partner are over the moon with your service! Especially the two girls who helped us Leah and Danielle, we can’t thank you both enough! It was worth the wait! We appreciate everything you have done for us, thank you so much!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Fluent money

I highly recommend Fluent money, from beginning they were very transparent, helpful and prompt.
They kept us in the loop and were very supportive. Thank you for everything, we didn’t think a mortgage would be possible for us especially after being messed around by other brokers. Special thanks to Christina & Hayden❤️

11 June 2026
Unprompted review

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