Fluent Money Reviews 

9,736
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,899 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff who provide excellent service, making complex processes easy and stress-free. People frequently highlight the exceptional customer service, noting clear communication, regular updates, and prompt responses throughout their journey. However, some customers also noted issues with communication, experiencing delays in receiving updates and needing to chase for information themselves. A few people mentioned unreturned calls and unfulfilled promises for callbacks, leading to wasted time and frustration.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, describing it as fantastic, professional, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complex situation that required a lot of negotiation between Fluent Money and the proposed lenders. Nick and Joseph at Fluent Money worked imcredibly hard and kept me informed of every step a... See more

Rated 5 out of 5 stars

Fluent provided an excellent service. Lewis & Shannon were most helpful in helping me find a new mortgage deal, something I had never done before, they made it easy and were able to explain everything... See more

Rated 5 out of 5 stars

Fantastic and professional service from start to finish. Hayden and Annie were so helpful through the whole process, from obtaining a mortgage for us to sorting out life and home insurance. So pleased... See more

Rated 5 out of 5 stars

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.... See more


Company details

  1. Financial Institution
  2. Finance Broker
  3. Insurance Broker
  4. Mortgage Broker

About Fluent Money

Written by the company


Find out more
Founded in 2008, as a secured loan broker originally - since then, our product offering has grown exponentially and Fluent Money is now the UK’s fastest growing, specialist finance broker. We provide expert advice on a range of fantastic products, including:

• Secured loans

• Mortgages

• Equity release

• Insurance

• Bridging loans


Find out more

At Fluent we have built fantastic relationships with our extensive panel of lenders, we’re often able to access exclusive rates that other high street lenders may not. This means our customers are provided with the best rates and deals available to them.

We do the hard work for you, support you throughout your application and track the latest rate changes, to ensure you’re taking advantage of the best interest rates.

At Fluent, we pride ourselves on offering a 5 star customer service. Our innovative app, MyFluent, ensures that our customers are able to stay up to date with the progress of the application, keep in contact with case managers and can communicate with them 24/7. Quick and easy ID verification is also available via the MyFluent app, meaning cases progress at a faster pace, without the need to post important documents.

Follow us on social media and stay up to date with all things Fluent!

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Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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4.9

All reviews

(9,736)

1,843 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I employed Fluent Money for a mortgage…

I employed Fluent Money for a mortgage application. I know technology has improved these types of processes but this was above and beyond. Every step you knew where you were in the process. Communication with the team was exemplary. Friendly, knowledgeable and easy to reach. I wouldn’t hesitate in using their platform again. Just brilliant. Technology and personally, brilliant.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Help with Mortgage

So Paul and Matt was very helpful from the start. Manage to sort my mortgage where i failed myself. Very happy had an offer accepted on a house and thought i was going lose it because was struggling to get the mortgage. Thanks again.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Robert and Ciprian provided excellent service from start to finish, kept us informed and up to date throughout the whole process of getting us a secured loan, would 100% recommend using fluentmoney, thanks for all your help.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

My experience with fluent money has…

My experience with fluent money has been brilliant from start to finish. It was Ian & Elaine who worked on my case and there were both very helpful and went over and beyond to get me sorted with my mortgage. I would recommend them both

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful broker

Very helpful broker. They follow very closely every step of the process, and they are of great help, if an when you need it. My experience with a mortgage broker couldn't have been better! Highly recommended. 👍🏼

25 June 2026
Unprompted review
Rated 5 out of 5 stars

From start to completion the staff and…

From start to completion the staff and in particular David went that extra mile to ensure we achieved a product that met our needs. Professional, friendly people who care deeply for their customers.
Would certainly recommend.
Michael -Torbay

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

First time I have used a mortgage broker and they have been fantastic. Really lovely bunch of people like Callum who are professional, accommodating and certainly helped me to ensure I end up with the right product. Job wel done!

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Faultless

Faultless. As a former mortgage advisor with 20 years experience I know how complicated things get behind the scenes. Sam & Kaitlyn were amazing, and the offer came through in just a few days. I always use Fluent mortgages. ⭐️⭐️⭐️⭐️⭐️

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou to fluent money

Thankyou to fluent money, they really helped us get the best mortgage for our first home. As first time buyers they helped us through it all. Nothing was ever a problem for them even when we needed them to contact our lender.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Put my fears to rest

Joe R and Chantelle K at Fluent have been superstars helping me remortgage. I was quite anxious about it beforehand as I am self employed (and mid 50s!). But Joe looked tirelessly through all the options and found me the best deal for my quite unusual financial situation. It was such a weight off. Chantelle has also been great keeping me up to date and reminding me of things I need to do...which have not been very many. They took pretty much everything off my hands.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with this…

I had an amazing experience with this mortgage company. From the very beginning, the team was friendly, professional, and incredibly helpful. They guided me through every stage of the process, answered all my questions, and kept me updated throughout.

What could have been a stressful experience was made so much easier thanks to their knowledge, patience, and support. Nothing was ever too much trouble, and I always felt confident that I was in good hands.

I am extremely grateful for all their hard work and would highly recommend them to anyone looking for mortgage advice and support. Thank you for making the whole process so smooth and straightforward!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team. From day one, completion day, I was frequently updated. Prompt reply to my queries.
They simply make applying so stress free. Top excellent service

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Hi I was very pleased and happy with…

Hi I was very pleased and happy with Stephen and Geraldine at fluent money ,, excellent customer service and very professional,, I’m not the best with emails and computer stuff ,, they were very patient and talked me through every step of the way ,,, well done both

23 June 2026
Unprompted review

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